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Reviews

4.6 out of 5 4.6
77 lifetime reviews.
  • 2.0 out of 5
    Very unprofessional place
    March 19, 2018

    They was so unprofessional didn’t have knowledge of anything asked questions they look at you like why you ask me first time here spend 8 to 9 hours w...aiting for paperwork still wasn’t done they called to ask if we come and resign paperwork we waited almost 5 hours that day and stuff still wasn’t done right wish I would’ve drove pass this place oh yea received a voicemail where the person was eating and then burp at the end really unprofessional

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know about your recent experience. Customer service is one of our top priorities and we are disappointed to le...arn that you may have had anything less than a stellar experience with us. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (410) 504-2897 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.


  • 5.0 out of 5
    good customer service
    February 12, 2018

    has been a good experience from purchase to service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nicole, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you continue to c...hoose Liberty Ford for all your vehicle needs! Take care!


  • 1.0 out of 5
    Not friendly nor professional
    December 12, 2017

    As upbeat and positive as I tried to be....my salesman???? ......seemed sick and somewhat out of it......Charles wasn’t warm nor was he pleasant.........he seemed as if he didn’t even want to work.......I would never refer anyone here.....my other option worked out waaaay better for me today¿¿

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you did not receive the top-notch se...rvice that we strive for. Please give us a call at (410) 504-2897 if you?d like to discuss this matter further. Thank you again for your honest feedback and we hope we can be of service to you in the future.


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Liberty Ford
9311 Liberty Rd Randallstown, MD 21133
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