I-5 Motors is known for always having an inventory of luxury/high-end vehicles which often make most discerning car enthusiasts drool as they enter their... showroom. I purchased my first BMW from I-5 Motors back in 2004, the year after they opened for business. Since then, my family and I have purchased a total of six pre-owned vehicles from I-5 motors, including four BMWs, a Honda, and a Tesla. I am incredibly impressed with their operation. In August of this year, I purchased a pre-owned BMW X5 with the help of Elena Artugue, a member of their sales team. Elena was attentive and took the time to ensure I found the right vehicle for my needs. She was personable, empathetic, a great communicator, and didn’t have an ounce of “high pressure” during the sales process. At the time of sale, Elena scheduled a time to have me return to have the windshield replaced due to a small crack on the driver’s side, as well as replace two proximity sensors which weren’t functioning on the front bumper. All taken care of and paid for by I-5 Motors. The day after the repairs, the “check engine” light came on. My heart sank. It turned out to be camshaft issues, but Luke Wilson, the co-owner, stepped up and took care of the repairs. Immediately after getting my X5 back, the engine light came on twice more, necessitating the replacement of fuel injectors, and worse yet, the catalytic converter. Luke agreed to absorb the cost of having those repaired too. And, when one of the electric rear-hatch shock/spindle drives failed that same week, Luke paid to have them both replaced, when he was clearly not obligated to do so. Color me impressed. I want to thank Luke, Elena, and the sales manager, Danny Ventner, for going far beyond their obligations to ensure I remain a satisfied return-customer. If you are considering a pre-owned vehicle luxury vehicle, I enthusiastically recommend giving I-5 Motors an opportunity to earn your business. I think you will be more than pleased.
RC is the man, he was open , honest and rational! No pressure into buying something I wasn’t ready for! They also have a lot of beautiful cars here!
David our salesperson was friendly and not pushy. Mike in finance made the paperwork quick and painless. We got a great price with no hassles.
The sales representative was wonderful and the selection was good. The price was on the high end for the vehicle. And I assumed they had done a inspection... of the vehicle and confirmed it to be sound before they would sell it. However it was not so. The vehicle I bought for my wife required $2400 in repairs in the first week after I bought it. I told them about it and got a shrug in response. I understand it is as is and it’s my problem but I could have done better for the money.
I was looking to buy a car and definitely have to say the best service I’ve ever had buying a vehicle. R.C. and Danny were able to give me a great... deal on the vehicle and made it hassle free. Contacted on Monday and by Thursday had a great offer and received the car. The only reason it took till Thursday was because it was the only day I could make a 5 hour drive to pick it up. The best part was that the staff was instantly friendly and didn’t judge due to me being a young guy many wouldn’t care about my service if I went to other places I have in the past. I highly recommend I-5 Motors to anyone that wants a used car and wants to receive a great deal and most of all fantastic service. When I am in the market to get a new vehicle I will definitely be returning. Thank you very much!
Dealt with RC here and had the best experience whiel getting my new maserati. The dealers wont give up in you and driving to tacoma was all worth it.
Exceptional and prompt follow up from the owner himself. Exceeded expectations! Great post inquiry follow up from the team. Many thx Still in the market.... Don’t believe I’ll purchase a vehicle any place else.
I was not the easyest buyer to deal with, yet they stayed true to their word through the whole process