Carman Chrysler Jeep Dodge RAM Hours
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our go
al is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
"Carman, Driven by the Best!"
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I went into the dealership looking for a specific car but left with another. Anthony took the time to ask me questions and he found a car that's a perfect... fit for my family! It had everything I wanted. He also found an auto loan with a lower interest rate then the loan I was originally going to use. Thanks Anthony for helping me find a car and making the entire car buying process go smoothly!
I took my vehicle in for an oil/filter change and because the Voice Command didn't work (it didn't recognize anything I said: It could not hear me talking... to it) -- The Voice Command didn't work from the date of purchase, but I had to wait until I needed my 1st oil change to address it due to starting a new job. I also had some sort of tag sticking out of my dashboard that was connected to something in/under my dashboard that I asked them to remove. Day 1: They said my vehicle was fixed, I picked it up....on my way home, I tried the Voice Command, it didn't work (not fixed). I immediately called them to let them know and they said to bring back next day. Also, they did temove that tag, but left debris on the dash and dirt marks on the area between the front windshield and passenger front door. Day 2: I brought it back, they said my vehicle was fixed, I picked it up, tried the Voice Command in the parking lot, still didn't work. I went inside, they said they would order me a whole new radio and they would call me when the radio was in. Day 3: Took it back to have new radio installed, they said my vehicle was fixed. I picked it up, tried the Voice Command in the parking lot, IT STILL DIDN'T WORK. So far, I have been called THREE times saying my vehicle was fixed, when it wasn't fixed at all. How does that happen? I had them come out to my vehicle and show me -- how is it working because it's not working for me. They confirmed that it was not working. Apparently they are not even testing the Voice Command before saying it's fixed. So what the xxxx are they doing? - They said to bring it back the next day. Day 4: I received a call stating the repair had not been completed and asked if they could keep the vehicle another day or 2 and offered me a loaner/rental at their expense. Although very frustrated, I didn't want to have to take to another dealership and start this whole thing over. So, I went and picked up the loaner. Day 5: I called them at 3:00pm to check on the status of the repair and was told they didn't even look at the vehicle today. Day 6: I received a call at 4:30 saying it's still not fixed and they wanted to keep it another day. I've about had it at this point. I needed my truck because I was off work the next day. They told me to keep the loaner car over the weekend. I was NOT happy. They called me back at 4:58 as I was leaving work and told me it was fixed. Guess what was wrong with it???? The microphone wires were crossed. Must have happened during assembly. It took them 6 days to figure out it was a microphone problem (even though I told them from the start that it was not hearing me or recognizing anything I said). Don't you think someone would have thought about the problem being the microphone way before having it for 6 full days? -- They replaced my radio for nothing. In addition, they left dirty marks on the ceiling of my vehicle where the microphone is. Thank goodness it was all under warranty, but man-oh-man was this a huge inconvenience. -- Never going back to them for anything. Mark Webb was very polite and nice to me throughout this ordeal, but I do not know what all of his responsibilities are. I would have thought after him personally calling me as many times as he did to tell me my vehicle was fixed, when it wasn't, that he would have personally checked it to see if if was actually fixed before calling me over and over again to say that it was. Mark seemed overwhelmed (although friendly and apologetic to me) and rushed all the time.
I really liked the Guy I talked to. He was honest and didn't try to hide anything. Was up front about all the stuff even though I did not buy a car that... day, When I'm ready I will definitely go back to him
No pressure buying experience. Large inventory. Updated online inventory let me shop all trucks . Ability to view window sticker. The financing department... explained all terms clearly. Overall excellent experience.
Very friendly and customer driven employees that strive to give you a pleasant experience. You can tell that there is a great amount of teamwork there... that???s makes the process so smototh!
I called the service desk and Mark Webb answered he was so disrespectful the way he was talking to my wife I had to take the phone and talk because she... was irrate at the way he was talking to her I tried to calm the situation but he started using words like idiot and saying how my call to the desk was a stupid question I would never go there ever again unless Mark Webb was let go of his duties and I advise everyone not to go there or call there
Tom took a great deal of time to go the car operating features with my wife and very patient with al our questions. Both Bob and Tom were very patient... with us through the whole process. Nico did a god job of presenting all the paperwork, explained what were signing and why, and presented and explained all the service options available. Overall a very good experience
Mike Brooks and John Mayberry were professional, personable, and efficient. They got us in and out quickly, with minimal waiting. The matter of coming... up with a final price was considerate, transparent, and quick. Mike worked hard to give us the best number he could offer, and was clear when he could go no lower. From handshake to driving away, three hours.
First time buying from this dealership and would come back again. Tom, our dealer was great, efficient and got us a great deal. Process was quick and easy... which made the experience that much better!