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Jack Daniels Kia

(1,427 reviews)
Visit Jack Daniels Kia
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed

Reviews

(1,427 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service

Great service and i was expecting to get a car I wouldn't like to a car i absolutely love. I canvassed the area and Kia was the only dealership to provide honest assessment

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your feedback. Enjoy your new car!

Awesome Service

Greats guys, great service, clean environment.... hoping to do business with them soon again and will definitely recommend them to my friends and family ... again splendid service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your feedback. Your recommendation is greatly appreciated. All the best!

Urgent Recall Appointment

This dealership has become amazing!!! Vinny took excellent care of me and my car. He was comforting and accommodating. He's the perfect representation of an excellent car company!!! Jen was great too!!! 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. Glad the team took good care of you. Best of luck!

Shocked and Awed

This is the first time in my long life that I have continued to use a dealership for maintenance and repairs on an automobile beyond the first year of my ownership. Until buying my Kia Sorrento in 2008 from Jack Daniels, I had always felt ripped off just because I am a female. Now, I have been a regular customer here where I am always treated with respect and fairly. I have found this to be a solid automobile that has only required reasonable repairs. My KIA is always returned clean and freshly swashed as well. The staff treats me as the valued customer that I am and I highly recommend this facility to buy and maintain anyone's vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

We appreciate your feedback and loyalty to our dealership and service center. Glad you feel comfortable car shopping with us, we pride ourselves on providing a pleasant low stress atmosphere for our customers. All the best!

Easy fast

This is the 5th car from here. Will come back again. Recommend highly pleasant to deal with friendly smooth transaction also a good. experience ....Will go back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review. We appreciate your continued business. Best of luck!

Great Car - Great Dealership!

I have never enjoyed the purchase of a car like this one. Our salesperson was very helpful and informative. He showed my daughter where things were in the car and set up her bluetooth. For the first time I felt like this was a no pressure car purchase. During the purchase I had the luxury of talking to other staff. They were fun and made this a memorable experience. Thanks JackDaniels Kia for the great expience. My daughter loves her Kia Soul!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad your daughter is enjoying her Kia Soul! Thanks for taking the time and leaving us your feedback. All the best!

Highly professional and customer centric

Through several conversations, in person and on the phone, with Brandon Marrera of Jack Daniel's Kia service center in Fair Lawn, he remained steadfast and consistent is providing a high level of customer care. My Kia K900, given the limited number of cars made, has some inherent limitations of parts availability and therefore time constraints in fulfilling all service requirements, combined with my having selected this one Kia and 3 Audi's from Jack Daniels dealerships within the past 22 months, I shared some questions and concerns with the Scope and Cost of the services. Brandon did a superb job in his responses to me and finding equitable solutions. I felt his training program must have been of high quality, but most importantly, his ability to translate that training into real life, being highly professional and motivated to implement customer friendly communications and solutions is a real testament to his character and a solid budding career.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your feedback. Glad Brandon provided you with a pleasant experience. Thank you for choosing Jack Daniels Kia!

Quick friendly service

We had a great experience at Jack Daniels Kia! Our sales rep Brian did everything possible to accommodate us. We wanted to stay within a certain price range and he made sure that we stayed within that range. Even other staff members (like Jimmy) were friendly & courteous - making every minute at Jack Daniels a pleasant experience. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks for sharing this wonderful review. We're extremely grateful for Brian, Jimmy and our entire team at Jack Daniels Kia! Enjoy your new car!

Terrific

I was taken at the time promised. Work was done in a very timely manner. Overall service was excellent .will continue to have my Sportage serviced here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thanks for sharing your feedback. Glad your service experience with us was positive. Best of luck!

Quick and painless

Jack Daniels Kia Service made me an appointment, promised me a time frame for the repair and made it simple to schedule on my lunch hour. Friendly courteous and no pressure. Made going to the dealer enjoyable. I would recommend anytime. I don't even go to the dealer I leased my car through which is Fette. They could never accommodate my hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this wonderful review. Glad our team provided you with a pleasant service experience. All the best!