Bought my Toyota Highlander in 2015 had it serviced there every since. The salesman and the service reps were very curtious .Will be buying my next vehicle... from there also!!!
Today was the most awful experience I had at Jim Hudson Toyota in Irmo SC Took my car in to have oil change, tires rotated and filters replace. My appointment... was 9:15 am so instead of waiting I had someone to come and pick me up. I called around 12:30 pm saying that I needed a ride to come get my vehicle because I needed it. The shuttle didn't come until 4:35pm remind you I get off work at 3:30pm. I am highly upset at the service they provided today. I should get a discount but I bet you that us unlikely. I will not be taking my vehicle there anymore for service this unacceptable.
Bought our second Prius today from David Bowden, and it was a wonderful experience. We bought the first one from Sylvester (Sly), and that was a great... experience, so we came to trade up for the new one right back to Jim Hudson Toyota. The service department staff has always taken good care if our Prius. No one else touched our first Prius, and no one else will touch this one! The waiting area is clean. I love the coffee and cookies, the cafe atmosphere, the lounging sofas, the computers, the movie theater, and the safe happy environment.
Christian Threatt by far is one of the best salesman I have ever dealt with. Everyone was nice informative and great experience. Sarah C.
Had an appointment and I arrived on time. Took 1.5 hours for an oil change that should have been a 15-20 minute process. Very friendly and helpful but... painfully slow. One irritating situation. Sales staff came into service department waiting room and gathered up the two newspapers and took them to read during their lunch break. One was my personal newspaper that I left on the table with my coffee cup while I went to the restroom. Another customer told me the salesman gathered both papers and went into the "authorized personnel only office."
Hello, Michael. Thank you for your review. We regret to hear you didn't have a 5-star experience with our dealership. We strive to provide our custome...rs with fast and efficient service. If there's anything else we can do for you, please contact me. Thanks, Madison Gantt, email@example.com
Excellent experience. No pressure. Good deal. Nice looking service area for future service visits.
Thank you for the kind words! We appreciate your business and look forward to seeing you again in the future.
I have purchased 13 vehicles in my buying life. In so doing, I have dealt with dozens of dealerships from across the country. Some shopping experiences... were better than others. However, I can say with all candor and confidence that my buying "experience" with Jim Hudson Toyota was without question the worst experience of any. My first contact with them was on a Wednesday, to get information on a vehicle they had listed on their website with no pictures. I was told at that time that the vehicle had failed their internal inspection and was no longer for sale, a statement later proven to not be true. I was contacted Thursday by a different salesman. I relayed to him the story told me by the first. This salesman told me he'd check status and call me back that day. The call never happened. I was then contacted Friday by the original salesman, who said he was mistaken and that the car was available. I asked for pictures - still not on the website for a car they had listed days earlier - and was told they would come within the hour. After that promise didn't happen, I was told I would have the information first thing Saturday morning. Saturday morning I discover that Jim Hudson had overruled his sales manager, pulled the vehicle from the lot, and given it to his nephew. Absolutely incredible...clearly it's good to be king. If your time is valuable as mine is and you appreciate dealing with honest people who keep their word and serve their customers, I'd suggest thinking twice before dealing with Jim Hudson Toyota...
Hi Bill, Thank you for your feedback, we appreciate you writing about your experience. Whether we see and interact with you at the dealership, or on t...he internet, or on the phone, we strive to give all our customers an experience that is pleasant and convenient. We recognize how precious our customers time is and try to show our appreciation by being upfront and honest. Please contact me when you have a chance so we can discuss your experience. Thank you, Madison Gantt firstname.lastname@example.org
Thank you for your professional and knowledgeable assistance in buying the truck. Super fast and easy transaction. Also, I love the flowers (Harry) Angela... Barras
Congrats on your new truck, Abarras! We are very happy to hear your car buying experience was a quick and pleasant one. We appreciate your business an...d hope to see you again in the future.
I bought my 4Runner from William Adams and he was Awesome. i recommend him to everyone I know!!!
Thanks for coming by KJ! We're happy that William was able to help you find what you were looking for, we will make sure to pass your kind words onto ...him!
I am extremely pleased with my recent purchase of a new Toyota Tacoma from Jim Hudson Toyota. The sales consultant, John Rectenwald, was very knowledgeable,... low-key, and worked diligently to deliver the exact truck that I wanted at a fair price. After I bought the truck, John followed-up with me several times to ensure that I was completely satisfied. My wife and I really appreciate John's efforts on our behalf. This is my second purchase from John Rectenwald, and I highly recommend him and Jim Hudson Toyota.
Thanks for your review of our dealership Reg! We are so happy to hear you are loving your new Tacoma. We appreciate your business and are so thankful ...for your recommendation!