Riverside Auto Mall of Marquette - Honda, Nissan, Toyota

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 7, 2019

    My lease was up and wanted to try out the New Nissan Armada. I was greeted at he door by Cesar. He was very professional. Cesar helped me find exactly... what worked for me and my family. In fact all the staff was very professional. New building is fantastic. Go see Cesar and the team.

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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! We are sure to pass on your kind words to our staff. We look forward to ser...ving you in the future. Riverside Nissan!

  • 1.0 out of 5
    October 18, 2017

    Absolutely appalled with the service department. Bought a 2013 Altima 3.5 SV which they still had on the lot brand new in summer 2014. Love the car. It... now has 40,000 miles, and has never seen winter salt. So last week my wife is out shopping, get's in the car and hits the start button and get's no start and a puff of electrical smoke from under the hood. With the car still being mint, and concerned with the puff of smoke, I reasoned it was worthwhile to take it to the dealer. This was no small task, as I live in Houghton. Spent $250 to have it towed to Marquette. It arrived there early Thursday of last week, and I spoke with the service manager later in the day. He said it would be a few days, as they had to order a new starter for it. I assumed this was due to their planning to replace the starter with an OEM replacement. I asked if it could be ready by Tuesday morning, as my wife goes to Marquette on Tuesday for work. He said this would not likely be a problem. Call on Monday, spend 25 (!) minutes ON HOLD waiting to speak to anybody (!), the service manager is not available, and the person I spoke with said it would not be done for Tuesday, as they were booked. This was my first inkling of how bad this was going to go. The same person calls me back on Tuesday, after my wife is long gone for Marquette, and says the car is ready. Strike two, as he told me they were booked. So.... we make another trip to Marquette today (Wed) to pick up the car. The tech who handles the paperwork was personable, until I started asking questions. He then directed us to another tech who reportedly worked on the car. I asked if he had been able to identify the cause of the burnt electrical smell. He had no idea what I was talking about (even though I had provided that detail to the service manager over the phone.) He said he had just replaced the starter. The other tech piped in, that perhaps the burning smell was due to flooding when the engine didn't start. Seriously??? I then asked why they thought the starter would have failed at 40,000 miles. Together they decided it was the elements and corrosion, even though the car has never left the garage in the winter. Everything on it still looks like new. And then, for the last straw, I asked if they had replaced the starter with an OEM replacement. Nope. "Aftermarket rebuilt." Can I see the old starter, so perhaps I can smell if that was what was burning? Nope. "Returned it for the core charge." So why, I ask all of you in the service department, would I have my car towed to Marquette to have an aftermarket rebuild starter put in it, and not so much as a consideration of what got hot. Could have done it myself, for less money, and done a better job. So much for my fantasy that your dealership provides quality service. Guess I'm old-school, when dealerships actually had qualified service people working in their garages. "The burning smell could have been from it flooding when it didn't start." Geez. Do people actually buy that kind of bunk?? So now I have to get underneath it and make sure there are no burnt wires anywhere. Last trip that car will be making to Riverside. And certainly the last car I will be buying from them as well. Love the car, can't believe that passes for a service department these days.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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