Dale Howard Auto Center

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Reviews

Average Ratings

4.3
23 lifetime reviews.
  • Warranty work completed

    The dealership picked up my car at work and completed warranty work and returned the car prior to the time they originally indicated.

    Dealer Response

    Thanks for the feedback, Tom Marsh. We strive to provide excellent service to our customers at Dale Howard Auto Center.


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    The dealership picked up my car at work and completed warranty work and returned the car prior to the time they originally indicated.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the feedback, Tom Marsh. We strive to provide excellent service to our customers at Dale Howard Auto Center.


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  • oil change

    In January 2017, I had my truck serviced (oil change). When I took my truck in it ran perfect with no problems. When my oil change was complete my...

    Dealer Response

    We work hard to provide a fantastic experience for everyone. It's discouraging to see that you had a negative experience. I will do some digging ...


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    In January 2017, I had my truck serviced (oil change). When I took my truck in it ran perfect with no problems. When my oil change was complete my truck was missing and shaking. I brought my truck back in and they checked it. The incompetente service advisor told me to put fuel injection cleaner in it. After three weeks it was not helping so I checked the oil level The engine had twice the amount of oil in it as if they didn't drain the old oil. They again serviced my truck and checked the oil level before I left it was fine. My truck ran perfect again. I was told the service tech had been fired for other reasons but the person that supposedly changed my oil is still employed. They never admitted that they made a mistake.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We work hard to provide a fantastic experience for everyone. It's discouraging to see that you had a negative experience. I will do some digging into this event and talk to the service manager. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback.


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  • Tire Purchase

    Very happy with tire buying experience from Dale Howard dealership...There service manager Mike...quoted fair price, setup a timely appointment, a...


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    Very happy with tire buying experience from Dale Howard dealership...There service manager Mike...quoted fair price, setup a timely appointment, and even delivered vehicle back to my place of work after tires were put on and alignment was checked and corrected...to top it off he even filed Michelin tire rebate form for me...Thanks for great service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service Work

    I had an appointment to get my oil changed in my car. I was there 15 minutes early and they took my car back right away. I got my bill and keys ha...

    Dealer Response

    SportsFan123- My name is Tony Howard and I am the General Manager here at Dale Howard Auto Center. First and foremost, I am so sorry to hear abo...


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    I had an appointment to get my oil changed in my car. I was there 15 minutes early and they took my car back right away. I got my bill and keys handed back to me an hour and a half later. I thought that took longer than it should have. As I was paying for my bill the lady at the parts desk had quite a rude attitude toward other employees. Although I did buy my car at this dealership, I will be taking my business elsewhere.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    SportsFan123- My name is Tony Howard and I am the General Manager here at Dale Howard Auto Center. First and foremost, I am so sorry to hear about the experience you had with our dealership. We strive to give every customer an outstanding experience every time they visit us. It is our belief that we get the opportunity to earn your business every time we work with you. Please contact me personally at the dealership, my direct line is 641.316.1511, or my email address is tony.howard@dalehoward.com so we can discuss this further. I would also like to offer you a free oil change for your next service on your vehicle. We would really appreciate the opportunity to show you how hard we work to take great care of our guests. Thank you for your feedback, and I look forward to hearing from you soon. Sincerely, Tony Howard General Manager Dale Howard Auto Center Iowa Falls, IA


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  • Great Responsr

    I reached out online I had great appropriate feedback from salesperson. Very courteous

    Dealer Response

    Hi Nate, Thank you so much for taking the time to give our dealership a 4 star review! We strive to give the best feedback we can to our customer...


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    I reached out online I had great appropriate feedback from salesperson. Very courteous

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Nate, Thank you so much for taking the time to give our dealership a 4 star review! We strive to give the best feedback we can to our customers. We look forward to getting the chance to work with you again in the future! Thank you again! Elyse, Customer Relations/ Marketing Specialist


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  • Small town dealer-Big Savings!

