New 866-278-5042 Dealer Website
Used 866-511-8065 Email Dealer
Service 866-694-2572

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Reviews

Average Ratings

4.4
Average based on 49 reviews.
  • Worked Hard to Please Us

    We traded in our used Highlander for another used one with all-wheel drive. The salespeople were courteous and efficient. We were also struck by t...

    Dealer Response

    Thank you very much for the kind words and feedback!


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    We traded in our used Highlander for another used one with all-wheel drive. The salespeople were courteous and efficient. We were also struck by the hospitality shown - free sandwiches while we were waiting and a dinner/raffle for customer appreciation. No experience yet with service department, but we expect the best.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for the kind words and feedback!


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  • Worst experience

    This was the worst dealership experience I've ever had. They wouldn't stop bragging about their company and never showed me any cars in my price ...


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    This was the worst dealership experience I've ever had. They wouldn't stop bragging about their company and never showed me any cars in my price range. I was sick when I went there and the new it but kept talking even though I told them from the start that I've been looking at other cars and it was my first day looking so I needed more time to think about it. I only test drove one cat but it took me 2hours to be leave. Then after, they wouldn't stop calling. They started to text me as well. I will never buy from this company ever.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Exceptional Customer Service-Jason Joop

    My 2010 Sienna Minivan's sliding door cable broke. Toyota's the warranty was extended to 2007 model year only. Service Advisor Jason Joop took my ...

    Dealer Response

    Thank you very much for the kind words and feedback! We look forward to seeing you again.


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    My 2010 Sienna Minivan's sliding door cable broke. Toyota's the warranty was extended to 2007 model year only. Service Advisor Jason Joop took my case and reached out to Toyota and didn't give up until Toyota agreed to replace the cable assy free of cost. This is the best experience I ever had at any dealership. This is my preferred dealership for future service , repair or new purchase. Thank You.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you very much for the kind words and feedback! We look forward to seeing you again.


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  • Not professional at all.

    Stay way from this dealership. They caused another problem and they are not professional at all. I got wheel alignment and oil change service last...


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    Stay way from this dealership. They caused another problem and they are not professional at all. I got wheel alignment and oil change service last week from Aimee. At the time of pick-up, I found my automatic driver seat was all the way back and didn't work when I pushed the button to move it to normal position. It was late afternoon, so I brought the car the next day to ask to fix it. But she said she would charge for the inspection in the case it was not the mechanic's fault. She also said I could overuse the automatic seat functions. Definately, I didn't overuse it and I trusted Toyota's quality. Anyway, I don't expect this dealership will say it's their fault. So, I excluded the seat inspection and just asked another service - she said this will take less than an hour. However, after 8 hours when I went back to pick up my car, she said she forgot to do it because she was so busy. She even didn't express any apology. I have bad experience with dealership when I purchased my car. Now I confirmed their service quality is terrible, as is the sales.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Kevin was great!

    I'm a difficult customer who wants what they want right now. Kevin was very helpful, patient, informative, responsive and knowledgeable when I lea...

    Dealer Response

    Thank you very much for the kind words and recommendation, Marla! We are so happy you had such a positive experience with us. We look forward to s...


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    I'm a difficult customer who wants what they want right now. Kevin was very helpful, patient, informative, responsive and knowledgeable when I leased and then bought the same vehicle within a six month period. ¿. He definite put in that extra effort and it was very much appreciated! I highly recommend him and Victory Toyota!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the kind words and recommendation, Marla! We are so happy you had such a positive experience with us. We look forward to seeing you again!


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  • Victory Toyota service

    We have purchased several cars from Victory over the past few years and have been more than satisfied with the process, the staff, the service, an...

    Dealer Response

    Thank you very much for the kind words and feedback, ML and EP! This is exactly how we want our clients to feel when working with us.


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    We have purchased several cars from Victory over the past few years and have been more than satisfied with the process, the staff, the service, and the helpfulness of all involved. Recently we were assisted by Mr. Kevin McCulloch who was attentive, knowledgeable, and followed up with whatever was requested. The entire staff, from service to financial and everything in between, has been a pleasure to work with. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you very much for the kind words and feedback, ML and EP! This is exactly how we want our clients to feel when working with us.


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  • Excellent service Kevin mcculloch

    Super great job in servicing and meeting customer's needs.

    Dealer Response

    Thank you, Js!


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    Super great job in servicing and meeting customer's needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Js!


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  • Very happy

    I will definitely refer everyone I know and tell them to ask for Kevin McCulloch!! Absolutely hands down the best experience I've had buying a car...

    Dealer Response

    Thank you very much for the kind words and feedback, Kiara!


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    I will definitely refer everyone I know and tell them to ask for Kevin McCulloch!! Absolutely hands down the best experience I've had buying a car! Thank you for all your help and my new fabulous ride!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the kind words and feedback, Kiara!


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  • Repeat customer - very satisfied

    I love my Highlander. It drives smooth and is reliable. It fits our active lifestyle. One of the reasons I am a repeat Victory Toyota customer is ...

    Dealer Response

    Thank you for the feedback and loyalty, Bev! It is loyal clients like you that help build such a strong family atmosphere at our dealership.


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    I love my Highlander. It drives smooth and is reliable. It fits our active lifestyle. One of the reasons I am a repeat Victory Toyota customer is because of Steve in the Service department. He goes above and beyond to satisfy clients. Now I have another reason that I love Victory Toyota and that is my Sales person Kevin McCulloch. Kevin is attentive and a delight to work with. His knowledge is superb. Ask for him by name - you won't be disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the feedback and loyalty, Bev! It is loyal clients like you that help build such a strong family atmosphere at our dealership.


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  • great service

    hi i was very pleased with my visit and to have Monica Arnold help me with everything i needed thanks again you were awesome!!!

    Dealer Response

    Thank you very much for the kind words and feedback!


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    hi i was very pleased with my visit and to have Monica Arnold help me with everything i needed thanks again you were awesome!!!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the kind words and feedback!


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