Rectangle 48
Sales 8:00 AM - 6:00 PM

Used Car Factory Hours

Sales

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2011

FRIENDLY AUTO DEALER LOCATED IN TRAVERSE CITY ESTABLISHED 1999.DEALING IN ONLY QUALITY VEHICLES. OFFERING THE CLEANEST

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INSPECTED USED VEHICLES ANYWHERE. WE PRIDE OURSELVES ON THE LOW PRICES AND QUALITY OF OUR VEHICLES. DUE TO OUR LOW OVERHEAD WE PRICE ALL OF OUR INVENTORY WELL BELOW ANY OF THE BIG STORES. WE ARE ABLE TO ARRANGE TRANSPORTATION FOR OUR OUT OF STATE PURCHASERS.

"Northern Michigan's Preimer Pre-Owned Import Dealership. 50 Years of Combined Custom Finance Experience"

Reviews

3.0 out of 5 3.0
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 2, 2018

    Buy at Your Own Risk If you decide to purchase a car from Lyle (owner) at Used Car Factory in Traverse City, get every spoken word in writing. Purchased... a $11,800 BMW vehicle from Lyle at Used Car Factory in Traverse City in June of 2018 and it has remained at the mechanics ever since with a $4000 repair bill. The problems began before the title or plates even arrived. I immediately and repeatedly contacted Used Car Factory with various engine warning lights and my mechanical repair quote of $4000. Lyle (owner) requested the vehicle be taken to “his mechanic” which was done. “His mechanic” confirmed the mechanical problem with a similar priced repair quote. The quote was forward to Lyle at Used Car Factory and his exact words were.... “Iam not sure what your asking me but I in no way plan on paying this if that’s what your asking” Bottom line is...get every word in writing. Do not fall for his implied sales words like “quality” , “inspected”, “his mechanic”, “call with any issues”, because once purchased the vehicle will be 100% your problem. (On the good side...BMW of Traverse City who did the inspection has been open and honest with the repair and has agreed to work with me to get the car fixed).

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 2, 2016

    Used Car Factory was wonderful to do business with. They were extremely helpful, kind and made the whole process of buying/trading easy! Highly recommend!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 27, 2018

    Lyle has been my car dealer for years and if he cannot get you the car that you are looking for, he works very hard with other dealers finding the right... car for you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 14, 2016

    SHOPPED FOR A NICE USED CAR FOR OUR DAUGHTER. CAME UPON THIS GREAT PLACE. THE SALESMAN WAS VERY COURTEOUS AND PERSONABLE. HE PUT TOGETHER A GREAT FINANCING... DEAL WITH AN INTEREST RATE THAT WAS LOWER THEN THE ONE OUR CREDIT UNION QUOTED US.THE VEHICLE WE BOUGHT WAS ABOVE OUR EXPECTATIONS FOR WHAT WE PAID. IF YOU ARE LOOKING FOR A CAR , MAKE SURE TO STOP HERE.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 18, 2016

    All I can say is beware not nice clean used vehicles like they claim please do your homework I learned a horrible lesson dealing with this dealership

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    We went above and beyond trying to help a previously bad buying decision . The end result, financing was not approved. This is not a fair post.

  • 5.0 out of 5
    February 1, 2013

    From the outside, it might look like your typical used car lot (and all that implies). Check your pre-conceived notions at the door. These guys are true... pros. They buy good stuff and price it fairly and they're pleasant to deal with. No high pressure "what will it take to put you in this_____today!" nonsense. They let me take the car overnight and have a pre-purchase inspection done at the shop of my choice (and if fact, they suggested it). The car flew through the inspection with almost nothing noted by a very picky shop. Lyle was great. Buy here with confidence and don't bother with the other clip-on tie wearing clowns. I'd buy from them again in a heartbeat.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 29, 2013

    This was our first experience with Used Car Factory, and though Used Car Factory is certainly not the largest dealership in town, we were pleasantly surprised... with the quality of vehicles for sale, the friendliness of the staff, and the quality customer service we received. We could sense that it was our salesman Lyle's goal to make sure we left happy, and leave happy we did. Used Car Factory proved willing to negotiate and we bought a very nice Volvo XC90 at a very fair price. Based on this experience, we would certainly visit them again.

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 4.0 out of 5
    February 2, 2012

    I drove the car to an independent service station for an inspection before purchasing, and they ended up finding a few relatively minor things to be fixed... before I'd feel comfortable purchasing the car. Used Car Factory was helpful and willing to fix these small things, but the reason I subtracted one star is because they had not fixed them in advance and instead placed the burden on the buyer to find the flaws. I ended up buying the car (summer 2010) and have been driving it since with no problems. Other than the few problem areas on the car found by the independent inspector (subsequently fixed by the dealer with no hassle) this dealer is a 5-star. I paid for the vehicle up front, and the buying process was very simple, no pressure.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    January 24, 2012

    WE HAD BEEN LOOKING FOR AN ALL WHEEL DRIVE SOMETHING. HAD BEEN TO ALL OF THE BIG DEALERS UGH .. FOUND A VOLVO THAT WE COULD NOT BELIEVE THE PRICE, ALSO... GOT A GREAT INTEREST RATE ON A LOAN THEY HELPED US WITH. I WOULD SEND ANY FRIEND OR RELATIVES TO THESE GUY'S. GOOD HONEST SALES APPROACH. JUST A TOP QUALITY SPOT.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    July 8, 2011

    I purchased a car from Lyle and Gary last month, I would advise anyone looking for a nice used car to visit this car lot. My financing was fast and i was... not given the run around. These guys are strait shooters not the normal car guys you run into at the big lots.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?