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Reviews

Average Ratings

4.1
627 lifetime reviews.
  • 2016 Mustang

    I chose Royal Oak Ford to buy my 2016 Mustang & had a great time! The salesman was helpful, not pushy, finance was patient & considerate. overall ...

    Dealer Response

    Thank you for your kind words! Thanks for the feedback and strong recommendation!


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    I chose Royal Oak Ford to buy my 2016 Mustang & had a great time! The salesman was helpful, not pushy, finance was patient & considerate. overall great experience I am very happy with the whole experience & would highly recommend RO Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! Thanks for the feedback and strong recommendation!


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  • Treated Terrible at Royal Oak Ford

    I urge you not to buy your vehicle from Royal Oak Ford! Our experience was so awful. Less than 6 months after buying a used (80k miles) Ford F-150...

    Dealer Response

    Thank you, Alyssa, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less t...


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    I urge you not to buy your vehicle from Royal Oak Ford! Our experience was so awful. Less than 6 months after buying a used (80k miles) Ford F-150 it needed a new transmission. I understand that these types of things happen - but the way they treated us throughout the entire process was completely unacceptable. They were so rude. From the managers to the mechanics they made us feel like an annoyance, they didn't do what they said they would, it was awful. After doing $5,700 worth of work that was not needed they finally determined it needed a rebuilt trans. When we went to pick the truck up - after they had it for almost one month and didn't offer a loaner car - they reminded us over and over again how lucky we were that they didn't charge us an additional 5K for the rebuilt trans. I could not even believe it. I am only even giving them one star because the salesman was nice enough. If I could give them a zero non everything else in this rating I would.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Alyssa, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Royal Oak Ford. Please give us a call at (248) 548-4100 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.


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  • Their lack of communication Wasted my day and ¿

    lack of communication between internet dept. and sales dept. cost me a day off work, 2 hour drive and a tank of gas.

    Dealer Response

    John, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Royal O...


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    lack of communication between internet dept. and sales dept. cost me a day off work, 2 hour drive and a tank of gas.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Royal Oak Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (248) 548-4100 and we will do our best to make this better. We hope to hear from you soon.


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  • Leasing a Ford Fusion at Royal Oak Ford

    When I entered the Royal Oak Ford Dealership, I was immediately met by Stan, one of the managers. He assigned Sam to walk me through the leasing ...


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    When I entered the Royal Oak Ford Dealership, I was immediately met by Stan, one of the managers. He assigned Sam to walk me through the leasing process. Sam helped me find the perfect Ford Fusion in the right color and price-range. My experience does not end there. I was also introduced to the owner of the dealership. My over-all experience is FIVE STARS. I have already recommended Royal Oak Ford to my friends. I will return to this dealership to lease another car.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Experience!

    Everyone at Royal Oak Ford was extremely professional and friendly. The whole leasing experience was a pleasure! Thank you to John Angello and crew!


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    Everyone at Royal Oak Ford was extremely professional and friendly. The whole leasing experience was a pleasure! Thank you to John Angello and crew!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Cars.com Low Advertised Pricing Scheme

    Don't trust their advertised pricing on Cars.com for a new truck. Pricing is for Ford employees living in Michigan (I was told) and not correct a...

    Dealer Response

    Thank you for taking the time to share your comments with us. At our dealership we pride ourselves in straight forward, no nonsense, and transpare...


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    Don't trust their advertised pricing on Cars.com for a new truck. Pricing is for Ford employees living in Michigan (I was told) and not correct as well for a truck I called about. Actual pricing was about $7,000 higher. I figured maybe it was this one truck I was looking at alone. The next day I received a follow up email from cars.com with approx 8 other trucks priced approx the same way from this dealer. That made me decide to write a review. I think they advertise these low prices to pull people in and then say you can't get that pricing.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    7 people out of 7 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your comments with us. At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. Please contact us at (248) 548-4100 at your convenience so that we can understand how we can make this better. We always look for opportunities to improve so we look forward to your call.


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  • Great help and very informative!

    First time leading a car and Andrew McCracken was a pleasure to work with!


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    First time leading a car and Andrew McCracken was a pleasure to work with!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Lease review

    I can't say enough good things about Royal Oak Ford and their staff especially Jim Stevens. I have leased many cars from Jim and his professionali...


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    I can't say enough good things about Royal Oak Ford and their staff especially Jim Stevens. I have leased many cars from Jim and his professionalism and knowledge of each car is superior. Jim is the reason I keep coming back to lease my cars. He works hard and gets me the best deal he can. The General Manager Mike McKenzie is also a pleasure to work with. Jim and Mike are an asset to Royal Oak Ford. I am always recommending friends and family to go to Royal Oak Ford and to see Jim Stevens for their next car they will not be disappointed Mary Ann Bujan.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Exceptional Service!

    We brought our Ford Edge in for repairs on an electrical issue. Your service department was able to figure out the problem and repair it. But, the...


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    We brought our Ford Edge in for repairs on an electrical issue. Your service department was able to figure out the problem and repair it. But, the thing that was most impressive was that they test drove the car twice. Making sure that our safety was of the utmost importance to them. This is exceptional service. Hats off to Walter and Mike. We would recommend Royal Oak Ford to our friends and family. Thank you for turning our day around!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Great service

    My salesman's willie was amazing. He treated my family and myself as one of his own. He was extremely patience and helpful in my car buying proce...

    Dealer Response

    Thanks so much for your feedback. Thank you for your positive review and recommendation of our dealership!


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    My salesman's willie was amazing. He treated my family and myself as one of his own. He was extremely patience and helpful in my car buying process . A true 5 star salesman.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your feedback. Thank you for your positive review and recommendation of our dealership!


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