I’m actually leasing and Brandon has been very helpful and knowledgeable about the options for each vehicle I looked at. It is a wonderful experience working with Cadillac of Novi.
Operating Engineers local 324 currently at Blaze C
I felt absolutely uphalled to walk in a Premier Cadillac dealer after work to view the new 2021 Escalade and not one person even spoke to me. I know still had my work clothes on but I wasn't dirty even as I left the 1 of 2 sights that Blaze is doing the earthwork for in neighboring Lyon township. Whether I'm working at the Gordie Howe International Bridge or the Carpenters Hall or one of the 50 plus projects that we're currently building, after operating heavy equipment all day, I like to enjoy the ride of a Cadillac. I will take my business elsewhere though because Novi Cadillac can't even give me a new truck to even consider walking back in that dealership ever, thanks but no thanks
Hello Operating Engineers local 324 currently at Blaze C, We are sorry to hear of your frustration in trying to see the all new 2021 Escalade. We wish we had one to share with you! The ones that are arriving now were ordered as pre-sold order as far back as May. Since they are sold, they are stored in a private facility for the short time they are here prior to delivery. It also sounds as if you may not have been greeted. Please don't think that we judge anyone by what they are wearing when they arrive, everyone is a welcome customer and is of value to us! We have found ourselves short handed with an overwhelming number of customers looking to get into a new vehicle before the holiday, and are very sorry we missed your visit. We hope you will stop by again when you are in the area and look forward to being able to show you all of the incredible advancements on the new 2021 Escalade! Best Regards, Cadillac of Novi
A very satisfied customer
I am Very Satisfied customer and proud to say it.. Choosing a car was very easy in the parking lot , Fast and smooth ... that dealership very well organized.
Love my XT5
Mike P is outstanding and the entire process was great. Love my third car from him. I would send anyone to him for a car
My salesmen Douglas Chitren was pleasure to work with during this process, I didn’t have a lot of time complete the transaction. His work good and efficient and the entire store is following the COVID-19 work place mandates for distance and safety.
Mitchel Reese is an all-star agent! He quoted me a great price over the phone and worked to make it even better in person! He stayed late on a Friday evening and came in first thing on a Saturday to close a deal with us in record time. In and out the door in an hour. Best car buying experience I’ve had to date. Would recommend him to anyone!
Great service at Cadillac of Novi
We used Cadillac of novi during covid. I found it was really easy to complete the transaction over the phone. We are pleased with the customer service.
I have never loved the whole process of leasing a new car until now. Shane made the whole process amazing for me and would recommend Novi Cadillac to everyone.
Me. Car shopper
My third Cadillac from Cadillac of Novi. I couldn’t be more pleased with The dealer, sales and the vehicle. This is my Third XT5! Small changes. The features, engine power, trans, handling is all good.
It was great experience and happy to drive 2020 XT4. I highly recommend salesperson Thomas Sisk for any new, lease or used Cadillac vehicle. He has great knowledge of the products.
Thank you for you review! - Cadillac of Novi