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Reviews

Average Ratings

4.8
398 lifetime reviews.
  • Vera Cadillac is a great dealer

    Best dealer I have had despite having leased/owned many cars over the years. Great service and outstandingly attentive personnel who put their cus...

    Dealer Response

    Thank you Steven for the kind words. We do strive to be the BEST in sales and most of all service. Enjoy your vehicle and the next time you nare f...


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    Best dealer I have had despite having leased/owned many cars over the years. Great service and outstandingly attentive personnel who put their customers first.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Steven for the kind words. We do strive to be the BEST in sales and most of all service. Enjoy your vehicle and the next time you nare for service, please feel free to ask for me so that I can say hello. Best Regards, Doug DeSloover Internet Sales Manager Vera Cadillac Buick GMC dougd@veramotors.com 305-587-3991


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  • Flawless Service

    This review is to inform you of the impeccable service I received from your Sales Consultant Danilo N. at the Vera Motors in Pembroke Pines, Fl. ...


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    This review is to inform you of the impeccable service I received from your Sales Consultant Danilo N. at the Vera Motors in Pembroke Pines, Fl. I had a appointment on Saturday, April 1, 2017. The consultant I had the appointment with was not there. Needless to say, I was disappointed, while I was deciding what to do - Danilo walked up, introduced himself and asked if he could help. My lease was up - Danilo was professional, truthful, endearing, funny and very patient, he put me at complete ease. I want Manager of the dealership to know the patrons do appreciate first-rate customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • GREAT SERVICE AND STAFF

    Although I had a relatively minor tire issue to have resolved, I felt that I was treated as a valued customer. I was in the area on holiday and...

    Dealer Response

    Hello and thanks for putting your trust in us! And thank you for the 5-star review! Have a great week!


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    Although I had a relatively minor tire issue to have resolved, I felt that I was treated as a valued customer. I was in the area on holiday and checked a couple of other tire places and dealers before going to Vera. Hopefully I will have no problems in the future, but if I need help I know where I will go first. Thank you

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello and thanks for putting your trust in us! And thank you for the 5-star review! Have a great week!


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  • Mister

    Was very expensive, for trade car, they didn't to discuss about price

    Dealer Response

    Hello Andres, thank you for the feedback! Will you please give Yvette Elise a call? Her direct line is 954-517-7951, she'd really like to know mor...


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    Was very expensive, for trade car, they didn't to discuss about price

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Andres, thank you for the feedback! Will you please give Yvette Elise a call? Her direct line is 954-517-7951, she'd really like to know more about your experience. Thank you!


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  • Best Sales Consultant Andre Clarke

    I found Andre Clarke to be extremely patient, helpful and informative.

    Dealer Response

    Thank you so much for the feedback! We appreciate the 5-star review. Have a great weekend!


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    I found Andre Clarke to be extremely patient, helpful and informative.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the feedback! We appreciate the 5-star review. Have a great weekend!


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  • Good Dealership

    I worked with Andre Clarke. He did a real nice job and was very professional. No pressure and very reasonable. The buying experience was very G...

    Dealer Response

    Thanks for the feedback, Tim. We strive to provide excellent service to our customers at Vera Cadillac-Buick-GMC. Wishing you a great day until th...


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    I worked with Andre Clarke. He did a real nice job and was very professional. No pressure and very reasonable. The buying experience was very God and I would certainly use Vea/Andre again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback, Tim. We strive to provide excellent service to our customers at Vera Cadillac-Buick-GMC. Wishing you a great day until the next time we meet!


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  • Very disappointed client

    I decided to write a review because After a week I still feel bitterness in my mouth when I remember my day at the service department and realizin...

    Dealer Response

    Thank you for the feedback on your service visit. Anytime one of our guests receives less than the best service possible, we want to know about it...


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    I decided to write a review because After a week I still feel bitterness in my mouth when I remember my day at the service department and realizing that complains in this place is a waste of time, After having a great experience while buying the car followed by having my first service done done with was done very professionally I had a problem with the car so I went back to the service met by Alex the worst service advisor I ever met he was rude not helpful at all or open to resolve my problem made every thing very complicated and after leaving my car with him over 5 hours though I had an appointment he failed to give me any information about the car so I had to take a trip to the dealership and I decided to talk to his supervisor Richard Gonzales and right away he took he's employees side didn't and made it all look like it was my fault and all I was looking for was some professional customer service which these people truly lack And after I was going around telling people that this a great dealer I have definitely changed my mind about that

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback on your service visit. Anytime one of our guests receives less than the best service possible, we want to know about it. And, we'd like to speak to you directly about your post. Please contact our Service Manager Gustavo Rodriguez at your earliest convenience. His direct line is 954-362-9465. We value your opinion and will work very hard to resolve any issues you may have.


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  • good professional service , fast efficient

    the best service and dealer .the agent Willy masot is very nice and friendly

    Dealer Response

    Thanks so much for the review! And for stopping by - have a great day.


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    the best service and dealer .the agent Willy masot is very nice and friendly

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the review! And for stopping by - have a great day.


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  • our first service date for our new 2016 srx .

    Thanks to Jonathan at the service department. Your the best, Maria and I thank you . Your Welcome, and full explanation of service was very helpf...

    Dealer Response

    That's what we call THE VERA DIFFERENCE! Thanks so much for the review!


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    Thanks to Jonathan at the service department. Your the best, Maria and I thank you . Your Welcome, and full explanation of service was very helpful. You have a pleasing and positive demeanor. We trust Vera Cadillac and the staff for always showing us trust. We look forward to our visiting with your entire each time we service our Cadillac.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's what we call THE VERA DIFFERENCE! Thanks so much for the review!


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  • Actually Enjoyed buying my car!!

    I usually dread buying cars but this time it was a great experience because of Nelson !! I initially did a test drive with Jose Otero who was grea...


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    I usually dread buying cars but this time it was a great experience because of Nelson !! I initially did a test drive with Jose Otero who was great but wasnt available when I came back to finally buy the car. He passed the sale on to Nelson Falua who did a test drive to showcase the power of the car and he was very personable through the whole process. I felt very comfortable the whole time i was there even when it was crunch time with the numbers. I explained to nelson what i was looking to pay monthly and he was able to work it out with me and the finance dept to make sure i got as close to my budget as possible. This experience definitely has me looking forward to one day purchasing a brand new car at this dealership because of the great customer service i received when buying my pre-owned car!! Thanks Vera Cadillac.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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