Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.7
84 lifetime reviews. Includes reviews of Coulter INFINITI from DealerRater.com
  • Special thanks to Scott (service consultant) for h

    Special thanks to Scott (service consultant) for his outstanding cooperation


    Show Full Review

    Special thanks to Scott (service consultant) for his outstanding cooperation

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great service

    The Coulter Infiniti team did an excellent job again in providing quality customer support. Brought the car in for a nail in the tire, and they to...


    Show Full Review

    The Coulter Infiniti team did an excellent job again in providing quality customer support. Brought the car in for a nail in the tire, and they took it in immediately and had the tire repaired in no time, also found another nail in another tire and took care of it at the same time. Scott Schaefer also completed the other scheduled maintenance tasks while he had the car. Very nice loaner and when I picked up my car it was immaculate! Great job!!!!! Thanks for your superb service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Coulter Infiniti is the absolute best!
    April 24, 2017

    I just wrapped up my car buying experience with David James at Coulter Infiniti and although I have never written a review, I felt the need to sit...


    Show Full Review

    I just wrapped up my car buying experience with David James at Coulter Infiniti and although I have never written a review, I felt the need to sit down and write about my experience with him and the Coulter Infiniti team. I had done my research online in the weeks prior to visiting and it was David who politely kept in contact with me. I had contacted a few other dealers in the Valley and had received very pushy responses, or no response at all. I don't live very close to the dealership so David was able to get me all the information that I had asked for before I made the trip to see him. Once at the dealership, David helped my daughter and I look over and test drive the vehicle that I was interested in. He has a great personality, he is not your usual "used car salesman" type of person. He was never pushy and made us both feel very comfortable. When I decided that this could be the vehicle for me, David was able to offer a more than fair value for my trade-in vehicle and worked very hard to make the deal possible for us. I felt great about the purchase that he was able to put together and he then turned us over to Chris Gossling to do the paperwork. Another great meeting, Chris was very helpful and answered every question I had. My daughter and I drove off the lot on our way home to get my husband's final approval on the vehicle and we both felt fantastic. We couldn't wait to get home and tell him all about our experience. David worked extremely hard for us and I sincerely appreciate all of his efforts. I will gladly send my friends to see David and the Coulter team and I will return anytime we are in the market for a vehicle. We have purchased many vehicles in the past and this was by far the best experience I have had with any dealership/purchase. Thank you David, Chris and the entire Coulter team!

    Does recommend this dealer

    Hide Full Review
  • Coulter Infiniti has always been Good
    April 9, 2017

    Coulter Infiniti in Mesa has always completed the work promptly and with fair prices. Their waiting room is great with TV, newspapers and fresh f...

    Coulter INFINITI

    Susan, Thank you for taking the time out of your busy day to leave us a five star review! We truly appreciate the chance to earn your business an...


    Show Full Review

    Coulter Infiniti in Mesa has always completed the work promptly and with fair prices. Their waiting room is great with TV, newspapers and fresh fruit, donuts, bagels, energy bars along with coffee, water, soft drinks. We have been taking our Infiniti there for several years and have bought two Infiniti's from Coulter Infiniti. I highly recommend them.

    Does recommend this dealer
    Came in for service or repair
    Coulter INFINITI

    Susan, Thank you for taking the time out of your busy day to leave us a five star review! We truly appreciate the chance to earn your business and we are so happy to hear that you are highly satisfied with your visits at our store. If there is ever anything we can assist you with in the future, please do not hesitate to call us: (480) 396-1500. Sincerely, Tony Pennacchio Store Manager Coulter INFINITI


    Hide Full Review
  • Used Car Sale

    I saw a car online. I sent inquiry however never got a response. I came to the dealership and the car was sold. Dealer was not helpful to find me ...

    Dealer Response

    Sha, we are sincerely sorry to hear about this negative experience at our dealership. We appreciate you taking the time out of your day to leave u...


    Show Full Review

    I saw a car online. I sent inquiry however never got a response. I came to the dealership and the car was sold. Dealer was not helpful to find me any other car.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sha, we are sincerely sorry to hear about this negative experience at our dealership. We appreciate you taking the time out of your day to leave us feedback as we are always trying to better our customer service process. If you wish to speak further on this matter, please call me: (480) 396-1500. Sincerely, Brian Gibson Sales Manager Coulter INFINITI


    Hide Full Review
  • good service friendly
    March 19, 2017

    I have been at coulter infiniti a few times and always had the best feeling that I have been helped. I will return when required as I am a snowbir...

    Coulter INFINITI

    We are glad to hear that your service was amazing. Thank you for taking the time out of your busy day to leave us a 5-star review and thank you fo...


    Show Full Review

    I have been at coulter infiniti a few times and always had the best feeling that I have been helped. I will return when required as I am a snowbird and spend 4 to 5 months in Arizona.

    Does recommend this dealer
    Came in for service or repair
    Coulter INFINITI

    We are glad to hear that your service was amazing. Thank you for taking the time out of your busy day to leave us a 5-star review and thank you for the chance to earn your business. Please do not hesitate to contact us if there is ever anything else we can assist you with: (480) 396-1500. Dave Woodland Service Manager


    Hide Full Review
  • Coulter Infinity in Mesa Service !!

    Brad was great!! They always service and recommend preventative measures and I leave there with a full car wash. Have had every service there sinc...


    Show Full Review

    Brad was great!! They always service and recommend preventative measures and I leave there with a full car wash. Have had every service there since my purchase in 2015 very reasonable prices!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Beware!

    I recently bought a 2011 Corvette from Coulter Infiniti. Within a week I noticed a gas leak and When I took the car to my friend's shop they had t...


    Show Full Review

    I recently bought a 2011 Corvette from Coulter Infiniti. Within a week I noticed a gas leak and When I took the car to my friend's shop they had to drop the tanks to find the leak as it was not visible. I offered to take the car back to the dealer (they are over 2 hours away) but when they couldn't make up their minds as to what to do, I needed my car so I had my guy fix it to the tune of over $2400. Now the dealer will not accept any responsibility for this matter. They gave me the line about "We're an Infiniti dealer. We wouldn't put a car on the lot if it wasn't 100%". Don't believe it for a minute! I bought it hook, line & sinker and now I'm paying for it.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Wish 0 stars was available,
    August 7, 2016

    Was working with Rick Reames to purchase a vehicle, met with salesman and his manager and worked up paperwork. Called back the NEXT morning to set...


    Show Full Review

    Was working with Rick Reames to purchase a vehicle, met with salesman and his manager and worked up paperwork. Called back the NEXT morning to set appointment to finalize the sale and he had sold the vehicle already. No call, no communication. Unbelievable; complete lack of customer service.

    Does not recommend this dealer

    Hide Full Review
  • service

    Dustin in service was great to work with, timely, returned my call, and took care of what was needing to be serviced in a timely manner. They have...


    Show Full Review

    Dustin in service was great to work with, timely, returned my call, and took care of what was needing to be serviced in a timely manner. They have nice snack bar while waiting to get service or offered me a loaner. I also looked at new cars and was treated nicely by the sales staff including Riok in sales and the GM who was very helpful as well. I hope this infiniti dealership moves to Gilbert Rd right off of 202 freeway in Chandler/Gilbert where they would double their sales and service as the location of this dealership is the only challenge given it's not convenient to the entire south valley where a lot more infiniti's are owned than mesa area... Hopefully they move soon as I would get my car serviced here more frequently if they would.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review