Okemos Auto Collection

New 877-253-2507 Dealer Website
Used 877-813-5567 Email Dealer
Service 888-349-8165

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Reviews

Average Ratings

4.0
Average based on 16 reviews.
  • HAPPY PURCHASES

    We purchases an S CLASS to made this the # 4 purchases from this dealership and all I can say is that we have no complaints with any of our cars o...


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    We purchases an S CLASS to made this the # 4 purchases from this dealership and all I can say is that we have no complaints with any of our cars or customer services, if you are looking for a BMW, MERCEDES BENZ OR A PORCH call this guys you won't regret it,to us they are the best no question ask.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • A satisfied customer, barbara b.

    After calling for a service apptmt., I received a date and time of my choice. When I arrived, Stephanie Tabor greeted me by name ( a nice touch,ha...


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    After calling for a service apptmt., I received a date and time of my choice. When I arrived, Stephanie Tabor greeted me by name ( a nice touch,having never met before) but acknowledging a real appointment that meant something! Stephanie listened to my concerns and answered my questions. Very accommodating . My car was serviced and returned washed and vacuumed. Appreciated the whole experience. Thanks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Not willing to help

    I have been there 3 times, it is difficult for people to help you. I have hunted down 2 sales people, they took my number but never called me. ...

    Dealer Response

    Eric, I'm sorry we haven't been able to help you. I did talk with my salesperson and they have tried to contact you. It would help if you have you...


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    I have been there 3 times, it is difficult for people to help you. I have hunted down 2 sales people, they took my number but never called me. I was looking at a 2012 3 or 5 series 335/535, or a lease on a 2016 CLA. I will try 1 more time to make this work, the only reason why I am going there is because they are the only one in town that sells BMW or Mercedes in the Lansing area. I have worked in the car industry before and my boss would have had our tail if we didn't follow up with customers or make it a priority to send a sales person to attend to an "up" in the parking lot. I will be buying a car in this month and it may not be here if I don't get someone to help. I will update on this review in September, by that time I will have a car from somewhere. I am not employed by ANY dealership any more, now I work in a government position.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Eric, I'm sorry we haven't been able to help you. I did talk with my salesperson and they have tried to contact you. It would help if you have your voice mail set up. Perhaps you could give us your e-mail so we won't keep missing you. Best regards Steve Shaheen General Manager


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  • Great Customer Service!

    Brought in my BMW for service and walked out with a Mercedes! I've been bringing my vehicles to this dealership for years and every time I'm impre...


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    Brought in my BMW for service and walked out with a Mercedes! I've been bringing my vehicles to this dealership for years and every time I'm impressed with the level of service they give. This last time I brought my BMW in for service I decided to inquire what I could get for a trade-in and ended up purchasing a Certified pre-owned Mercedes. They went above and beyond to help me get this car. Thank you to Steve, Tim, Matt, Jake and Gary who made this a great experience!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • avoid buying a car from there

    Worst experience ever, I have to much to say about this place but it is better to keep it short. If you are a good listener please stay away from ...

    Dealer Response

    Dear Ms. Benz, I'm sorry you had a poor experience - we take great pride in our customer service. Please feel free to call me if I can help you in...


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    Worst experience ever, I have to much to say about this place but it is better to keep it short. If you are a good listener please stay away from this place they don't care about you at all.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Ms. Benz, I'm sorry you had a poor experience - we take great pride in our customer service. Please feel free to call me if I can help you in anyway. Thank you, Steve Shaheen GM 517-853-2601 (direct).


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  • great group. service minded.

    I have been a happy customer. They have always treated me with respect and try to help. I've bought 5 autos now from Okemos and looking forward ...


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    I have been a happy customer. They have always treated me with respect and try to help. I've bought 5 autos now from Okemos and looking forward to my next purchase with them. Steve, Jeff, Tim, Kent, Ed and many others have always said hello to me and make me feel at home. The Finace manager is very knowledgeable and helpful not pushy like I've seen from other dealers. You can tell they care about you and want you to make a good decision from which car to choose. I highly recommend meeting and working with this team.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Outstanding Service!!!

    I had my car towed to Okemos Auto after waking up to find it wouldn't start. I do a lot of traveling for work so this was terribly inconvenient. I...


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    I had my car towed to Okemos Auto after waking up to find it wouldn't start. I do a lot of traveling for work so this was terribly inconvenient. I spoke with Stephanie who was understanding of my situation and although they were extremely booked she said they would try and squeeze me in. My service advisor, Ed, was not only knowledgeable but punctual about letting me know what was happening with my BMW. They were able to fix my car the same day! I know that this might not always be the case but the staff was so friendly and knowledgeable that I can honestly say I wouldn't have been upset if I had to wait. Thank you for the great service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • If You're From Out-of-Town, Forget It

    I live approximately an hour from this dealership. I contacted Okemos BMW via email inquiring about a vehicle they had listed through Cars.com. I ...

    Dealer Response

    Unfortunately we did misplace Dr. Beekman's e-mail. When he responded back a few days later, he said he had already purchased another vehicle and ...


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    I live approximately an hour from this dealership. I contacted Okemos BMW via email inquiring about a vehicle they had listed through Cars.com. I promptly received an email from a Tim Tabor advising me that he would be contacting me (shortly) to confirm all specifications and exact options, and that everything can be finalized over the phone. (Sounded like a standard email reply form.) This was on a Saturday. By the following Wednesday, I had no contact from Tim Tabor or the dealership. I then left a voicemail for their General Manager, Steve Shaheen. Although he did not take my call, I explained what happened, how disappointed I was, and that I had found another vehicle at a different dealership so there was no need to call on their vehicle. The right thing would have been to contact me with an explanation or an apology. I never heard from anyone at this dealership. Terrible customer service; they aren't interested in selling anywhere else but their immediate city.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Unfortunately we did misplace Dr. Beekman's e-mail. When he responded back a few days later, he said he had already purchased another vehicle and we no longer needed to contact him. I hope he enjoys his new vehicle. Steve Shaheen GM


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  • Excellent experience!

    Just purchased a Mercedes C350 from Okemos Auto Collection May. From test drive to financing the experience was outstanding. It was a pleasure wor...


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    Just purchased a Mercedes C350 from Okemos Auto Collection May. From test drive to financing the experience was outstanding. It was a pleasure working with Jimmy. He was helpful and knowledgeable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • salesmen/private party buyer

    Called on a used vehicle and were very polite, understanding and efficient. Would higly recommend doing business with this dealer.


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    Called on a used vehicle and were very polite, understanding and efficient. Would higly recommend doing business with this dealer.

    Does recommend this dealer
    Did not make a purchase
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