I've brought my 2 VWs into this shop on about 6 occasions over the last year and of those visits 2 times they came back explaining that it was a simple... fix that had no charge to it, and 1 other time when they could have easily done a brake caliper replacement they instead went out of their way to repair the part and get me going again saving me a good deal of money. The mechanics are personable and knowledgeable and patient enough to explain to non-technical customers what is going on. I've been burned multiple times by second rate work at other dealers and by misleading sales teams that want to do it "the right way" (which usually means the more expensive way). There was one repair that they did where John recommended a more expensive option because it would save me money over the long run. I feel like they are looking out for me and my wifes vehicles because they want to have a relationship built on trust. So few business owners do this. John is a welcome change to what I've experienced elsewhere.
Great shop, The service for my Mercedes is as good as I would get at an official Benz dealer and much more affordable. The work was done right the first... time and it was completed when promised. Nice loaners too.
Five years ago I found a Mercedes 300SDL at Star European. I called the dealer and the car was ready for a test drive when I arrived. Owner John Urness... gave me the keys, some instruction on diesels and let me go. I wanted the car but there was an issue with the air conditioning. John's son Steve completely re-wired the entire system at no extra charge from the agreed price. It still blows ice cold! The car currently has over 303,000 miles on it and is still the best car I ever owned. A big part of that is from the excellent service I receive at Star European. I always get a free loaner and spend hundreds less than at any other Mercedes dealer. Little wonder I travel from Elk Grove to Yorkville (82 miles round trip) for service. The Urness family and all their employees are friendly and knowledgeable. The shop is clean and almost brand new. It's been the best experience I have ever had owning a car. I highly recommend Star Mercedes to you.
I was disappointed .I sent an email and expected to be contacted but i received no reply.. I am not sure why but i was seriously interested in the car... i inquired about