Courtesy Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.9
188 lifetime reviews. Includes reviews of Courtesy Chrysler Jeep Dodge RAM from DealerRater.com
  • 16 point inspection
    May 22, 2017

    I came in for a quick 16 point inspection not too long ago and the process was quick and painless. My service writer was Sydney V. and she seemed ...


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    I came in for a quick 16 point inspection not too long ago and the process was quick and painless. My service writer was Sydney V. and she seemed to know her stuff! Definitely will come back for any future services!

    Does recommend this dealer
    Came in for service or repair

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  • Very accomadating; NOT your usual "Used Car Salesman"
    May 5, 2017

    Stopped into Courtesy as a last resort from the typical Dealerships/brands that I normally shop. Met Matt and he showcased a few different makes/m...


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    Stopped into Courtesy as a last resort from the typical Dealerships/brands that I normally shop. Met Matt and he showcased a few different makes/models of cars that I wasn't familiar with. Ended up purchasing a car from him because of the quality of vehicles and the great upstanding salesmanship of Matt. He was very accommodating and wasn't pushy, just wanting to help and offer information to the best of his ability. Extremely happy with my car and look forward to shopping there next time I'm in the market for another vehicle.

    Does recommend this dealer

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  • Matt Hoople
    April 14, 2017

    We were very pleased with the service provided by Matt Hoople. He listened to what I wanted and worked hard to find the vehicle we needed without...


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    We were very pleased with the service provided by Matt Hoople. He listened to what I wanted and worked hard to find the vehicle we needed without steering us to something else. Since the vehicle we wanted had to be located elsewhere, he, along with the new car manager, found us the car we needed. He did a good job explaining different functions on the car. He also asked me to come back to meet the service manager and answer any questions I might have. The only thing I didn't like was how long it took to pick up the car. (Probably nothing that Matt could have helped.) Anyway, it was close to 2 hours from the time we came in, wrote the check, went over all the paperwork, checked out the car, and finally left. I would certainly recommend Matt. He is knowledgeable, professional, and thorough. Roger Vander Werf

    Does recommend this dealer

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  • Unsurpassed Quality and Care from a Critical Person
    March 24, 2017

    You will not find a better staff in the area. They will be upfront . They will be honest. They will sell you the best quality of a vehicle your m...


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    You will not find a better staff in the area. They will be upfront . They will be honest. They will sell you the best quality of a vehicle your money will and can buy. They do not waste your time or effort. This is coming from a guy who has had many years of those " ohhh dont worry its the greatset choice you'll ever make" just to find out a month later how badly you were duped into yet another reason not to trust staff members at a dealership. These are professional individuals who want to give you value. YES value is not free. You will have a payment . However this dealership will do everything in their power to see to it that you will not only have momentary satisfaction. But also every day satisfaction in your purchase. I for one will be a lifetime customer. Which if you knew who i am as a person. You would know it takes alot to impress me. Fact is you will be completely happy from the beginning all the way through!!!!!!!

    Does recommend this dealer

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  • Purchase of new used car
    February 25, 2017

    Matt hoople was a pleasure to work with, he bent over backwards to help us get approved for a loan, and broke every step down and explained eachie...


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    Matt hoople was a pleasure to work with, he bent over backwards to help us get approved for a loan, and broke every step down and explained eachieve step. I will be back to deal with him in the future

    Does recommend this dealer

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  • Great service and very honest
    February 18, 2017

    Matt helped me and my wife get a car we desperately needed. He found the perfect car that was reliable and the size we were looking for. He person...


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    Matt helped me and my wife get a car we desperately needed. He found the perfect car that was reliable and the size we were looking for. He personally picked this car out for us and really wanted to make sure it was perfect for what we were looking for. Thanks Matt!

    Does recommend this dealer

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  • Problems getting parts but followed through
    February 9, 2017

    Their service is good. They couldn't get parts they needed for a long time. There were a couple of knuckle heads working there but worked with 2 n...


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    Their service is good. They couldn't get parts they needed for a long time. There were a couple of knuckle heads working there but worked with 2 nice sales guys, a good guy in parts and a few good guys in service. I bought some parts myself and one was the wrong part. They helped source the right one and shipped it directly to their shop. Im pretty knit picky and the mechanic did a good job. That reason in itself is worth going here. I have stumbled across quite a few dipshit mechanics in Grand Rapids. The only thing I can knock them for is not knowing and/or tackling the newest computer and radio projects ie rams stupid 80lb tire dash lights and the 'we can't upgrade the radio' line.

    Does recommend this dealer
    Came in for service or repair

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  • Extraordinary Customer Service
    January 15, 2017

    I was passing this dealership on my way to work one very cold snowy morning and decided to stop and look at the Jeeps. Matt was very knowledgeabl...


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    I was passing this dealership on my way to work one very cold snowy morning and decided to stop and look at the Jeeps. Matt was very knowledgeable and helpful. I left and no more than a few hours later Matt called and said come pick up your Jeep! I couldn't believe it. Matt kept me company throughout the buying process and made me feel very comfortable. I am very happy I stopped. My Jeep is awesome! Thank you Matt...for everything :-)

    Does recommend this dealer

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  • Superior customer service
    January 6, 2017

    Best Chrysler Dodge JEEP dealership in Grand Rapids! This place has top notch customer service, friendly, honest, detailed and efficient employees...


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    Best Chrysler Dodge JEEP dealership in Grand Rapids! This place has top notch customer service, friendly, honest, detailed and efficient employees in the service department especial my! The Lounge is clean and filled with hot coffee, tea, cookies, water, fireplace, TV, and transportation service if needed. Thank you for provding superior service for my auto needs!

    Does recommend this dealer
    Came in for service or repair

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  • Excellent
    December 24, 2016

    I wanted to say that Pat Smith my sales man he was awesome , him and Jason worked with me to be in the price point I wanted. They couldn't locate ...


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    I wanted to say that Pat Smith my sales man he was awesome , him and Jason worked with me to be in the price point I wanted. They couldn't locate my vehicle and did everything to find me what I was looking for . To make a customer happy they even drove over 200 miles, to make a customer happy. This is the second Grand Cherokee , I have purchased from them. They really go the next step and it's a smooth process.

    Does recommend this dealer

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