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Toyota of Des Moines

4.9 out of 5 4.9
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Toyota of Des Moines Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2018

Mission Statement Toyota of Des Moines

...



It is our pledge to treat each and every customer as we would our own family. We will offer powerful pricing in Sales, Parts and Service each and every day. We know we cannot buy loyalty. We are committed to do the right thing. In the end our actions will prove our Excellence to you.

"The only deal we can't take is the one we don't see"

Service

Oil, Filter Change

$39.95 and up*

Tire Rotation

$21.95 and up*

Fluid Top-Off

Complimentary

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
2809 lifetime reviews. Includes reviews of Toyota of Des Moines from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 31, 2020

    Made the process quick and easy not pushy. Happy to answer any questions I had and nice working with them. My first Toyota and long as it holds up might... be a Toyota guy for good

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Henigan

    Internet Sales Manager (ISM)

    (4.9) 377 reviews

    Brandon McClatchey

    Business Manager

    (5.0) 12 reviews

  • 5.0 out of 5
    July 29, 2020

    JR made it simple and went out of his way to get me answers to all my questions, even when it was "after hours". I appreciate all the help from everyone!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-star rating and shout out for JR! We're happy to hear that JR assisted you, even after hours. We look forward to working with you ...again.


    Worked with:
    Brenna Bjorland

    Business Manager

    (4.9) 114 reviews

    JR Hickenbottom

    Internet Sales Manager

    (4.9) 34 reviews

  • 5.0 out of 5
    July 24, 2020

    I have a 2011 Highlander with 200K miles. Needed new rotors and rear brakes. Its great to know Toyota of Des Moines has the best parts and service for... my vehicle. I bought it new from them and they have maintained it well. Thanks Justin

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience at Toyota of Des Moines! We're glad to hear Justin provided you what you needed for your 2011 Highlander. We loo...k forward to working with you again.


    Worked with:
    Justin Madison

    (5.0) 87 reviews

  • 5.0 out of 5
    July 23, 2020

    Andy was awesome from start to finish. The process was very quick and easy and I got an incredible deal over all. They were very accommodating and Marcy... in finance even made that experience fun. I've used the service department for the past few years and they are also very good. No need to go anywhere else for your Toyota.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words, Jeremiah! Hearing about your experiences with both our Sales and Service teams makes us very proud. We look forward to ...working with you again next time! Take care!


    Worked with:
    Marcy Davis

    Business Manager

    (4.9) 73 reviews

    Andrew Whiting

    Internet Sales Manager

    (5.0) 20 reviews

  • 5.0 out of 5
    July 23, 2020

    Steve Henigan was great to work with. He was communicative and helped me purchase a Toyota RAV4 Hybrid XSE. He helped make sure the paperwork was taken... care of and was flexible when it came to pickup. The only challenge I had was that masks were not mandatory which I was very disappointed in.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for the review, Ian! We are so glad to hear that your car shopping experience was so pleasant and successful. We also appreciate your feedba...ck about our health and safety measures at the dealership. The well-being and comfort of our customers is of great importance to us, especially in the current day, and we will continue to take measures to protect them. We hope you enjoy your new RAV4 Hybrid, and please let us know if there is anything else you might need!


    Worked with:
    Steve Henigan

    Internet Sales Manager (ISM)

    (4.9) 377 reviews

  • 5.0 out of 5
    July 22, 2020

    Excellent service. No pressure to buy but happy we did. The only thing that was confusing was the text messages we were receiving. We were to meet our... rep but when we arrived for our appt. he wasn't even there. Kind of confusing at first for everyone but quickly handled.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us such a great review! We're glad it was a low pressure, helpful environment for you and that you got it figured out quickly! P...lease let us know if there's anything else we can do to help in the future!


    Worked with:
    Cass Cupp

    (5.0) 69 reviews

    Ryan McClanahan

    Finance Manager

    (4.9) 78 reviews

    Hugh Sheppard

    Sales and Leasing Consultant

    NOT RATED

    Debbie Marnin

    Customer Care Manager

    NOT RATED

  • 5.0 out of 5
    July 22, 2020

    Fast service, everyone was very friendly, courteous, very efficient. All my questions were answered in easy to understand manner. My service advisor was... very professional and fulfilled my requests.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us such a great review! We're glad it was fast, friendly service working with our team, and that they were able to answer all yo...ur questions. If there's anything else we can help with, please let us know!

  • 5.0 out of 5
    July 20, 2020

    It always pleasure to work with Mike Lebeda. It is easy to schedule an appointment, especially in case of emergency. He always provide good suggestions... about the scope of work.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review, Alex! Mike is a great asset to our team and is always more than happy to help, we are glad to hear you are always s...atisfied with your experience working with him. We appreciate your business and look forward to working with you again in the future!


    Worked with:
    Mike Lebeda

    (4.9) 68 reviews

  • 5.0 out of 5
    July 18, 2020

    I've never done business with a dealer that handled the purchase transaction so quickly. Our time in the dealership was less than 45 minutes, as all the... busywork was done in advance.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to hear you had such a great car buying experience. Please let us know if you need anything else. Congrats on the new car, we look forwar...d to working with you again in the future!


    Worked with:
    Steve Henigan

    Internet Sales Manager (ISM)

    (4.9) 377 reviews

    Brenna Bjorland

    Business Manager

    (4.9) 114 reviews

  • 5.0 out of 5
    July 18, 2020

    We worked with Steve Henigan in Internet Sales in purchasing our new Toyota 4Runner, completing the purchase in-person in the sales office on the showroom... floor. Steve is very courteous, respectful, knowledgeable, has extensive expertise. He made the experience easy and enjoyable. This was our best experience by far in the purchase of our 5th Toyota vehicle over the years. We would highly recommend Steve and the Toyota of Des Moines dealership to anyone.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the fantastic review! We are thrilled that you had such a great experience with Spencer, Steve, and the full Toyota of Des Moines team. ...Please, do not hesitate to let us know if you need anything else. We look forward to working with you again soon!


    Worked with:
    Steve Henigan

    Internet Sales Manager (ISM)

    (4.9) 377 reviews

    Spencer Stover

    Delivery Coordinator

    (5.0) 46 reviews

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