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Harvey Cadillac Lexus and Auto Outlet

(265 reviews)
Visit Harvey Cadillac Lexus and Auto Outlet
Sales hours: 9:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
New (616) 528-1096 (616) 528-1096
Used (616) 528-1098 (616) 528-1098
Service (616) 528-1097 (616) 528-1097

Reviews

(265 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harvey Cadillac Lexus and Auto Outlet from DealerRater.

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Service visit was very efficient.

Service visit was very efficient. Good communication with dealer about what services I needed and what I did not need/want. Service was completed quickly and their report contained much good. data on the state of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealer provides excellent service.

This dealer provides excellent service. I took my car in on 10/6/2025 for an oil change, tire rotation and a 21-point inspection. The service was provided immediately on my arrival and appointment time. I’m very happy with Harvey Cadillac!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

marysova2003 - Thank you for taking the time to give us your Five Star review for Harvey Cadillac, kind words and your business - all are appreciated!

From the time I pulled my vehicle in the garage door at

From the time I pulled my vehicle in the garage door at Harvey, they made me feel special. They addressed my concerns and made me feel like my concerns mattered. They gave me a loaner vehicle while my vehicle was being serviced that was similar to the interior of my vehicle so that there was no learning curve. I really appreciated that. I would definitely recommend Harvey for service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

TBETHANY - We're glad we could assist you! We appreciate your business, kind words and Five Star review for Harvey Cadillac. Happy motoring!

They were very helpful to help us with all our needs and

They were very helpful to help us with all our needs and wants was a great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

doug.kraus - Thank you for your Five Star review for Harvey Cadillac - we appreciate your feedback and your business!

This Lexus dealership has been great to work with.

This Lexus dealership has been great to work with. Sales, technical support, and on-going maintenance staff have always been very helpful and supportive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ghomkes - Thank you for your continued business! We appreciate your Five Star review about your experiences at Harvey Lexus of Grand Rapids!

Service was great as normal.

Service was great as normal. Coreen is a true professional. She truly provides luxury service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They do Not support or back up their workmanship for

They do Not support or back up their workmanship for errors that they made on my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love coreen.

I love coreen. She’s always the best to me and Danny. The driver is so sweet and is always on time! They are very efficient even though I live two hours away. They are still willing to come get my truck for a nominal fee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We enjoyed working with Ricky Castronnand are very

We enjoyed working with Ricky Castronnand are very pleased with the car. .Look forward to working with the dealarship.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Our salesman Ricky Castro was top notch went out of his

Our salesman Ricky Castro was top notch went out of his way to answer all of our many questions and followed up with us to make sure we understood all facets of the deal and explained them to us if we had further questions. After the deal was completed we had further questions and he made time to answer auto question. Very patient. We were very satisfied with all the people we met at Harvey Cadillac.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.