Reviews
Always a pleasure working with Dave Steller!
Always a pleasure working with Dave Steller! He knows what we are looking for and goes out of his way to find it to make it work for us. We have been doing business with Dave at Carman CJD for over 10 years!
Always a pleasure working with Dave Steller!
Always a pleasure working with Dave Steller! He knows what we are looking for and goes out of his way to find it to make it work for us. We have been doing business with Dave at Carman CJD for over 10 years!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the amazing comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are honored that you remain a valuable member of the Carman CDJR customer family. Enjoy your new Dodge. Carman...Driven by the Best!
Great service and will always help in anyway he can.
Great service and will always help in anyway he can. Highly recommend working with Al!
Great service and will always help in anyway he can.
Great service and will always help in anyway he can. Highly recommend working with Al!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Chris for the great comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are happy to have you as a member of the Carman CDJR customer family. Enjoy your new Jeep. Carman...Driven by the Best!
Can I give you less than one star.
Can I give you less than one star. My vehicle was in for inspection and the technician put the car on the lift. Somehow, well doing something they snapped something with the transmission. They refused to tape responsibility. They wanted to charge us $700 to fix what they broke. Had to call the state police. They broke our vehicle and tried to blame us. Will never ever recommend this dealership. They kicked my husband the dealership and told him to call a tow truck and take the car elsewhere.
Can I give you less than one star.
Can I give you less than one star. My vehicle was in for inspection and the technician put the car on the lift. Somehow, well doing something they snapped something with the transmission. They refused to tape responsibility. They wanted to charge us $700 to fix what they broke. Had to call the state police. They broke our vehicle and tried to blame us. Will never ever recommend this dealership. They kicked my husband the dealership and told him to call a tow truck and take the car elsewhere.
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Well there is a little more to the story here. The Jeep is 15 years old and yes it drove in the shop. Our techinician went to place the Jeep in park and the shifter cable bushing snapped. This is a common problem on older Jeep and it can happen at any time. The shifter cable is located above the transmisssion, pulling the jeep in the bay would not cause this to brake. Customer was upset, which we understand their position. This is nothing that we did that casued this , or anything we could of prohibited. The cost to repair is about $700 and they want us to pay for it. Then they will pay for the part only...we pay the labor. we declined. The customer called the police and demanded they do something since we damaged their Jeep. They then threated socail media and reviews.... Again if we caused to happen we would be more then happy to take care of the repair. Joe Triboletti Carman CJDR General Mgr
Al has been helping me with a car inquiry.
Al has been helping me with a car inquiry. Great communication and professionalism. Thank you
Al has been helping me with a car inquiry.
Al has been helping me with a car inquiry. Great communication and professionalism. Thank you
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the nice comments and 5 star review. We appreciate you taking the time to review Martin Honda. We are glad to have you as a member of the Carman CDJR customer family. Enjoy your new Jeep. Carman...Driven by the Best!
Joe T, Nico, and the entire crew are the most trusted
Joe T, Nico, and the entire crew are the most trusted dealership experience I have worked with. I have been buying cars there for years. Honest and trustworthy group of individuals. I have countless experiences working with Carman Jeep where they go above and beyond.
Joe T, Nico, and the entire crew are the most trusted
Joe T, Nico, and the entire crew are the most trusted dealership experience I have worked with. I have been buying cars there for years. Honest and trustworthy group of individuals. I have countless experiences working with Carman Jeep where they go above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the amazing comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are honored that you remain a valauble member of the Carman CDJR customer family. Enjoy your new Jeep. Carman...Driven by the Best!
Al Grandell was wonderful helping me to purchase a Jeep
Al Grandell was wonderful helping me to purchase a Jeep Cherokee. Al is knowledgeable, kind, and patient. I love my Jeep! Thank you Al for everything!
Al Grandell was wonderful helping me to purchase a Jeep
Al Grandell was wonderful helping me to purchase a Jeep Cherokee. Al is knowledgeable, kind, and patient. I love my Jeep! Thank you Al for everything!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank Silvia for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are excited to have you as a member of the Carman customer family. Enjoy your new Jeep Cherokee. Carman...Driven by the Best!
ER DODGE JEEP!
ER DODGE JEEP! On at least 4 occasions, I brought my 2017 Ram Longhorn in for a failure of my air suspension system. My truck lowers completely down to its lowest point, giving a ride similar to driving a fork truck down the road. This began to happen approximately 4 months prior to my extended warranty running out. A number of major and expensive parts were changed and supposedly numerous troubleshooting tests were performed to no avail. I asked the service team to escalate this problem to their STAR (engineering group). They refused to follow up in this way telling me that STAR usually recommends things that they know how to figure out on their own. Ego and pride prevented them to do the right thing costing me physical anguish, since I suffer with sever scoliosis and disc damage in my lower lumbar. With me having the same problem within hours of leaving the dealership every time, they told me that they could contact a regional field rep to come in to troubleshoot. I called them for additional info as to when I could have this person troubleshoot my truck only to be told that this support tech will not work on vehicles over 3 years old. Additional visits and additional unnecessary parts were put on my truck, wasting money and time in an attempt to get more money from my warranty company. I eventually took my truck to another Dodge dealership in Pennsylvania, where within 3 hrs of them working on my truck they looked at the air suspension bags only to find my driver-side rear suspension air bag had a number of leaks. When I notified Carman Dodge of the other dealership's findings, they told me that this issue had to have started after my last (unresolved) service visit with them. You would think that they would gladly make the repair after their misdiagnoThe service manager, Steve Martino, more or less called me a liar and stated that since he had a long-standing relationship with his technician, he was honest and I was not. He initially stated that I had to pay for the repair, then he later turned around and said they'll do the labor if I BUY THE PARTS. No way with the parts costing $1300.00! The audacity that this dealership has shown me has prompted me to write this email. If you care at all about your money or vehicle, DON'T COME WITHIN MILES OF CARMAN CHRYSLER JEEP DODGE! SHARE THIS REVIEW WITH ANYONE THAT YOU LOVE OR CARE ABOUT. HORRIBLE PEOPLE.
