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Willis Automotive

(2,085 reviews)
Visit Willis Automotive
Sales hours: 9:00am to 5:00pm
Service hours:
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:30pm
Tuesday 8:00am–6:00pm 7:30am–5:30pm
Wednesday 8:00am–6:00pm 7:30am–5:30pm
Thursday 8:00am–6:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (866) 800-7438 (866) 800-7438
Used (866) 776-8977 (866) 776-8977
Service (866) 727-9852 (866) 727-9852

Reviews

(2,085 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great job!

Great job on recent oil change , new wiper blades etc

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Second to None

As important to me the vehicle I'm purchasing is, the service I can expect to receive after the fact is even more so. Willis sets the standard in this department. They remove all the inconveniences that generally come with servicing a vehicle. No other dealer in the Des Moines market comes close.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My XC 60 repairs

Excellent Customer Service. Brian was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent professional service

Willis is the best place to buy a car! You are treated with respect by well trIned professionals who follow up after the sale. The quality and choices of cars is enormous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience!

Not your regular car-buying experience. Friendly, helpful staff all the way around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy you enjoyed working with our staff, Katherine. If there is anything else we can do for you, please give us a call!

Great service, extremely easy and convenient.

The quality of service is exceptional. I have purchased a vehicle from somewhere else and return it shortly after I figured out that the quality of service that I was given at Willis was on matchable. These guys truly want to earn your business and keep it for a lifetime.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Enjoyable experience

We did research on the internet and arrived to purchase a Lexus for the wife. While there I was introduced to a used Lexus LS 600. We left the dealership with two cars that day. Customer service was seamless. We have now purchased 4 cars from Willis and will continue to utilize them in the future..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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lexus 300 recently serviced by Willis

very satisfied with service to Lexus 300.. Laurie was very helpful and professional.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your wonderful comments of your recent experience with us, James. We're pleased to hear that we took such great care of you. Our only hope is that your next visit reflects the same outstanding experience in your star-rating as well. We sincerely appreciate your review and look forward to seeing you again in the future!

Great dealership

Service repair was done in a timely manner. Very professional staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Great service Love my mini Clean garage Great staff Service that works

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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