Mercedes-Benz of West Chester in Ohio

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Reviews

Average Ratings

4.9
392 lifetime reviews. Includes reviews of Mercedes-Benz of West Chester in Ohio from DealerRater.com
  • Best car buying experience ever!!

    We purchased a 2016 S550 from this dealership. The entire team was very professional. We were greeted by the general manager Abel Bogale. He was v...

    Dealer Response

    Hi Alysa! Thank you for sharing your great experience with us here at Mercedes-Benz of West Chester! We try our hardest to give our guest the be...


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    We purchased a 2016 S550 from this dealership. The entire team was very professional. We were greeted by the general manager Abel Bogale. He was very polite and went above and beyond to secure our deal. Micheal Stain the finance manager worked tirelessly to figure out the best way to finance our vehicle. We were very impressed with the professionalism of the team and their commitment to excellence. They did everything in their power to secure our dream car. This is the 3rd Mercedes we have purchased and we will never go to any other Mercedes dealership in the country for our future Mercedes purchases. Abel Bogale is simply amazing! Best General manager ever!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Alysa! Thank you for sharing your great experience with us here at Mercedes-Benz of West Chester! We try our hardest to give our guest the best experience they can possibly receive! Once again thank you very much and don't forget to stop on in or give us a call if you ever have any questions! Enjoy your S550!


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  • The Reason I purchased My Vehicle from Mercedes Benz
    April 7, 2017

    I gave a five star rating because I received five star quality from the Salesperson Ricardo (Rick) Williams that made the process easy to go throu...


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    I gave a five star rating because I received five star quality from the Salesperson Ricardo (Rick) Williams that made the process easy to go through. Purchasing a car can be laborious and challenging when you get the wrong salesperson. Rick was no nonsense, patient and very cooperative with my needs.

    Does recommend this dealer

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  • Rude people, Disrespectful
    March 30, 2017

    Went to the dealership to purchase another MB as I've had multiple over the years. Sales Manager was just rude when it came to quoting my trade, f...


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    Went to the dealership to purchase another MB as I've had multiple over the years. Sales Manager was just rude when it came to quoting my trade, far below the book values. We didn't come to a deal because of this and I ended up at another brand. They should be more respectful, we all know you want to make a profit, but be real - the trade in values are what people should expect to get for a fair deal, offering thousands below isn't acceptable. They waisted my time and it drug out for a couple hours.

    Does not recommend this dealer

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  • Auto pilot did not work date of sale and still does not
    March 28, 2017

    The salesman was great,Financing was great. Reported day of sale, 02-20-17 that the Becker Pilot does not work correctly,still doesn't a month + l...


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    The salesman was great,Financing was great. Reported day of sale, 02-20-17 that the Becker Pilot does not work correctly,still doesn't a month + later. Have been in service several times and problem still exists. It is 86 Mile round trip on my dime and mileage on my vehicle.The vehicle is an excellent product and a pleasure to drive.This vehicle is Certified Pre Owned and believed this problem would be resolved rather quickly,but hasn't been.The offered to buy this car back and give me my old one back.That is not acceptable as I purchased this car to own and not trade back.The only thing that will resolve this is fix the defective part so that it works properly.CPO Vehicles are supposed to be sold after they have been determined to work properly,entirely. I don't want anything more and will not accept anything less. Only fair.

    Does not recommend this dealer
    Came in for service or repair

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  • Service

    Very satisfied with service performance and representative


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    Very satisfied with service performance and representative

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I love my new Mercedes Benz
    March 22, 2017

    The sales experience was virtually stress-free; the staff is knowledgeable and accommodating. Sales rep has contacted me to follow up regarding qu...


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    The sales experience was virtually stress-free; the staff is knowledgeable and accommodating. Sales rep has contacted me to follow up regarding questions about operating technology features. I'm thoroughly enjoying the new vehicle.

    Does recommend this dealer

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  • Great experience
    March 21, 2017

    Will Jones was helpful when he guided me towards Amy Ludlum; who is very accommodating and she is a great person to work with for purchasing a veh...


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    Will Jones was helpful when he guided me towards Amy Ludlum; who is very accommodating and she is a great person to work with for purchasing a vehicle. Kayla Marquardt was awesome at showing me features on the vehicle. I could not have wanted a more patient and understanding sales manager than Belinda Gribble; she is a major asset to this establishment.

    Does recommend this dealer

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  • Repeat Customer
    March 17, 2017

    The three key individuals I have worked with at Mercedes Benz of West Chester are Jason Hackney, Will Jones and Andrew Vonbargen. Each interaction...


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    The three key individuals I have worked with at Mercedes Benz of West Chester are Jason Hackney, Will Jones and Andrew Vonbargen. Each interaction involving these professionals has been excellent. These people know and value each and every customer and I would highly recommend this Dealership to anyone who is seeking to Purchase/Lease a Mercedes Benz.

    Does recommend this dealer

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  • Awesome service @MBWC

    Didn't rate the experience 5* because I'm not sure that's possible. Probably as good as it gets. Anyway, just had my first PM and it couldn't hav...


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    Didn't rate the experience 5* because I'm not sure that's possible. Probably as good as it gets. Anyway, just had my first PM and it couldn't have gone any smoother. Andrew was waiting as I exited the car, went through prepared paperwork and was driving off in my loaner call in about 5minutes. Car was ready & washed on time and I was out as fast or faster than the drop off. Awesome experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 3 AMGs & 6 vehicles of experience
    March 3, 2017

    Will Jones and Jason Hackney at Mercedes Benz of West Chester make it simple to buy a new vehicle. Selection is strong. Final price is easily nego...


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    Will Jones and Jason Hackney at Mercedes Benz of West Chester make it simple to buy a new vehicle. Selection is strong. Final price is easily negotiated. Paperwork is ready at delivery - no surprises. Knowledge of the vehicles and willingness to help program features are always a bonus. It doesn't hurt that they are right down the street from my office making the routine service on my vehicles about as painless as possible. As the owner of a fast-growing business, time is my most valuable asset. Their easy sales process with Jason and Will, pick-ups, drop-offs, loaner cars and Andrew Vonbargen in their service department take convenience to an all new level.

    Does recommend this dealer

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