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Reviews

Average Ratings

4.6
Average based on 39 reviews.
  • Great Experience

    Friendly, extremely helpful in all phases of the process, Worked with us on a price we could afford, To all the staff at Palomino Motors Thank yo...


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    Friendly, extremely helpful in all phases of the process, Worked with us on a price we could afford, To all the staff at Palomino Motors Thank you very much,

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • So happy I went to Palomino Motors

    From start to finish my experience with Palomino Motors was wonderful. The friendly team made sure the process went quickly and smoothly. Steve an...


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    From start to finish my experience with Palomino Motors was wonderful. The friendly team made sure the process went quickly and smoothly. Steve and Dennis took care of everything and my E550 is perfect! My husband needs a car in a few months and we will go back to Palomino Motors!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Retired

    Outstanding company to do business with. Sales professional Dennis does a great job. He was honest from the start and got me the car I was looking...


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    Outstanding company to do business with. Sales professional Dennis does a great job. He was honest from the start and got me the car I was looking for. He made an extra effort to pick me up at the airport and take me to the dealership. Only recommendation is to move dealership to a nicer part of town. The inventory they carry would typically be found in a upscale neighborhood. Even met the owner who made sure everything was as I expected. I would recommend the dealership

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Too Many Great Things to Say

    Dennis was great to work with on my car deal. He was great at communicating with me as the delivered on the action items for the deal. It was a pl...

    Dealer Response

    Thank you Melanie, for doing business with us at Palomino Motors. I am please to hear that dennis and tu went above and beyond to meet your needs....


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    Dennis was great to work with on my car deal. He was great at communicating with me as the delivered on the action items for the deal. It was a pleasure working with him and would definitely buy another car from him. This dealer has great cars and lower prices than the make dealers. I love my new car! And to make the experience even better, Tu the finance manager gave me a quote for the rate and on the day of signing the papers he was able to get it almost 2% lower. I was thrilled. This is a guy trying to do what's best for the customer! Great car buying experience. I would definitely refer others to them and we will definitely work with them again in the future. Talk to Dennis before you buy anywhere else. Thank you Palomino Team!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Melanie, for doing business with us at Palomino Motors. I am please to hear that dennis and tu went above and beyond to meet your needs. I'f there is anything we can do for you in the near future, I'm Steve Mitchell General Manager just give me a call, thanks again for the business!!!


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  • Great customer service!!!

    If you're looking for quality luxury vehicles this is the place to go! No haggle, no pressure, honesty buisness!!!

    Dealer Response

    Thanks Erin. I'm Steve Mitchell General Manager. We really appreciate your business and I'm glad you had a awesome experience. Hopefully we can be...


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    If you're looking for quality luxury vehicles this is the place to go! No haggle, no pressure, honesty buisness!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Erin. I'm Steve Mitchell General Manager. We really appreciate your business and I'm glad you had a awesome experience. Hopefully we can be any assistance to you in the future.


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  • Good Experience

    I bought a 2014 Jeep Wrangler from Dennis. He was very fair and straight with me. He encouraged me to have the vehicle inspected by a third party ...

    Dealer Response

    Thank You Mr. Yarckin for doing business with our Palomino Motors family and i'm glad to hear you had a great experience with dennis. If there is ...


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    I bought a 2014 Jeep Wrangler from Dennis. He was very fair and straight with me. He encouraged me to have the vehicle inspected by a third party inspector, which gave me great comfort on the condition of the vehicle. I would recommend Palomino Motors without reservation

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You Mr. Yarckin for doing business with our Palomino Motors family and i'm glad to hear you had a great experience with dennis. If there is anything we can do to assist you in the future please be free to call. Thanks Steve Mitchell General Manager


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  • My New Ride Meets A Wonderful Buying Experience

    Let me tell you, Palomino has some of the nicest vehicles in DFW. Upon arrival i noticed cars ranging from a Fisker to a few Bentleys! The dealers...

