Rosenthal Jaguar Land Rover Chantilly

Reviews

Average Ratings

3.3
93 lifetime reviews. Includes reviews of Rosenthal Jaguar Land Rover Chantilly from DealerRater.com
  • Jaglicious

    The sales man(Mr. Chaudry) was really good. Returned my calls, within a timely manner. Answered all my question. Good service with a smile. He wa...

    Dealer Response

    Jaglicious, Love the username! Congratulations on your new Jaguar! It was a pleasure to provide you with excellent service. Feel free to let us kn...


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    The sales man(Mr. Chaudry) was really good. Returned my calls, within a timely manner. Answered all my question. Good service with a smile. He was good, he pick up on that I like Range Rover. Now he got me thinking about buying a new autobiography 2017. I was there to buy a Jaguar XK.( I did get the XK) ......

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jaglicious, Love the username! Congratulations on your new Jaguar! It was a pleasure to provide you with excellent service. Feel free to let us know when you'd like that Autobiography! :) Best, Rosenthal Jaguar Land Rover Chantilly


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  • Exceptional Professional Displayed.
    September 20, 2017

    This is my second Jaguar from Jaguar of Chantilly. Sean was my salesman for the first and also for the second one. Sean always give 100% to ensu...


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    This is my second Jaguar from Jaguar of Chantilly. Sean was my salesman for the first and also for the second one. Sean always give 100% to ensure completion of the sale. He has exceptional communication skills. He is very composed, not easily excited under stress or pressure. Sean can always be depended on to "Get The Job Done". Sean is very focused and performs his duties as a salesman in an exceptional manner. Sean takes pride in his job and always has a positive approach. I highly recommend Jaguar of Chantilly and Sean. Caroline in Services and Mr. Alvira, Finance Manager is exceptional as well. In fact, everyone that I had contact with was very professional and exceptionally nice,. Try this dealership, I know you will love it.

    Does recommend this dealer

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  • JayinVA

    Always great service. Extremely friendly staff. I have serviced both my Jaguar and Land Rovers here.


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    Always great service. Extremely friendly staff. I have serviced both my Jaguar and Land Rovers here.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best car buying experience ever!

    I needed an SUV and saw the new jaguar f pace. Drake and David were absolutely great in working with me getting me at the right price. I can't sa...

    Dealer Response

    Phillip, Congratulations on your new Jaguar FPace! Happy to hear that Drake and David provided you with the great experience you deserved. Best, J...


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    I needed an SUV and saw the new jaguar f pace. Drake and David were absolutely great in working with me getting me at the right price. I can't say enough about the service they provided for me and recommend anyone looking for a new jag or Land Rover to ask for David or Drake. Great team, great overall experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Phillip, Congratulations on your new Jaguar FPace! Happy to hear that Drake and David provided you with the great experience you deserved. Best, Jaguar Land Rover Chantilly


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  • Poor Customer Service with some Unethical Behavior on top!
    January 17, 2017

    Poor Customer Service with some Unethical Behavior on top!...

    Jaguar Land Rover of Chantilly

    RPearson, We do apologize for the frustrations. It was not our intentions but with out of state purchases, items are harder to manage. We hope you...


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    Poor Customer Service with some Unethical Behavior on top!...

    Does not recommend this dealer
    Jaguar Land Rover of Chantilly

    RPearson, We do apologize for the frustrations. It was not our intentions but with out of state purchases, items are harder to manage. We hope you are enjoying your Land Rover. Best, Land Rover Chantilly


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  • A Great hospitality experience! I live in Denver.

    Immediate and prompt hospitality provided after my sales inquiry into the 2016 LR4 Landmark Edition in Waitomo Grey. Richard Grzesiak, a 27 year...

    Dealer Response

    DanFead, Congratulations on your 2016 LR4! Thank you for the recommendations for Richard and our dealership. Enjoy! All the best, Rosenthal Jaguar...


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    Immediate and prompt hospitality provided after my sales inquiry into the 2016 LR4 Landmark Edition in Waitomo Grey. Richard Grzesiak, a 27 year sales professional, emailed and called the same day of my request; answered my questions, arranged possible financing and confirmed availability of the vehicle. (No run-around, no doubts, no questioning of the process). I recommend Richard (and Chantilly) to anyone in the country looking to purchase their next Rover!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    DanFead, Congratulations on your 2016 LR4! Thank you for the recommendations for Richard and our dealership. Enjoy! All the best, Rosenthal Jaguar Land Rover Chantilly


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  • Absolutely ZERO follow-thru

    Not only was I overly generous on my first posting of 2 stars on 10/31/16, I NEVER received any reply back from this absolutely weak, inefficient ...

