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Bell Ford

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 6:00 PM

Bell Ford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 4:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to b

...

rowse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

"We have the best service the lowest prices and the nicest people"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
881 lifetime reviews. Includes reviews of Bell Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 25, 2020

    Everyone in Dealership was respectful, communication via phone and emails was excellent and the deal was as stated in conversations. All of my questions... were answered professionally and accurately by the entire team at Bell Ford.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Cappuccio

    Sales Consultant

    (5.0) 162 reviews

    Tiffany Smith

    Customer Care

    (5.0) 20 reviews

    Jack Zurick

    General Sales Manager

    (4.7) 16 reviews

  • 1.0 out of 5
    June 22, 2020

    Our Family has leased fords for over 25 years. About 10 vehicles in total. Due to our experience with Bell, our current Fords will be our last. On March... 2019 we had a check engine light and the whole truck had a very inconsistent idle. We called Ford roadside assistance and they dispatched a tow truck that brought us to Bell Ford. This wasn’t our first time here; we’ve done oil changes in the past with them. After detailing the issues to the service manager, we requested a loaner. They told us they have no loaners available and 'since we got our ford at another dealership, we wouldn’t get loaner priority'. A few days later we contacted Ford corporate and they told us we can rent a ford and would be reimbursed 35 dollars a day. Bell didn’t bother telling us this and when we mentioned the rental they said 'sure you can do that'. The reimbursement check came directly from Bell so I assume they didn’t tell us because they didn’t want to pay for a loaner. The check engine light was due to a misfire in cylinder 4. After 1 week, Bell said their mechanic wanted to 'check it again tomorrow' because something didn’t seem correct. 2 days later they told us the truck was ready. They ultimately changed plugs and coils. They told me to use better gas even though we use premium brands like BP and Shell. Nevertheless, we marked this up as an issue with faulty fuel. On September 19th, 2 days before our road trip to upstate NY, the check engine light returned. When taking the truck back to Bell, they asked if we had an appointment. We didn’t as this issue appeared overnight. Bell said with no appointment they couldn’t take us until the 1st or 2nd week of October. That’s nearly 2 to 3 weeks! My wife told them it’s seems to be the same issue as before and she doesn’t feel safe. She also told them about our upcoming 300 mile road trip. They took the truck in. The issue was cylinder 4 again. They fixed it the same day by changing a coil. The service manager told me to make sure I get good oil as this may have caused the problem. I’m not a mechanic but I don’t know what changing a coil has to do with oil. Furthermore, most of my changes were done at Ford. Other changes used quality filters and synthetics of the correct weight. 2 days later we drove the truck 300 miles upstate. The truck ran fine until we turned the truck on again that night. Check engine light yet again. So we turned the truck off. Being a Saturday night we had to wait until Monday to take it to our heros at Friendly Ford in Geneva, NY. Friendly Ford took the truck in immediately. Within 1 day they were able to determine that there were multiple cracks in my cylinder wall and that the truck was leaking coolant. The shop Forman also bore scoped my cylinder and allowed me to take pictures of the leak he saw. They told us that this is a known problem and a service bulletin was put out with exact steps for checking and fixing the issue. They even gave me a photo copy of the bulletin and the steps are as clear as day. Ultimately, my truck needed the ENTIRE engine replaced. Friendly took care of all of this, loaned me a beautiful Ranger Lariat, let me drive it back to NJ and once my truck was fixed, sent someone to drive it 300 miles and pick up the loaner from me. Bell Ford’s negligence was egregious and they put my family in danger. God forbid my engine went and we lost power mid-trip, we could have been in a life-threatening accident with the big rigs that surrounded us. Bell knew there was a bulletin because, again, this is a common code and a common issue for Ford and Lincoln. Yet, they had no qualms about putting my family at risk. It is my belief that they didn’t want to do the work and instead did the bare minimum to get my truck moving. Their actions are unprofessional and dangerous. I would recommend finding a reputable dealership because Bell Ford has very low standards for their version of excellence.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 1, 2018

    My Wife And I had Very pleasant experience, all your of personel were very helpful with this sale. my wife And I are happy with our new car Thank... you The Bianco's

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Christian, thank you so much for your positive comments about Bell Ford! Please let us know if there is ever anything else we can do for you! Safe ...travels!

