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Reviews

Average Ratings

4.0
Average based on 91 reviews
  • DALTON GRUE BEST SALESMAN EVER!

    Dalton Grue is the most knowledgeable, professional, and courteous sales person I have ever dealt with. If you want to deal with someone that trea...


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    Dalton Grue is the most knowledgeable, professional, and courteous sales person I have ever dealt with. If you want to deal with someone that treats you as a person and not just another sell then he is your guy! I will always buy my vehicles from this gentleman. Thank you.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Good Customer Service

    I enjoy taking my car to this dealership just because of the good customer service experience that I receive form one particular employee, a gentl...


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    I enjoy taking my car to this dealership just because of the good customer service experience that I receive form one particular employee, a gentlemen name Alex Alvarado. He is very respectful, professional and takes care of whatever I need to get done in a very swift manner. I truly appreciate his service!

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Great Experience!

    I don't buy many cars. The thought of buying is unpleasant to me. Lustine employees made the whole process easy. They were very "no pressure", hel...


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    I don't buy many cars. The thought of buying is unpleasant to me. Lustine employees made the whole process easy. They were very "no pressure", helpful, and knowledgeable. Their prices were great as well! I traveled 100 miles to buy here and I don't regret it one bit!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Stay Clear of Lustine and its False sales tactics!

    Unfortunately, my experience with Lustine was a unforgettably horrible one. I was interested in a 2011 Jeep Wrangler Unlimited advertised for $219...


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    Unfortunately, my experience with Lustine was a unforgettably horrible one. I was interested in a 2011 Jeep Wrangler Unlimited advertised for $21900. I called the dealership and spoke with Ammar Alzghailat. He assured me that the car was an automatic and came equipped with power windows. I spoke with him a few additional times over the phone to confirm the vehicles condition seeing as though I was traveling over an hour to make my purchase. Upon arriving at the dealership I was handed off to another sales person who then handed me over to another sales person (very frustrating and I soon understood why multiple hand-offs took place). My mother and I were then taken outside to look at the vehicle. This jeep did not have power windows, was extremely dirty, had bald tires and worst of all the engine was not in working condition. You could imagine my frustration after driving over an hour to see a car that honestly didn't exist. I was then encouraged to look at other vehicles way above my budget throughout the lot. The worst part of this was the utter disrespect of my time and the rude nonchalant attitude of the sales associate I was forced to deal with. Unfortunately the supervisors were no better and after finding out that I had financing with my credit union brushed me off as if I didn't matter. No apology just more sneaky sale tactics thrown my way. I will be sure to avoid Lustine Chrysler Dodge Jeep Ram dealership of Woodbridge, VA and implore you to do the same.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Excellent Customer Service

    I commend Gloria Asare, the Upgrade Manager, who is very professional and customer orientated.. Each of the last two times that I've waited for se...

    Dealer Response

    Hello JT, Thank you for your wonderful review! Gloria does a great job for us and i'll let her know that you mentioned her. Best Regards, Jason...


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    I commend Gloria Asare, the Upgrade Manager, who is very professional and customer orientated.. Each of the last two times that I've waited for service to be done on my Jeep, Gloria has demonstrated a sincere effort to make my wait comfortable and has interceded with the service department to keep me informed of the status of my service. She is truly a gem and adds a unique touch to the customer experience.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello JT, Thank you for your wonderful review! Gloria does a great job for us and i'll let her know that you mentioned her. Best Regards, Jason Dill, General Manager


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  • Amazing Salesperson

    I recently went in to look at some Grand Jeep Cherokee's since my husband hates and constantly complains about my previously owned SUV. I wasn't a...

    Dealer Response

    Hello Pitt Girl, Thank you for your wonderful review! Robert does a great job for us here and i'll let him know that you were very happy working ...


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    I recently went in to look at some Grand Jeep Cherokee's since my husband hates and constantly complains about my previously owned SUV. I wasn't a 100% sure I even wanted a new car. I worked with Robert Jalloh as he was really helpful the week before in helping my husband get a new truck. I went in looking for used SUVs but Robert Jalloh somehow got me into a brand new 2016 Grand Jeep Cherokee. I went in thinking I wanted to see one vehicle which was used and ended up with an amazing car. Robert was very knowledgeable about the vehicle. He helped to find me a vehicle and deal that I couldn't refuse. He will work hard to find the right vehicle and deal for you. Although I don't plan on buying a new car anytime soon, I will definitely tell all my friends and family to check out Robert Jalloh at Lustine.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Pitt Girl, Thank you for your wonderful review! Robert does a great job for us here and i'll let him know that you were very happy working with him. Enjoy you new Jeep Grand Cherokee! Best Regards, Jason Dill, General Manager


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  • Great Service and Value

    Lustine made my car buying experience extremely easy and hassle free for my Jeep Wrangler. I know the old Lustine and during this process I was wa...

