Pugi of Downers Grove - VW, Hyundai

4.9
(900 reviews)
Visit Pugi of Downers Grove - VW, Hyundai
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:00pm
Tuesday 9:00am–8:00pm 7:00am–4:00pm
Wednesday 9:00am–8:00pm 7:00am–4:00pm
Thursday 9:00am–8:00pm 7:00am–4:00pm
Friday 9:00am–8:00pm 7:00am–4:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (630) 984-6698 (630) 984-6698
Used (630) 517-5945 (630) 517-5945
Service (877) 243-1686 (877) 243-1686

Inventory

See all 270 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2001.
Dominic Pugliani affectionately called Pugi by family and friends grew up in Chicago's inner city. He joined the Marine Corps at a young age and served our country in Vietnam as a Supply Sergeant. Actually it was probably there that he really grew up; and it was definitely there he learned how to get people what they want. It's this upbringing that makes Pugi a great family man friend and a fantastic person to buy a car from.

Dominic is a man of integrity as is the dealership bearing his name Pugi of Downers Grove. As such you can expect Price Sales and Ownership Integrity and when you can get that it's a beeeeeaauuuutiful thing!
Welcome to Pugi - When You Get the Pugi Price and Save buying a car from Pugi can be a Beautiful Thing!

Service center

Phone number (877) 243-1686

Service hours

Monday
7:00am–4:00pm
Tuesday
7:00am–4:00pm
Wednesday
7:00am–4:00pm
Thursday
7:00am–4:00pm
Friday
7:00am–4:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.9
(900 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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4.0

Satisfied customer

I recently purchased a suv from Pugi Hyundai. Davon was my sales rep, and he was sure to provide good communication in regards to the sales process. I was even able to get a sunroof installed, and Pugi provided a loaner during this time. I walked away with just what I needed. Thx

Dealer response

Thank you for taking a few moments out of your day to write this kind review! We thank you for your time and business. Also don't forget to recommend Pugi to your friends and family!

1.0

Lies and awful communication

This dealer advertises cars that they may never actually sell! They currently have a 2010 Kia Forte listed here on Cars.com. They've had it posted since late July. When I inquired about it, they told me that the car failed to pass an inspection and they would not sell it. I mean, I can appreciate them giving a car an inspection before they sell it, but why on earth did they create the listing BEFORE it passed the inspection, and proceed to leave it up even after telling a customer that they won't sell it?! I've inquired about it again and now they've just started blatantly ghosting me. Intentionally malicious liars, or just dreadfully incompetent? I don't know. Either way, I regret ever having wasted my time with this place!

Dealer response

Anthony, thank you for your feedback. I do apologize for the inconvenience and miscommunication. The inventory gets uploaded to our website as soon as a vehicle touches ground on our lot. We do not know if the vehicle will pass inspections or not until the service department gets to take a look at the vehicle. I know that we tell our guests the vehicle is no longer available if it does not pass inspections, for your safety. We would never want to sell you a bad vehicle. Sometimes there is a lag in our systems / websites when it comes to taking off wholesaled inventory, but I will bring this to the attention of the inventory manager to make sure this vehicle gets taken off our sites. If there is anything I can do to try and resolve this issue, please feel free to give me a call at 630-598-9966. Thanks again.

5.0

Easiest Vehicle Purchase Ever!

Joe, Chris, and Michael at Pugi made an out-of-state used vehicle purchase one of the easiest vehicle purchases ever. Super informative, engaged, friendly, and efficient with the entire process. They will be a go to for our next purchase.

Dealer response

J.C., Thank you for taking a few moments out of your day to write this thoughtful review! We thank you for your time and business. Also don't forget to recommend Pugi to your friends and family!

5.0

Good experience during a tough market

This is the second Certified Pre-Owned VW we’ve purchased from Pugi. Both times it was a great experience. They asked good questions, listened to what we needed and helped us find the right car in our price range. They’ve provided great maintenance service over the years too .

Dealer response

K, Thank you for taking a few moments out of your day to write this thoughtful review! We thank you for your time and business. Also don't forget to recommend Pugi to your friends and family!

5.0

We'll be back! Great place!

Thank you for such great customer service. Rudy was more than helpful and patient with all my questions. We drove over 20 miles to go to this dealership, and would do it again!

Dealer response

Kathie, thank you for the great review! We are thrilled to hear that you had a wonderful experience here at Pugi. We will be sure to pass along the kind words to our departments!! Thank you again for your business and don't forget to tell your friends and family about Pugi in Downers Grove

5.0

Positive Experience in Car Purchase

Bought a Mazda recently. First dealt with Ashley and Ria via email, who were very professional and rapidly responded to my questions and after speaking with the new and used car managers gave me a fair prices for the particular vehicle I selected. Anthony at the dealership was very professional to deal with, gave me personal attention to purchase the car, and also arranged for the dealership to honor all aspects of its promises (Interior and exterior protection package). Alexa of the dealership arranged for a loaner vehicle when this service was done, and handled all details rapidly and professionally. Throughout I had a positive experience and would recommend this dealership.

Dealer response

Ken, thank you for the great review! We are thrilled to hear that you had a wonderful experience here at Pugi. We will be sure to pass along the kind words to our departments!! Thank you again for your business and don't forget to tell your friends and family about Pugi in Downers Grove

5.0

Service

Top notch service department. Will use this dealership in the future. Personnel very knowledgeable. No charge for the reason that I brought in my vehicle

Dealer response

Jerry, thank you for the great review! We are thrilled to hear that you had a wonderful experience here at Pugi. We will be sure to pass along the kind words to our departments!! Thank you again for your business and don't forget to tell your friends and family about Pugi in Downers Grove

5.0

2018 Hyundai Kona

Easy to work with sales team. Gave me an "out the door" OTD price before I came in and looked at the vehicle. Low pressure sales, excellent communications before, during and after the purchase process. Highly recommend this dealership as part of your due diligence process.

Dealer response

Scott, thank you for the great review! We are thrilled to hear that you had a wonderful experience here at Pugi. We will be sure to pass along the kind words to our departments!! Thank you again for your business and don't forget to tell your friends and family about Pugi in Downers Grove

5.0

Quick and friendly service

Thanks Service Advisor Steven Heubel and his team to take care my Elantra for oil change. He is friendly and make me feel welcome. The service done in expected time and also provide suggested work such as replace filter. Thanks Steven and Pugi service team.

Dealer response

Chiu, thank you for the great review! We are thrilled to hear that you had a wonderful experience here at Pugi. We will be sure to pass along the kind words to our departments!! Thank you again for your business and don't forget to tell your friends and family about Pugi in Downers Grove

5.0

service was great as usual. it always is

I have bought maybe 8 to 10 cars from always had good time. I deal with Dave Novak and I send most of my friends and relatives there because I know they will be treated very good

Dealer response

Louis, thank you for the great review! We are thrilled to hear that you had a wonderful experience here at Pugi. We will be sure to pass along the kind words to our departments!! Thank you again for your business and don't forget to tell your friends and family about Pugi in Downers Grove

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