  • 5.0 out of 5
    June 16, 2020

    I recently took delivery of a 2012 Dodge Charger with the assistance of Eric. Eric dedicated his time to have me look over the vehicle before I made a... decision on the purchase. Overall, Eric not just sold me a car, he sold me on that there are people who actually care about the customer and their needs, unlike the other salesmen in the industry.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Soares

    Sales Consultant

    (4.8) 40 reviews

  • 5.0 out of 5
    June 13, 2020

    It was the end of my lease so I made an appointment with Michael Cappuccio to buy my 2017 Escape. Michael made the proceedure very easy to complete. I... hope to work with Michael in the future when I'm ready for my next Ford. Thank-you very much, Mike Tom

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Cappuccio

    Sales Consultant

    (5.0) 162 reviews

  • 1.0 out of 5
    June 4, 2020

    Our Family has had leased fords for over 25 years. About 10 vehicles in total. Unfortunately, our current Fords will be our last and Bell Ford is to blame.... On March 2019 we had a check engine light and the whole truck was shaky and underivable. We called Ford roadside assistance and they dispatched a tow truck That brought us to Bell Ford. This wasn't our first time here; we've done oil changes in the past with them. After detailing the issues to the service manager, we requested a loaner. They told us they have no loaners available and since we got our ford at another dealership, we wouldn't get loaner priority. A few days later we contacted Ford corporate and they told us we can rent a car and would be reimbursed $35 a day for a Ford rental. Bell didn't bother telling us this and when we mentioned the rental they said "sure you can do that". The reimbursement check came from Bell so I assume they didn't tell us because they didn't want to pay for a loaner. The check engine light was due to a misfire in cylinder 4. After 1 week, Bell said their mechanic wanted to check it again the next day because something didn't seem correct. 2 days later they told us the truck was ready. They ultimately changed plugs and coils. They told me to use better gas even though we use premium brands like BP and Shell. Nevertheless, we marked this up as an issue with faulty fuel. On September 19th, 2 days before our road trip to upstate NY, the check engine light returned. When taking the truck back to Bell, they asked if we had an appointment. We didn't as this issue appeared overnight. Bell said with no appointment they couldn't take us until the 1st or 2nd week of October. That's nearly 2 to 3 weeks! My wife told them it's seems to be the same issue as before and she doesn't feel safe. She also told them about our upcoming 300 mile road trip. They took the truck in. The issues was cylinder 4 again. They fixed it the same day by changing a coil. The service manager told me to make sure I get good oil as this may have caused the problem. I'm not a mechanic but I don't know what changing a coil has to do with oil. Furthermore, most of my changes were done at Ford and while others using quality synthetics of the correct weight. 2 days later we drove the truck 300 miles upstate. The truck ran fine until we turned the truck on again that night. Check engine light yet again. So we turned the truck off. Being a Saturday night we had to wait until Monday to take it to Friendly Ford (our heroes) in Geneva, NY. Friendly Ford took the truck in immediately. Within 1 day they were able to determine that there were multiple cracks in my cylinder wall and that the truck was leaking coolant. The shop Forman also bore scoped my cylinder and allowed me to take pictures of the leak he saw. They told us that this is a known problem and a service bulletin was put out with exact steps for checking and fixing the issue. They even gave me a photo copy of the bulletin and the steps are as clear as day. Ultimately, my truck needed the ENTIRE engine replaced. Friendly took care of all of this, loaned me a beautiful Ranger Lariat, let me drive it back to NJ and once my truck was fixed, sent someone to drive it back to me and pick up the loaner. Bell Ford's negligence was egregious and they put my family in danger. God forbid my engine went and we lost power mid-trip, I could have been in a life-threatening accident with the big rigs that surrounded us on the highways. Bell knew there was a bulletin because, again, this is a common code and a common issue for Ford and Lincoln. Yet, they had no qualms about putting my family at risk. It is my belief that they didn't want to do the work and instead did the bare minimum to get my truck moving. Their actions are disgraceful and unprofessional. I would recommend finding a reputable dealership because Bell Ford has very low standards for their version of excellence.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 22, 2020

    Been buying from these folks for over 20 years and they are number 1 in price, quality and service. Always get a great deal here and their service dept... is top notch. You can't go wrong here for either a new or used vehicle. Joe V.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2020

    Yup, another great, smooth process by Mike & the team at Bell Ford. I will be back for my 8th ford by the end of the summer. Truly is a "No Hassle" dealership!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Cappuccio

    Sales Consultant

    (5.0) 162 reviews

  • 5.0 out of 5
    March 18, 2020

    Came in to look at a used 2016 Jeep Compass High Altitude that was just returned a week ago, ended up leaving with it the next day thanks to Mike for getting... me the deal that I was looking for!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Cappuccio

    Sales Consultant

    (5.0) 162 reviews

  • 4.0 out of 5
    March 10, 2020

    Overall experience was good, they have coffee and tea, and I could buy a car with a seller that speakers same language as me. They were very kind.

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to notice those efforts and for leaving such an awesome review,Ibraim! If you have any additional needs or questions, we... will be more than happy to assist you! Safe travels!

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