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Royal Oak Ford

(2,035 reviews)
Visit Royal Oak Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2021 state dealer award
View 5 awards
2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (877) 210-1478 (877) 210-1478
Used (855) 878-1370 (855) 878-1370
Service (888) 853-7155 (888) 853-7155

Reviews

(2,035 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Royal Oak Ford from DealerRater.

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Very good experience

Devin was very helpful when picking out my escape. I ask for a lot of different quote and he was able to answer me back always in minutes. And I loved that we could just text instead of talking on the phone. Made it easier to chat in the work day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share your experience. We believe that leasing or purchasing a vehicle should be a smooth stress free transaction. It is gratifying to hear that Devin was able to accommodate you in the process. We value your time and your business and look forward to serving you in the future.

Great first time experience.

Devin was awesome from start to finish. He was professional and knowledgable. All the while, quite charming and personalable. I would definitely recommend on my friends and family to Devon Carrier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We encourage all of our staff to provide the highest level of customer care and Devin never fails to deliver. Your recommendation means a lot and we look forward to serving you in the future.

Devin Carrier is the way to go!

Working with Devin was an absolute joy. This was my first time buying a car and I was nervous about dealing with the typical “car salesman.” Devin made the entire process an absolute breeze and I am so thankful for his patience, tips and courtesy. GO TO THIS GUY!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It is our mission to offer our customers an easy, hassle free experience when purchasing or leasing a new vehicle. Devin never fails to deliver. We appreciate your business and look forward to serving you in the future. Enjoy your new Ford and safe travels!

Loving it.

Came into the dealership to look and drove off in my new truck. I could not beat the price.Devin and his team went the extra mile to get it done. I would recommend Devin to anyone looking for a new Ford. You have a friend and customer for life. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive remarks! Your recommendation means a lot to us and inspires us to strive for excellence everyday. Devin is a prime example. We look forward to serving you in the future. Until then, enjoy your new truck!

Focus Fun

Heather made the buying experience very easy. She is very professional and knowledgeable. All of my questions were answered. I am having a lot of fun with my new Focus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing. We are delighted that you had a great buying experience with Heather and our dealership. If you need anything in the future, please don't hesitate to reach out to us. In the meantime, enjoy your new Focus!

Great customer service.

Long story short, went to look at a used truck and walked away with a new truck. No pressure. Heather was awesome. Whole team was awesome, they stayed a little later than closing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great remarks. We are happy to know that Heather and our team provided the awesome customer care that you deserve. Thank you for choosing Royal Oak Ford and enjoy your new Ford Truck!

Love my Edge! Love Devin!

Devin was so helpful in finding the car for me. Devin also took the time to show me the features of the car and setup my phone. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that you had a great experience with Devin and with Royal Oak Ford. Please let us know when we can be of service again. In the meantime safe and happy driving!

Friendly service

We came in at a very busy time, but Ray was very friendly and helpful and kept the process moving along. Would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to give us your feedback. And thank you for choosing Royal Oak Ford. Your recommendation means everything to us. We appreciate your business and look forward to serving you in the future.

Great experience

The guys at Royal Oak Ford were very helpful and did a great job finding me a new car. Mark and Ray were especially helpful and made sure I found exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. It is good to know that Mark and Ray were able to assist you in finding the perfect Escape. Thank you for choosing Royal Oak Ford and we look forward to serving you again in the future.

Ask for Larry Moore at Royal Oak Ford

Larry Moore and Royal oak ford are the best way to go for any car buyer looking for quality service. This is my third vehicle from Larry, and i keep coming back because the service and quality are everything an American expects.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback and your loyal patronage. We are happy to hear that Larry has continued to extend the great customer care that you deserve. We look forward to serving you again. In the meantime, safe and happy driving.