ER DODGE JEEP!
ER DODGE JEEP! On at least 4 occasions, I brought my 2017 Ram Longhorn in for a failure of my air suspension system. My truck lowers completely down to its lowest point, giving a ride similar to driving a fork truck down the road. This began to happen approximately 4 months prior to my extended warranty running out. A number of major and expensive parts were changed and supposedly numerous troubleshooting tests were performed to no avail. I asked the service team to escalate this problem to their STAR (engineering group). They refused to follow up in this way telling me that STAR usually recommends things that they know how to figure out on their own. Ego and pride prevented them to do the right thing costing me physical anguish, since I suffer with sever scoliosis and disc damage in my lower lumbar. With me having the same problem within hours of leaving the dealership every time, they told me that they could contact a regional field rep to come in to troubleshoot. I called them for additional info as to when I could have this person troubleshoot my truck only to be told that this support tech will not work on vehicles over 3 years old. Additional visits and additional unnecessary parts were put on my truck, wasting money and time in an attempt to get more money from my warranty company. I eventually took my truck to another Dodge dealership in Pennsylvania, where within 3 hrs of them working on my truck they looked at the air suspension bags only to find my driver-side rear suspension air bag had a number of leaks. When I notified Carman Dodge of the other dealership's findings, they told me that this issue had to have started after my last (unresolved) service visit with them. You would think that they would gladly make the repair after their misdiagnoThe service manager, Steve Martino, more or less called me a liar and stated that since he had a long-standing relationship with his technician, he was honest and I was not. He initially stated that I had to pay for the repair, then he later turned around and said they'll do the labor if I BUY THE PARTS. No way with the parts costing $1300.00! The audacity that this dealership has shown me has prompted me to write this email. If you care at all about your money or vehicle, DON'T COME WITHIN MILES OF CARMAN CHRYSLER JEEP DODGE! SHARE THIS REVIEW WITH ANYONE THAT YOU LOVE OR CARE ABOUT. HORRIBLE PEOPLE.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The entire staff was very knowledgeable, helpful and
The entire staff was very knowledgeable, helpful and personable. Experience was friendly and easy to navigate.
The entire staff was very knowledgeable, helpful and
The entire staff was very knowledgeable, helpful and personable. Experience was friendly and easy to navigate.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are glad to have you as a member of the Carman CDJR customer family. Enjoy your new car. Carman...Driven by the Best! Celebrating 50 years of serving our community.
Joseph is rude and disrespectful they lack in providing
Joseph is rude and disrespectful they lack in providing care and respect for customers and their vehicles. Being treated as a liar and As a professional business they MUST do better to take care of customers vehicles and avoid damages as well as frustrated customers.
Joseph is rude and disrespectful they lack in providing
Joseph is rude and disrespectful they lack in providing care and respect for customers and their vehicles. Being treated as a liar and As a professional business they MUST do better to take care of customers vehicles and avoid damages as well as frustrated customers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
When ever there is a disagreement between 2 party’s , one is always Rude if other party doesn’t agree. Customer stated we had damaged their wheel in service, while we did an oil change. Our service lifts are not ride on lifts , they lift from below the vehicle. Is it possible, of course anything is possible. This is highly not probable though. We offered to have a wheel repair company repair the wheel at no charge , as god will. Customers father in refused repair and demanded we replace the rim. We denied that , now we are rude. At this point we left our offer on the table and we stand by this. Now have we made mistakes before, absolutely. We have no issues doing a repair as good will.
I don’t think anyone takes “mistakes” lightly when it comes to their hard worked/earned brand new belongings so of course frustration sets in ESPECIALLY when it comes to your kids hard worked for belongings! We spend good money on our cars and expect to enjoy them before its values depreciates. Also we raised our kid to be honest and caring so the fact your basically saying he’s lying about the damage is ridiculous he definitely isn’t lying about the spill of oil all over the place (all over my driveway) that you assumed was cleaned up by the new tech that was “guided” while moving the vehicle. Are you going to pay to have the oil all over my driveway cleaned? Damage is done move on and do what you have to and we’ll do the same! Thanks
Customer service experience, friendly, communication is
Customer service experience, friendly, communication is upfront and timely, ready to go no long wait times
Customer service experience, friendly, communication is
Customer service experience, friendly, communication is upfront and timely, ready to go no long wait times
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are happy to have you as a member of the Carman CDJR customer family. Enjoy your new ride! Carman is celebrating 50 years of serving our community. Carman..Driven by the Best!