BMW of Columbia - SC

It's always a pleasure doing business with the service department. Each representative I've encountered have been very professional, customer service oriented, knowledgeable, and provides an experience that pairs well with my ultimate driving machine. I am treated like family not a customer. I've called the customer service department and always greeted with respect and compassion. The personnel at this dealership justify why I am a loyal BMW buyer. Please keep it up and this dealership will flourish beyond words.

Great customer service from beginning to end with Saint. Very detailed and also checked in us.

Today’s visit was awful. I went there to have my battery checked and I was there three hours. I had to ask for service manager to ask a few questions, he was very friendly and listened. But I did not feel very satisfied with the answer he gave me. When I first arrived and said what I was there for I did not get any information on the charges for what I was there for. Throughout my time there I was not updated on what was happening. I texted my service adviser at 2:38pm she never received back to me , finally at 3:41pm I received an automated response about the inspection of my vehicle and where to review the inspection. So, I walked out of there paying $641 for battery replacement. Most importantly after receiving the inspection review I noticed that there were things on the multi-point inspection report that was not right and I was totally not satisfied with the response from the manager.

Your serviceman Charles Baker alway give excellent customer service. Always pleasant and helpful. More than willing to take the time to explain what?s going with my vehicle when I have questions. Always prompt in returning my calls,

Good professional experience, service advisor Demetris was knowledgeable and helpful. Prices were fair and work was done on time

It took a long time for them to look at my car and determine what was wrong with it. They kept my car for over three days and did not offer a rental.

Need service-call Aundrea, she’s the best! Friendly, fast, professional service! I’ve been working with her for years and there is no better service tech than Aundrea!

We have always had an exceptional experience with BMW of Columbia. Not only have they completed the scheduled services timely, they have also been very proactive on other issues such as the recall.

Jody and Jeremy were my contact persons at the dealership and both were very courteous, professional and knowledgeable. They treated me with the utmost respect.

Oil change and recall were completed quickly! I would highly recommend Jeff as a service advisor.