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Reviews

Average Ratings

5.0
14 lifetime reviews.
  • Best Dealership!!

    My experience with Exceptional Motors LTD was well, exceptional….. I had been searching the internet for months trying to find a Hyundai Santa Fe...


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    My experience with Exceptional Motors LTD was well, exceptional….. I had been searching the internet for months trying to find a Hyundai Santa Fe Sport Turbo with a sunroof. Having dealt with multiple dealerships and sleazy used car sales man, I was weary of reaching out to yet “another” used car dealership. I happen to come across Exceptional Motor’s website and discovered the vehicle I had been looking for. The only problem was that I was over 3,000 miles away and was unable to test drive the car. I reached out to Exceptional Motors LTD and spoke with the owner, Frank. He was courteous, friendly and informative. I explained to him my dilemma and he assured me that he had worked with others in similar circumstances. I requested additional documentation, specifically detailed pictures of various interior/exterior areas. He quickly emailed me the documentation within 24 hours, where I followed up by offering a deposit to hold the vehicle. He explained to me that he would “take my word” over the deposit as a good faith offer (They held the vehicle for five business days at no cost to me). At the end of fifth business day, I emailed Frank with certain requirements prior to me making an offer on the vehicle, i.e. new tires, a non-smoked in vehicle, interior/exterior detailed prior to delivery, two keys, and allowing the vehicle to remain on their lot till the transport picked it up. Frank agreed and signed the requested documentation within 4 hours. I made an offer and Exceptional Motors LTD accepted it. They gave me the name of a “middle man” would helped me with securing transport, who they had worked with prior. Two days later I had title in hand and all the proper documentation as well. Five days later the car was delivered to my requested address and was exactly how Frank said it would be. Honestly, I was very uneasy purchasing a car that I had never seen or driven in person, however Frank made the entire process smooth and non-stressful. I would definitely recommend Exceptional Motors LTD to anyone who is looking to purchase a used car, no matter what the distance is.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great staff, great inventory, great business.

    Awesome, friendly staff that worked quickly and efficiently and answered all questions honestly.


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    Awesome, friendly staff that worked quickly and efficiently and answered all questions honestly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bravo!

    No pressure. Very transparent. Customer friendly. I'll be back!


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    No pressure. Very transparent. Customer friendly. I'll be back!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • exceptional cars and exceptional people

    We have been looking for a newer car for my daughter, and EM had one of two that she was interested in. We made an appointment to see it, and they...


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    We have been looking for a newer car for my daughter, and EM had one of two that she was interested in. We made an appointment to see it, and they had it inside for us and let us give it a good look-over and answered our questions. We got a chance to drive it on the highways and hills in the area. Aaron was very nice about adjusting the price when I showed him the printout from Cars.com that showed a price lower than they were asking, and he gave us just a little more than book for her trade-in. Our final cost was a little higher than I had hoped (of course), but it was fair. The car was in exceptional condition. She has had it about three weeks, and it is just what we were hoping for. EM is a small dealership, but all of their cars are exceptionally clean, low mileage, and not what you find on every corner car lot. I will check them out the next time we are looking. They are honest and fair. By the way, we had a bad experience at the "no-haggle" dealership where the other car she liked was for sale. I know dealers have to make money, and I don't begrudge that, but I don't like being played for a fool. Thank goodness for sites where we can find out what a fair price is before getting ripped-off. All of my family's last 6 cars were found on Cars.com.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great follow-up. Very courteous

    Worked with both Frank and Aaron and both were extremely courteous and helpful. While I didn't buy the vehicle I was looking at, all their invento...


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    Worked with both Frank and Aaron and both were extremely courteous and helpful. While I didn't buy the vehicle I was looking at, all their inventory appeared to be very clean and well maintained. I would recommend these guys highly and hope we can do business at some point in the future.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • overall experience

    I found them by looking online for a used dodge caravan.i went to look at it and was looking at it for about ten minutes no one came outside press...


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    I found them by looking online for a used dodge caravan.i went to look at it and was looking at it for about ten minutes no one came outside pressuring me to buy it.i went in and asked to test drive the van they made a copy of my license took my phone number and said we will see you when you get back i was out driving for about a half hour and they did not call me, or complain that i was gone to long.it was great that they gave me that freedom.the price was good, the van ran good and is in great condition. so far i couldn't be happier i will write another review in six months to tell how the van holds up.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Would recommend to anyone.

    We came from the Dayton Ohio area to buy our first Van here. This was without a doubt, the best decision we have made. Frank was so very honest an...


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    We came from the Dayton Ohio area to buy our first Van here. This was without a doubt, the best decision we have made. Frank was so very honest and straight forward. I was so worried at first, not knowing who he was. It became very clear that he was a trustworthy, straight forward, honest -good guy. Thank you for being that way, Frank! We truly appreciate your ethics and business. He made sure we were treated more than fairly, and didn't give us any type of runaround/strange sales jargon. I would recommend him to anyone. My husband will be searching for a new car next year, so we will be keeping an eye on this dealership. We hope to continue working with him in the future...no matter how far the drive.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bent Over Backwards

    I cannot say enough good about Frank, the owner of Exceptional Motors, and his son, Aaron. Aaron gave us assistance over the internet. Frank seale...


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    I cannot say enough good about Frank, the owner of Exceptional Motors, and his son, Aaron. Aaron gave us assistance over the internet. Frank sealed the deal. He handled all of the paperwork, notarized papers for us, financed the car with a decent interest rate, drove my daughter to return her rental car......One stop shop!! Anything that we pointed out to Frank that we wanted corrected with the vehicle, he bent over backwards to appease us and make us happy customers. We had never been to Glenshaw and never bought a car here in the past. Now that we bought a car at Exceptional Motors, we would not be adverse to searching for future cars here as well. Frank was very easy-going and honest. These traits are not usually synonymous when referring to a used car salesman. If you are looking for a used car, I would highly recommend Exceptional Motors. It is a family run business and it is exceptionally reputable....how do you think they got their name?? Happy motoring!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • honest

    Been to way to many dealerships trying to find a dealer that i could buy from and feel good about afterwards. This family run dealership stands fo...


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    Been to way to many dealerships trying to find a dealer that i could buy from and feel good about afterwards. This family run dealership stands for what dealerships are supposed to be...get me what i want at a reasonable price with no games no bs. Frank took the time to get me the very specific information i needed that i simply wouldnt buy a car without. Other dealers didnt want to bother as they were deciding on what information is important to me and which wasnt. Seems like Frank is just a regular guy trying to put food on the table and not make a fortune on someones misfortune..couldnt be happier with my purchase...will recommend and most likely be back for future cars

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Problems fixed easily

    When I was buying my car, I had no idea what to do or what I was looking for. So when I finally found the right car for me, it was at Exceptional ...


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    When I was buying my car, I had no idea what to do or what I was looking for. So when I finally found the right car for me, it was at Exceptional Motorcars. Frank, the owner, made the whole process easy and pain free. As I got my new car for a great price I was ecstatic, so when I got it home and saw I already needed to put gas in it and change the oil I was a tad upset. I called Frank and he apologized and said he would reimburse me. So overall I would definitely buy another car there and tell people about it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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