    Dealer Response

    thank you Mr.Turner for doing business with Palomino family, we are just as excited that you are enjoying your new Lexus. If there is any thing we...


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    Let me tell you, Palomino has some of the nicest vehicles in DFW. Upon arrival i noticed cars ranging from a Fisker to a few Bentleys! The dealership is filled with beautiful automobiles fit for everyones budget. Gina was very professional and allowed me the freedom to view all cars that interested me, without any pressure. This is not a normal attribute of any dealership i have encountered before. Later after i choose my new Lexus, Steve was very instrumental in landing me a lender with the lowest interest rate possible. Overall my experience was clear, concise and my financing was explained in vivid detail. Later this week i went to pick up my plates and was greeted by one of the most attractive individuals i have come across. Gina with the assistance of another associate installed my plates and treated me as if i was purchasing another car all over again. I give this place 5 stars for their level of customer care, professionalism, and car selection. Lets just say i was definitely impressed! I challenge anyone to check out Palomino motors first should you be in the market for a pre-owned luxury automobile.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    thank you Mr.Turner for doing business with Palomino family, we are just as excited that you are enjoying your new Lexus. If there is any thing we can do for you in the near future please reach out to us...thank you, Steve Mitchell General Manager.


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  • DO NOT PURCHASE HERE

    I bought a 2012 Mercedes ML350. The buying process was fine. However, I had to HOUND them to call me back regarding the new plates and registratio...

    Dealer Response

    Mrs.Utkov i'm sorry if you feel we didn't service our vehicle. During the conversation I had with your husband on june 8th, your husband mentioned...


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    I bought a 2012 Mercedes ML350. The buying process was fine. However, I had to HOUND them to call me back regarding the new plates and registration. Additionally, the check engine light came on just two weeks after I purchased it. I was told this was "not that kind of dealership" and that they would take care of it for me since it had just been purchased. I dropped it off with them to fix. Again, I had to call them several times just to get an update. I was told I would receive information within three hours of dropping it off. Two and a half days later, they tell me the wrong gas put into it and it would cost $1200!!!! I had only filled it up once and I am POSITIVE I used the correct gas (diesel). They did not even have the decency to run any basic tests before selling me this vehicle. I WOULD NOT PURCHASE YOUR CAR HERE.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mrs.Utkov i'm sorry if you feel we didn't service our vehicle. During the conversation I had with your husband on june 8th, your husband mentioned gas from SAMS club was put into your vehicle. the knock sensors that went off after the gas you used trigger the sensors. always remember to use Diesel fuel. thanks steve Mitchell General Manager


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  • Great Buying experience

    Bought wife a pretty red Mercedes 2013 c250 with all the options I enjoyed the no pressure no haggle environment The people there seemed to be enj...

    Dealer Response

    Thank you sinhue for doing business with our palomino motors family, it is great to hear that you had a pleasurable experience. hopefully we can b...


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    Bought wife a pretty red Mercedes 2013 c250 with all the options I enjoyed the no pressure no haggle environment The people there seemed to be enjoying their job (unlike other dealerships) Purchasing a car here was a breeze and will definitely do business here again

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you sinhue for doing business with our palomino motors family, it is great to hear that you had a pleasurable experience. hopefully we can be there for you in the future...thanks Steve Mitchell GM......


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  • Eddie Torres

    My family and me bought a Cadillac escalade 6 months ago. It was so easy to deal with great people. no pressure and they answered every question w...

    Dealer Response

    Hello Mr. Torres, I'm Steve Mitchell General Manager of Palomino Motors. We want to thank you for doing business with our family and hopefully we ...


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    My family and me bought a Cadillac escalade 6 months ago. It was so easy to deal with great people. no pressure and they answered every question we had about the truck. All the people that work there are very proffesional and they even called me back because they found an extra key for me. i cant wait to do business with them again. thanks so much. Eddie Torres

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Mr. Torres, I'm Steve Mitchell General Manager of Palomino Motors. We want to thank you for doing business with our family and hopefully we can be of assistance in the future.


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