BMW of Columbia - SC

Morgan and Bryce provided awesome service, they ensured my car buying experience was excellent and effortless! Also, they provided a stressless and seamless process on geting me in and out of dealership quickly. If you're interested in a total satisfying car buying experience without any headaches then BMW of Columbia is the place to go!

Good service good service good service good service good service good service good service good service

These guys have no idea what "appointment time" means. Appointment at 230p. Check-in text from tech at 225p. Video of items checked sent at 357p and said technician would speak to us shortly. "Shortly" ended up being another 62 minutes later.

After having several dealers looking for an XlM similar to my needs with little success, Columbia found a car for me but after 4 days they would not release the car. Bryce Arney had been working with me. We had agreed that if this car did not come through, I would just build what I wanted. Bryce tracked the car for me. When it came it he did everything to facilitate the purchase. I am now the owner of a new BMW X1M!

My Tech and his trainee were great. They made me feel welcome and kept me informed. There was no other customers being waited on at the desk. My Tech smiled said hello and told me that I would be waited on when my keys got in by the guy moving my car up. A few minutes later my Tech told me come on over he'd take care of me instead. He introduced his trainee and explained BMW of Columbia process. Now the wait was EXTREMELY LONG... I got to my 9am appointment at 845am, I left at a little after 12. I almost needed lunch! Maybe there is a compensation for the amount of time spent on such a prestigious vehicle. I choose, Columbia not wanting to travel to Charlotte NC, although I could've gotten a rental instead there and felt better shopping or what have you. But I can't thank my Tech enough for his compassion and apologies when I brought up the concern.

I was not happy with my service appointment today. As soon as I drove away from the dealership, my vehicle service check due light came on. I literally just had my car serviced. Not happy!

We scheduled service online. Sebastian called first thing to advise they received and began to inspect our vehicle. He was very courteous and informative. Thank you Sebastian and BMW of Columbia.

Morgan was excellent to work with. She answered all my questions and had several vehicles for me to test drive base in what I wanted in a vehicle.

The service dept has always been really great at takin care of my BMW X3, an I thank them For tha, Mr Charles Baker had also taken very gd care of me wen n the shop, thank yu!!!

It's always a pleasure doing business with the service department. Each representative I've encountered have been very professional, customer service oriented, knowledgeable, and provides an experience that pairs well with my ultimate driving machine. I am treated like family not a customer. I've called the customer service department and always greeted with respect and compassion. The personnel at this dealership justify why I am a loyal BMW buyer. Please keep it up and this dealership will flourish beyond words.