    Dealer Response

    JanE, We do apologize for this.


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    Not only was I overly generous on my first posting of 2 stars on 10/31/16, I NEVER received any reply back from this absolutely weak, inefficient and rude dealership#!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    JanE, We do apologize for this.


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  • Great Buying Experience

    I recently purchased a pre-owned Jaguar from Sean at Jaguar of Chantilly. My over all experience was very smooth and pleasant the moment Sean gree...

    Dealer Response

    Anthony, Congratulations on your new (to you!) Jaguar XF! We are happy to hear that Sean was able to provide you with the best car buying experien...


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    I recently purchased a pre-owned Jaguar from Sean at Jaguar of Chantilly. My over all experience was very smooth and pleasant the moment Sean greeted me he was knowledgeable and allowed me to make an informed decision. He walked me through the process and stayed late to make sure I know everything about my new jaguar xf. I highly recommend to dealership to anyone who are in the market for a new or pre-owned vehicle and go see Sean. BEST CAR BUYING EVER!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Anthony, Congratulations on your new (to you!) Jaguar XF! We are happy to hear that Sean was able to provide you with the best car buying experience. Enjoy! All the best, Rosenthal Jaguar Land Rover Chantilly


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  • Rude and no follow through!

    I visited this dealership early October to test a used Lexus they had received and held on their lot for 60 days. It was supposedly tested and ve...

    Dealer Response

    JanE, We truly apologize for the miscommunication on our part. We are speaking with Sean about this in hopes that it does not happen in the future...


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    I visited this dealership early October to test a used Lexus they had received and held on their lot for 60 days. It was supposedly tested and verified for over 100 items being in certified working order. Almost immediately I found one feature that did not work, and yet I enjoyed the test drive and the car was nice. I asked several questions which Sean could not answer, and I was told that since it was 7pm on a Friday, there was no Manager around to answer or tell him if they would accept a lower offer on the price. This was disappointing as it was a long ride out there and I was very seriously interested. So I left my name and phone #, but the next day, even after several attempts to contact Sean, I heard nothing. I also e-mailed him with various questions, and made an offer only $1500 below what the car was priced at, now it appears to be less than $1000 off from the price they are asking. Would you believe I still didn't hear from Sean the next day, now 48 hours had passed and no call regarding the questions of original asking, or the offer, or any thank you as most sales folks do, to show their appreciation for your coming in! Finally after much ado, Sean wrote back with what seemed a cold and uninterested cover-letter, and answered a few questions ("No, the car doesn't come with a spare", "No, there is no voice command or wind blocker"), and the gist of my main concern was answered as, "No, we were not able to fix the non-working feature". (memory seats for the driver) In addition he added, "Our sales are final, no return policy". Well that's great, they advertise this car as passing a 100+ point inspection, and right off I find one large issue! Not to mention that he never addressed my offer to buy the car slightly lower than the invoice price. There was never any follow-up, no apologies or statement that perhaps in the near future they could fix the one issue, no option that if they lowered their price at some point, they would love to call me... JUST nothing. Again, there was never any call-back following my visit, to discuss my $$-offer... I was understandably floored and VERY turned of by this dealership in the end. What a poor choice of sales people they have hired!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    JanE, We truly apologize for the miscommunication on our part. We are speaking with Sean about this in hopes that it does not happen in the future. All the best, Rosenthal Jaguar Land Rover Chantilly


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  • Good process

    Quick process no issues sent email regarding vehicle I was interested in Alex called me next morning took for test drive and sold.

    Dealer Response

    Mike, Congratulations on your new car! It was our pleasure to provide a quick and easy process. All the best, Rosenthal Jaguar Land Rover Chantilly


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    Quick process no issues sent email regarding vehicle I was interested in Alex called me next morning took for test drive and sold.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mike, Congratulations on your new car! It was our pleasure to provide a quick and easy process. All the best, Rosenthal Jaguar Land Rover Chantilly


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