Reviews
I was not happy with my service appointment today.
I was not happy with my service appointment today. As soon as I drove away from the dealership, my vehicle service check due light came on. I literally just had my car serviced. Not happy!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're so sorry to hear about your experience! Please give us a call so we can make this right for you and learn more. We take our customer's satisfaction very seriously and want to ensure your vehicle is functioning properly. Thank you for bringing this to our attention. BMW of Columbia - 803-714-5200
Morgan was excellent to work with.
Morgan was excellent to work with. She answered all my questions and had several vehicles for me to test drive base in what I wanted in a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ellen, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The service dept has always been really great at takin
The service dept has always been really great at takin care of my BMW X3, an I thank them For tha, Mr Charles Baker had also taken very gd care of me wen n the shop, thank yu!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
It's always a pleasure doing business with the service
It's always a pleasure doing business with the service department. Each representative I've encountered have been very professional, customer service oriented, knowledgeable, and provides an experience that pairs well with my ultimate driving machine. I am treated like family not a customer. I've called the customer service department and always greeted with respect and compassion. The personnel at this dealership justify why I am a loyal BMW buyer. Please keep it up and this dealership will flourish beyond words.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great customer service from beginning to end with Saint.
Great customer service from beginning to end with Saint. Very detailed and also checked in us.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Today’s visit was awful.
Today’s visit was awful. I went there to have my battery checked and I was there three hours. I had to ask for service manager to ask a few questions, he was very friendly and listened. But I did not feel very satisfied with the answer he gave me. When I first arrived and said what I was there for I did not get any information on the charges for what I was there for. Throughout my time there I was not updated on what was happening. I texted my service adviser at 2:38pm she never received back to me , finally at 3:41pm I received an automated response about the inspection of my vehicle and where to review the inspection. So, I walked out of there paying $641 for battery replacement. Most importantly after receiving the inspection review I noticed that there were things on the multi-point inspection report that was not right and I was totally not satisfied with the response from the manager.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for your disappointing experience during your recent visit. We're sorry for the long wait times, lack of communication, and unsatisfactory inspection report. Your feedback is valuable, and we'll address these issues with our team, to improve our service. Please reach out if I can help go over the estimates provided and clear anything up. Regards, Edwin Flores Service Manager - BMW of Columbia edwinflores@Group1Auto.com | (803) 691-8633
Your serviceman Charles Baker alway give excellent
Your serviceman Charles Baker alway give excellent customer service. Always pleasant and helpful. More than willing to take the time to explain what?s going with my vehicle when I have questions. Always prompt in returning my calls,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Columbia. If you have any further questions, please don't hesitate to reach out!
Good professional experience, service advisor Demetris
Good professional experience, service advisor Demetris was knowledgeable and helpful. Prices were fair and work was done on time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. If you have any further questions, please give us a call. We're always happy to help!
Need service-call Aundrea, she’s the best!
Need service-call Aundrea, she’s the best! Friendly, fast, professional service! I’ve been working with her for years and there is no better service tech than Aundrea!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeff, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
It took a long time for them to look at my car and
It took a long time for them to look at my car and determine what was wrong with it. They kept my car for over three days and did not offer a rental.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide feedback. We apologize for the delay in diagnosing your car but we strive to provide the highest quality service. We will make sure to address this issue and offer you a rental or loaner next time. Thank you for choosing us. BMW of Columbia - 803-714-5200