Reviews

Average Ratings

4.5
39 lifetime reviews.
  • Backup Camera Replacement

    Treated well and fast service while I waited in the waiting room.

    Dealer Response

    We really appreciate your feedback! We hope to be of service to you again! Take care!


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    Treated well and fast service while I waited in the waiting room.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We really appreciate your feedback! We hope to be of service to you again! Take care!


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  • Our go to dealer

    We were told our truck would be washed but it wasn't. Otherwise service was good.


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    We were told our truck would be washed but it wasn't. Otherwise service was good.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Friendly, efficient, honest...

    I am 73 years old and a widow. I bought my first car at Stivers after my husbands died from cancer. I live just down the street and it is very con...


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    I am 73 years old and a widow. I bought my first car at Stivers after my husbands died from cancer. I live just down the street and it is very convenient for me. I love that convenience but what I love even more is that I feel so comfortable bringing my car there. I know nothing about a car and I have said to them....I think I need ____ and they check things out and say "You are not needing that right now" They are HONEST with me and I as an older person love that I can trust their judgment for me and my car. I always go in and visit with the salesman when I am getting my car worked on. I mentioned that Matt wasn't in and was told he was attending the Golf Classic that was in town. I mentioned how much my brother and his wife enjoy golf and Kyle gave me two VIP passes for them to go that day to the tournament, and they loved it. I in turn took over Chocolate Chip Cookies. I love the relationship I have with the people that work at my Stivers. The other day I stopped because my Navigation wasn't working and it said something about a card....one of the guys came right out and check and the card had popped out he showed what to do if that happens again. Service with a smile and so much more. I wouldn't shop anywhere else....

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great flexibility

    The Quick Lane identified a problem with my vehicle that they were not prepared to handle in a timely fashion, so they referred me to the Service ...


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    The Quick Lane identified a problem with my vehicle that they were not prepared to handle in a timely fashion, so they referred me to the Service Department, who was able to address the issue that even and get my vehicle back to me the next day. I appreciate the flexibility in getting my vehicles serviced during your late hours. The only reason I didn't give 5 stars, is that my vehicle needs additional work that was not identified.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Friendly and helpful.

    We found the car we wanted at a fair price. Everyone we spoke with treated us well.

    Dealer Response

    Keith, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!


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    We found the car we wanted at a fair price. Everyone we spoke with treated us well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Keith, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!


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  • Arrived skeptical, departed as a new Mustang owner

    I drove out to Stivers Ford to see a new Mustang 5.0 they had listed on Cars for about 3,000 less than anyone else in the vicinity. I'll admit tha...

    Dealer Response

    Thank you for writing this fantastic review and giving our dealership such a high star rating! We understand it is a big decision where you purcha...


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    I drove out to Stivers Ford to see a new Mustang 5.0 they had listed on Cars for about 3,000 less than anyone else in the vicinity. I'll admit that I was initially skeptical--I was half waiting for the "Sorry--the listed price includes a discount for the Underwater Basket Weaving association, of which you are not a member". But that "gotcha" moment never occurred. The salesman, Peter, was friendly and knowledgeable. We dickered congenially over the value of my trade-in, and after a little back and forth, we came to terms. Then when signing the papers, I was completely prepared to reject any form of extra warranty or add-on, the same way I've always done in the past. However, I got the sense that the finance manager was genuinely trying to find me the best possible value for my situation as opposed to simply trying to make an extra buck off me--he really worked hard to find a good deal for me, and I was thoroughly impressed by his professionalism and customer service. Truth be told, I was blown away by the whole Stivers operation: the facility, the inventory, and especially the staff. I'm proud to be the owner of a brand new Mustang, and I'll be proud to do business with Stivers again in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for writing this fantastic review and giving our dealership such a high star rating! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!


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  • 2015 Ford Explorer Sport

    I had asked in the purchase agreement with the price and one free tire rotation that the car be detailed before I drove it off the lot as there wa...

    Dealer Response

    April, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if you have any additiona...


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    I had asked in the purchase agreement with the price and one free tire rotation that the car be detailed before I drove it off the lot as there was food crumbs sitting in the gear shift and sticky residue on the console (this was all that I noticed at the time). In my mind a detail is an in-depth cleaning not a quick wipe down. However, my sales rep Brian, did try his best to clean those two areas I pointed out that needed attention. Thought for the price I paid that was a minor request. I appreciate all those involved in staying late to finish the sale. Other sales rep that we came across along the process were very friendly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    April, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Stivers Ford Lincoln!


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  • Very particular Buyer

    Generally good experience. They resolved the initial issues I had upon arrival to pick up vehicle.

    Dealer Response

    Thanks! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!


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    Generally good experience. They resolved the initial issues I had upon arrival to pick up vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!


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  • Lincoln MKZ

    It was busy, but my car was serviced. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...


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    It was busy, but my car was serviced. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Would not reccomend

    I visited this dealership to buy a used vehicle. Arlynd Edgington was my salesman. Upon our arrival, Arlynd did not introduce himself, shake our h...

    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ste...


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    I visited this dealership to buy a used vehicle. Arlynd Edgington was my salesman. Upon our arrival, Arlynd did not introduce himself, shake our hands or anything. During the process he seemed disinterested and bored. He did not take care of items he and I had discussed on the phone prior to my arrival (scratches he said would be buffed out were not when we arrived). Even after I purchased the vehicle, he did not shake my hand or anything. He is an extremely poor salesman. After having the car for several weeks several problems arose with the vehicle. The warranty that came with the vehicle did not cover any of the costs. I talked with Brian Benson at the dealership about it and he just called it an "unfortunate circumstance". This dealership sold me a "Gold Check Certified" vehicle that ended up needing a multi-thousand dollar repair. I would have thought that a dealership would want to help me have a good experience but this was not the case. Buyer beware is all I can say. I would not recommend anyone put their faith in this company or any sort of "guarantee" they offer; I did and it turned out costing me thousands. Bottom line: Do not do business with a company that is not willing to take responsibility for selling a vehicle with repairs that should have been done.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Stivers Ford Lincoln. Please give us a call at (888) 524-7092 and we will do our best to make this better. We hope to hear from you soon.


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