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I haven't ever written a bad review for a company, but I hope to save someone else the headache of dealing with Jim Hudson. Test drove a 4Runner we liked... and put a deposit on the same vehicle plus more features in a different color. To make a long story short, It arrived - short of $3000 worth of features. Salesmen Tom Burley and Nick Simonson refused to admit they made a mistake and expected us to pay for all the features without receiving any of them. Director of Sales Craig Williams even told me that it was my fault for buying a car that wasn't physically on the lot. I responded, "Shouldn't I be able to trust your salespeople and your paperwork?" Plenty of people want customizations on a new car. He replied that he would reprimand his salesmen, but I would still be expected to pay full price. Not logical. This is a business that is not focused on their customers. A man trained in customer service would have honored the price we were given for the features we paid for. As soon as there was an issue with the sale, Tom Burley blocked our phone number, and the rest of the team treated us with disrespect. Craig got very worked up, yelled at us over the phone, and hung up on us. Not professional. They only care about you when there is money on the table. We went across town to another dealer and got them to beat the price for the features we were promised. Nick Simonson said to me, "I can't blame you for going across town." He knew they did us wrong. The second dealership asked for the buyers order from Jim Hudson so they could beat the price - which as a buyer, I am legally entitled to. Nick, Tom and Craig tried to gang up and convince me I wasn't entitled to it, but I have done my research. Still, they decided to take the dirty way out. Nick tried to deceive me by refunding my deposit swiftly, so that there was no longer money down on the car and they wouldn't have to share the buyers order. Luckily, the other dealership will still honor the deal. A vehicle is a big purchase - don't do it here! They need to quit playing games and do the right thing.
Hunter and everyone were professional and gave a time line for my service needed - the area for computers is great for working on work . Hunter Checked... on me and reported at the time all that was done .
The entire car buying experience was far better than I imagined it could be. Brandon and Tim were easy to work with and very responsive. I was impressed... with their financing. It was a simple, and seamless process and I am loving my 2016 Highlander!
Thank you for taking the time to let others know about your positive sales experience. We're happy that Brandon, Tim, and our team could meet your exp...ectations! We hope you enjoy driving your new Highlander!
Horrible experience. My recommendations to anyone thinking of purchasing from Jim Hudson Toyota - RUN! Management is rude. Following an awful experience... with the purchase, the finance department created a nightmare, only for Leo Luna to blow more of his air, again! Go elsewhere, Jim Hudson's dealership is overpriced and FAILING with his staff. Go elsewhere!!
The gentlemen above went above and beyond to help us with buying the vehicle that we bought. Thank you, you all were a life saver.
Very Nice. Thanks for the great review, Debra and Van. Please let us know if you need anything else in the future!
Kenneth Barton made this a successful visit. He had some obstacles to overcome with the parts but he came through like a champ. Be proud that you have... him as an employee.
Thanks for sharing your quality experience with Kenneth. We appreciate your business and hope to see you again soon!
I have taken my vehicle to Jim Hudson Toyota multiple times for service in the past few years. Almost every time I have done that, I have had to return... to the dealership to have some repair finished, because it wasn't done or finished correctly. This is very inconvenient, and it takes up a great deal of my personal time. Most recently, I had to replace a my cooling fan, which broke and punctured my radiator as well. Because one of the radiator hose clamps was not sealed properly by the technician, my vehicle's cooling system was compromised, which in turn caused my engine's head gasket to fail due to the engine running hot. Upon returning to the dealership, to have them fix the issue that they caused, which helped to escalate the head gasket failure, I was told that I would have to pay for their incompetence. The dealership has continued to insist that there was once a recall on the head gasket for my vehicle, and they insist that I pay for their mistake from the original repair. While I understand that some parts of a vehicle can be on recall due to a risk of potential failure, that does not always happen with every recalled part. Furthermore, I do not believe that I should have to pay for something that broke on my vehicle as a direct result of their incompetence, especially when there was nothing wrong with my engine when I took it to them in the first place. In addition to this, I was also told that I would be issued a rental car/truck to drive back and forth to work while my vehicle was being repaired, however this has never happened, and they have had my truck for about two months. Furthermore, I would also like to add that the managers of this dealership are very difficult to get in touch with if you have any issues that need to be addressed with them in particularly. And they also consistently fail to follow up with you if they say they will do so at any given time. In conclusion, I do not recommend using the service department at Jim Hudson Toyota, because the repairs may not get done accurately, and you will find that you have to keep returning for issues that were caused by them. They will also try to have you pay for repairs to your vehicle that should be covered by them. As a result of what is going on with my particular vehicle, I am beginning to seek legal counsel to potentially resolve the issue that I have with the dealership, and if I am unable to do so, I will most certainly never do business with JHT ever again!
Mr. Thompson, I am sorry you feel this way and needed to follow social media. I have taken your vehicle and your concern seriously. We all have here a...t the dealer level. As you expressed, you did have a radiator issue in the beginning and that is why we needed to repair the issues back early on. We have addressed and fixed any and all concerns with your vehicle. We replaced the radiator back in December of 2018, and you just recently have complained the vehicle is skipping 6 months later. As we discussed, it is the head gaskets and they need to be replaced due to a design issue that was updated years ago. We would like to do nothing less other than to help you repair the vehicle and we offered the repair at half the cost due to your loyalty here at the dealership. I have given you my personal cell phone to call me, and never did as we offered the help in the repair, and we did also offer the rental if you so were repairing the vehicle as well. We never were given the chance to repair it due to not being able to come to an agreement. If there is anything we are able to do, please feel free to call me at the dealership or on my personal cell phone. Thank you, Ed Yager Service Director
Bought my Toyota Highlander in 2015 had it serviced there every since. The salesman and the service reps were very curtious .Will be buying my next vehicle... from there also!!!
We're so glad our team could provide such an amazing rating and review. Thank you for the 5-star rating!
Today was the most awful experience I had at Jim Hudson Toyota in Irmo SC Took my car in to have oil change, tires rotated and filters replace. My appointment... was 9:15 am so instead of waiting I had someone to come and pick me up. I called around 12:30 pm saying that I needed a ride to come get my vehicle because I needed it. The shuttle didn't come until 4:35pm remind you I get off work at 3:30pm. I am highly upset at the service they provided today. I should get a discount but I bet you that us unlikely. I will not be taking my vehicle there anymore for service this unacceptable.
Bought our second Prius today from David Bowden, and it was a wonderful experience. We bought the first one from Sylvester (Sly), and that was a great... experience, so we came to trade up for the new one right back to Jim Hudson Toyota. The service department staff has always taken good care if our Prius. No one else touched our first Prius, and no one else will touch this one! The waiting area is clean. I love the coffee and cookies, the cafe atmosphere, the lounging sofas, the computers, the movie theater, and the safe happy environment.