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Shaver Preferred Motors

(129 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
(219) 354-2032 (219) 354-2032

Reviews

(129 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shaver Preferred Motors from DealerRater.

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This was a great experience and Kevin is excellent!

This was a great experience and Kevin is excellent! 1 thing not liked- LoJack service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review and for choosing Shaver Preferred Motors! We’re thrilled to hear you had a great experience with us. We always strive to deliver top-tier service and provide real value to our customers, and one way we do that is by including Lojack service with every vehicle. It’s our way of helping protect your investment and support your vehicle’s longevity—because peace of mind is important to us and our customers. We appreciate your feedback and look forward to seeing you back again at Shaver Preferred Motors in Merrillville!

Overall the transaction was ok, the salesman was very

Overall the transaction was ok, the salesman was very helpful, .The only problem that I have is that when I did the electronic signature it was done on a small tablet and I did not see the ridiculously high priced wheel locks (399.00). that can be bought at any auto parts store for around 50.00.I realize that a signature closes the deal but I Would be willing to re sign the documents after returning the locks and being reimbursed for the locks every thing else can remain the same.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review, Daren! At Shaver Preferred Motors, we're committed to offering more than just a vehicle—we’re committed to providing peace of mind and long-term value. That’s why every vehicle we sell comes standard with wheel locks included. These features are designed to help protect your investment and support your vehicle’s longevity, and are also listed on our website as part of our transparent pricing layout, so our customers know exactly what they’re getting up front. Thank you again for your feedback. We truly appreciate it and look forward to seeing you again here in Merrillville at Shaver Preferred Motors again one day soon!

I Will never shop and buy a car from here again because

I Will never shop and buy a car from here again because of bad tires experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service my only complaint is that the car

Great customer service my only complaint is that the car had a sticker on it that said it recently had an oil change but it did not light came on the dash a day later needs an oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for highlighting our great customer service! We are happy to hear our team made a positive impression, but we're saddened to learn about the oil change issue following your purchase. That’s not the kind of experience we aim to provide, and we’d love the opportunity to make it right. Please feel free to reach out to our team so we can look into this for you. At Shaver Preferred Motors, we’re committed to ensuring every vehicle meets our high standards. We look forward to seeing you again here in Merrillville and thank you again for your business!

Fast to greet you!

Fast to greet you! Good experience .Purchased our car same day. ,A lot of paper work.Shelby went through it all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Leonard, thank you for sharing your experience with us! We’re so glad to hear you were greeted promptly and had a good overall visit. Congratulations on your new car! We're especially happy to hear Shelby was able to guide you through the paperwork and make the same-day purchase process as smooth as possible. At Shaver Preferred Motors, we work hard to provide fast, friendly service and a seamless car-buying experience. We look forward to having you back in store whenever the time is right!

Ed was great and the they worked with me on my paperwork.

Ed was great and the they worked with me on my paperwork. The car was very clean and they did some extra inspections on the car that I requested.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Joanna! We're glad to hear Ed and our team were able to assist you smoothly with your paperwork and that we could accommodate your inspection requests. At Shaver Preferred Motors, we’re committed to delivering clean, high-quality vehicles and a hassle-free experience every step of the way. It’s always our goal to go the extra mile for our customers. We appreciate your business and look forward to seeing you again here Shaver!

I found this Ford F-150 on line.

I found this Ford F-150 on line. Tosha was great to work with. We later worked with a salesman that helped us close the deal. There were two items on the bill of sale that I now question. Rim locks and some security apt. Each were $400.00, I should have denied those. We didn’t need either. My mistake for not paying closer attention. A $800.00 mistake. Over all we were pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us and for your kind words about working with Tosha and our sales team. We’re glad to hear you were pleased overall with your Ford F-150 purchase and that our staff was able to assist you through the process. We also appreciate your candid feedback regarding the additional charges. Transparency is important to us, and we understand how easily those items can be overlooked during the excitement of finalizing a deal. If you ever have questions about charges or add-ons, please don’t hesitate to reach out — we're always here to help. We value your business and hope to have the opportunity to serve you again in the future. We look forward to seeing you back at Shaver Preferred Motors here in Merrillville!

Service was great and helpful, I bought a great 50th

Service was great and helpful, I bought a great 50th anniversary c5 and the advertised listing was spot on The staff was courteous and friendly. I would buy there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review, Jeffrey! We're thrilled to hear you had a great experience and that your 50th Anniversary C5 lived up to expectations. At Shaver Preferred Motors, we take pride in ensuring our listings are accurate and that our customers feel confident in their purchase from start to finish. We're also glad our team’s courteous and friendly service made a positive impression. We truly appreciate your trust in us and are grateful for the opportunity to earn your business. We look forward to seeing you again here in Merrillville!

Great Customer Service prices are Responsible very

Great Customer Service prices are Responsible very helpful and understanding and going over everything of Paperwork was very Glad I came, and Tosha, the Handsome Man wereVery Nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lulu, thank you for the wonderful review! We’re very happy to hear that you had a great experience with our team and that you felt supported and well-informed throughout the process. It’s great to know that our team left such a positive impression. They are always here to help with friendly service and clear communication! Be sure to come back and see us next time you are in market for another vehicle!

Very helpful, all around good experience.

Very helpful, all around good experience. Fair price for my trade in I would do business there again!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review, Jon! We’re glad to hear you had an all-around good experience and found our team helpful throughout the process. Offering fair trade-in values and making the car-buying experience smooth and stress-free is exactly what we aim for. We truly appreciate your business and look forward to seeing you again here in Merrillville at Shaver Preferred Motors!