Palomino Motors

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 14, 2019

    Rhonda and Mo are great people to work with. Very transparent and easy to negotiate with. My 2019 Ram 1500 Laramie pickup is not only sharp looking but... could have not been a better ride.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 22, 2019

    I had been looking to buy a new car as a birthday gift for myself. Went in to palomino motors to test drive a 2014 x3, immediately fell in love with it,... however there was an issue with the rear camera (error displayed rear camera malfunction). They agreed to take it to bmw to have it fixed. I also took it into my mechanic for a look over. He found two other possible issues which they said they would have bmw take care of as well. This was all on Friday so we agreed to finalize everything on Monday. Received a call from the sales lady Saturday morning informing me that another customer called in inquiring about about the vehicle and wanted to make sure I was serious about buying it so they can remove from online and let that person know its pending sale. Later that night I check the site and the car was still listed they only changed the price(higher) ??? Fast forward to Monday.. I texted my sales rep at 9 that morning to inform the bank was actually closed for the day (in observance of MLK day) and we'll need to plan for first thing Tuesday (my actual bday). That was fine as I thought it would be kind of cool to buy a car for my bday ON my bday! She emailed me the bill of sale and that was it. But then I recieved a call from her that afternoon letting me know the car is back from bmw but they didn't fix the camera issue becuase it was too much and the owner /manager or whoever didn't want to spend the money. I requested they take some money off the purchase price and I'd still buy it and get if fixed on my own. She couldnt authorize that but she'd have the owner/manager call me. He called a few hours later saying he's not going to fix it nor is he willing to lower the purchase price. I even told him to meet me in the middle, the repair was apparently $800 so I asked if he could AT LEAST come down $400. Nope he wouldnt budge, went on to say that if he did that he wouldn't be making much of a profit on the vehicle and he could just sell it at the auction (or someone else) .. Like xxx really. I think they were trying to deter me from purchasing the car and back out the deal becuase someone wanted to buy the car at the raised list price the website was now showing. Long story long palomino RUINED my birthday. They have nice looking cars and pretty good reviews online but I would never do business with them after this upset nor would I refer them to anyone I know. I mean come on guys we had an agreement /understanding. I'm sure $400 is not going to break the bank. It's really unfortunate this happened to me.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    9 people out of 9 found this review helpful. Did you?
  • February 22, 2017

    Excellent staff, kind, attentive, very patient, wet knowledgeable about the car history and the model.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 21, 2018

    Stopped in ..no appointment.. left with a beauiful Mercedes. Salesman Ken was personable, friendly and knowledgeable. He was upfront, honest and not... the high pressure typical car salesman. Kudos. We will be back for sure!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2018

    Palomino Motors is staffed with knowledgeable, friendly, and honest people. None of the usual sales games. I would recommend them to friends, and we'll... be back when we are in the market for another vehicle. The best!

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    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 31, 2018

    Scott worked hard to help us in our search for the right car, but we discovered we were not quite ready to make a good decision. He was very kind. Pricing... was very good. Cars were in good condition. Will go back and will recommend to others.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 21, 2018

    I had a very quick and easy buying experience with them. The staff there was very personable and easy to deal. The office was easy to find and nice.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 22, 2018

    Great people to work with. They made the purchase easy. Welcoming environment with great Luxury cars on the showroom floor. The deal was great and I was... able to use their lending company without any snags or surprises.

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    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 22, 2018

    Salesman Mike Jones, you are awesome! I just bought a 2015 Jetta diesel from Palomino Motors. If you are shopping go there first! You won't be disappointed!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 30, 2018

    I wanted to replace my Nissan Crosscabriolet that my grandson totaled in an accident. They are very hard to come by as they are no longer being made.... I found quite a few by going online and Palomino Motors was within my driving range for an overnight trip. Gina responded very quickly to my request to check availability and was very helpful and pleasing to work with. She had all the paperwork ready for me so there was no long ordeal at the dealership. All their cars looked to be in pristine condition. I will definitely check with Palomino Motors and make another drive to Dallas if I am ever in the market for another car.

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    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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