    Dealer Response

    Hello Jssszek, Thank you for leaving us a five star rating! Thank you the kind words about Matt, Josh and Jonathan. I'll make sure they get a cop...


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    Lustine made my car buying experience extremely easy and hassle free for my Jeep Wrangler. I know the old Lustine and during this process I was waiting for it to return. Never did and in fact it was a great experience. Here's my story: I used several car buying services for pricing and to make my initial contact with dealers. Matt Lepage, General Sales Manager, is the POC listed and he responded to my emails and calls like I was his only customer. That was impressive. The Jeep configuration I wanted didn't exist so Matt happily agreed to place a factory order and honor the pricing. Other dealers wouldn't so they lost my business. Hard to believe but it took only 15 minutes at Lustine to complete the factory order paperwork. It was supposed to take ~6 weeks to get my Jeep but I picked mine up before 4 weeks. Nothing to do with Lustine but I joined Jeep Garage at Level 4 membership ~$30-40 so I could track the order and get a build sheet. Well worth it! When I arrived to pickup my Jeep it hadn't been fully prepped so Josh Coburn, Sales, jumped in to make that happen. He was very professional and made sure everything was taken care of. After completing the paperwork, Jonathan Ponce De Leon, Customer Relations Director, went through some additional delivery items including an email with how to videos. I can see why Jonathan has his job as he truly wants to take care of the customer. Based on my experience I will be returning for my next vehicle purchase based on the great service and value I got from Matt, Josh and Jonathan. I'm working to talk my wife into a Jeep Grand Cherokee instead of another minivan. LOL.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Jssszek, Thank you for leaving us a five star rating! Thank you the kind words about Matt, Josh and Jonathan. I'll make sure they get a copy of your review. Enjoy your new Jeep Wrangler! Best Regards, Jason Dill, General Manager


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  • Brand new car making noise

    I only had my charger 3 months and it's making noise.I took it in covered by warranty they could not fix it 2 times and it took them 1 week to tel...

    Dealer Response

    Hello Carla, Sometimes car noises can be a bear to find and fix. Have you brought it in to us again? Please do and we will take care of it. Best...


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    I only had my charger 3 months and it's making noise.I took it in covered by warranty they could not fix it 2 times and it took them 1 week to tell me they have no idea .

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Carla, Sometimes car noises can be a bear to find and fix. Have you brought it in to us again? Please do and we will take care of it. Best Regards, Jason Dill, General Manager


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  • Amazing Experience

    I am a first time car buyer and let me just say I had an amazing experience at Lustine Dodge. My salesman Marcel Mosley, was very nice and wanted ...

    Dealer Response

    Ryan, I'd like to thank you for choosing Lustine to purchase your first vehicle and would also like to congratulate you on the purchase! If you sh...


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    I am a first time car buyer and let me just say I had an amazing experience at Lustine Dodge. My salesman Marcel Mosley, was very nice and wanted to make sure the Jeep was exactly what I wanted.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Ryan, I'd like to thank you for choosing Lustine to purchase your first vehicle and would also like to congratulate you on the purchase! If you should need anything else for your Jeep, please give me a call and we can take care of it for you! Best Regards, Jason Dill, General Manager


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  • Highly Recommended

    Highly Recommended! Don't bother with any other dealership! Lustine has a great selection, great prices and great employees! Ask for Marcel, highl...

    Dealer Response

    Nick, I'd like to thank you for trusting Lustine with your car buying experience and I am happy to hear that you were satisfied by all levels of o...


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    Highly Recommended! Don't bother with any other dealership! Lustine has a great selection, great prices and great employees! Ask for Marcel, highly knowledgable and easy to work with!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nick, I'd like to thank you for trusting Lustine with your car buying experience and I am happy to hear that you were satisfied by all levels of our dealership. Next time you need something, give us a call! Best Regards, Jason Dill, General Manager


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