    Just a shout out to all of the folks at Dale Howard for making my trade in and buying so easy and painless! From Jean to Ryan to Mike all were pro...

    Dealer Response

    Hi John, It's great to hear how wonderful your experience was here at Dale Howard, and thank you for taking the time to let us know! We look forwa...


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    Just a shout out to all of the folks at Dale Howard for making my trade in and buying so easy and painless! From Jean to Ryan to Mike all were professional and friendly to work with. Were looking to buy another vehicle sometime in 2016 and this dealership will get the first look....Thanks again everyone!!!! Regards, John from Marion

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi John, It's great to hear how wonderful your experience was here at Dale Howard, and thank you for taking the time to let us know! We look forward to working with you again! Elyse Krueger, Customer Relations


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  • Best dealer ive dealt with

    I had the pleasure of working with Jean and Ryan when purchasing my 2016 Sierra from out of state. The final price was as advertised and the were ...

    Dealer Response

    Hi Raf, First of all thank you for the great review! Also thank you for putting your trust in Dale Howard Auto Center from 1800 miles away. I kno...


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    I had the pleasure of working with Jean and Ryan when purchasing my 2016 Sierra from out of state. The final price was as advertised and the were even willing to pick me up from the airport 2 hours away. As soon as i got to the dealership everything was ready to go, i was in and out within half an hour and on my way back to FL. I would definitely drive the 1800 mi again to deal with minimal hassle and honesty when making such a big purchase. --- My browser didnt allow me to check off 5 stars for everything. but thats would i would give them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Raf, First of all thank you for the great review! Also thank you for putting your trust in Dale Howard Auto Center from 1800 miles away. I know Jean and Ryan enjoyed working with you as well. Don't hesitate to call us when we can help again! Enjoy your warmth in Florida! Elyse Krueger, Customer Relations/Marketing Specialist


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  • Excellent Experience

    i had an excellent experience dealing with Ryan, Terry and Mike - very professional, friendly and low key - no pressure and very good value - i wa...

    Dealer Response

    Larry, I want you to know that appreciate your kind words about your recent experience. I will pass them on to Ryan, Terry, and Mike. I want to th...


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    i had an excellent experience dealing with Ryan, Terry and Mike - very professional, friendly and low key - no pressure and very good value - i was extremely satisfied with the entire process

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Larry, I want you to know that appreciate your kind words about your recent experience. I will pass them on to Ryan, Terry, and Mike. I want to thank you for your business and please let us know if we can help in the future! Thanks again, Elyse Krueger, Customer Relations/Marketing Specialist


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  • Low Pressure Sales, High Quality Experience

    After having a very good experience in the service department with some needed repairs on my old car, Dale Howard was the place I trusted when it ...

    Dealer Response

    Thank you so much for your kind words, Lindsey. As always, we are happy to help. I'll make sure to give Ryan an extra pat on the back for a job ...


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    After having a very good experience in the service department with some needed repairs on my old car, Dale Howard was the place I trusted when it was time to get something new to me. Ryan in sales asked helpful, low-pressure questions to help me zero in on what I was looking for. And the whole team made the experience very positive. As a woman and first-time buyer, I was grateful for the respect I was shown and the space I was given to ask questions and mull decisions along the way. I'd recommend these guys to anyone.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words, Lindsey. As always, we are happy to help. I'll make sure to give Ryan an extra pat on the back for a job well done. Please let us know if there is anything we can help with in the future. Take care and enjoy! Tony Howard General Manager Dale Howard Auto Center


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  • Great Service. Very customer oriented.

    I have had my truck serviced at Dale Howard for years. Gary Roll and his staff have always been professional and took care of my needs in a timely...


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    I have had my truck serviced at Dale Howard for years. Gary Roll and his staff have always been professional and took care of my needs in a timely manner. The shop has been clean and the technicians are very knowledgeable .Great dealership.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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