Reviews
Wonderful new car buying experience with trade-in!
Devin was an awesome salesman, he was extremely friendly and very helpful.. Devin said he was new to to saling cars, just starting out less then a year ago. I say what a wonderful job you are doing so far, keep up the good work you are a natural! Thank you Royal Oak Ford you went above and beyond as always!!! You are my one number car dealership!!! Devin you are Awesome very professional and friendly you will go far!! MaryAnn Straight
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! At Royal Oak Ford we encourage all of our staff to extend the best customer service possible and we are happy to hear that Devin has done so. We look forward to your future business, until then safe and happy driving.
Monday
One of my friends recommended devin he did a great job finding what I liked ,he was very patient ,honest which is very rare to find that ,went over everything,great consumer service .i highly recommend royal oak dealership make sure ask for devin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback. Royal Oak Ford is always happy to hear from our valued customers that they received the great customer service that they deserve. Than you for choosing Royal Oak Ford and we look forward to earning your future business. Enjoy your new vehicle!
Last minute purchase of new car
Found a good deal online at this location, two hours from my house. Decided to drive to where the price was right! Completed the purchase within a matter of hours. While driving to the location, they worked with us to prepare the paperwork so we wouldn't have to wait long once we arrived. They talked us into adding on a tire care warranty package that we originally had no intention of including, BUT it has almost paid for itself in the first few weeks when we had an issue with one of the tires. Our rep Heather has been incredibly helpful, and easy to work with. She took plenty of time explaining all the features of the car, and has continued answering questions weeks after the sale. I work in a sales driven market so I understand this world. Heather provided a high level of customer service and treated us like more than just another sale, and this is the reason we would come back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate that you chose Royal Oak Ford for your recent purchase. And we are happy to hear that you feel it was worth the drive! Heather has been a valuable addition to our sales staff. We look forward to earning your business in the future. Enjoy your new vehicle and safe travels!
thanks for all the help.
I had a very good experience at royal oak ford. I will go there again. thanks again for all the help Heather. cya later, steve
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Royal Oak is glad to hear that you had a good experience at our dealership. Heather has been a valuable addition to our sales staff. We look forward to serving you in the future. Until then drive safe and happy!
Excellent sercice
Heather went above and beyond in helping make my experience at royal oak ford as simple as possible. She was always very friendly and easy to contact with any questions. The leasing process was seemless and was able to be completed promptly. Was a great time and will definitely return for future car needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Royal Oak Ford appreciates your feedback and your business! It is good to hear that Heather provided you with the excellent service that you deserve. We look forward to serving your automotive needs in the future. In the meantime please be sure and reach out to us if you have any questions or if we can be of further assistance. Until then, safe and happy driving!
Transit Vans are complicated
Heather was able to find us the perfect transit van which isn’t easy since they have so many variations and even we weren’t exactly sure what features we needed. She was very friendly and made it an enjoyable experience. We have already leased a truck from royal oak ford and will definitely continue to shop there in the future. From friendly dealers to the help in the finance and paperwork department t from don, we got an amazing deal and it really seemed like they were interested in helping us get better rates, warranties and service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We love to hear from our valued customers. At Royal Oak Ford we are proud of the professionalism and knowledge that our sales staff display and Heather is a fine example. We appreciate your business and hope to serve your automotive needs in the future. Enjoy your new vehicle!
Amazing service!
Heather Miller was amazing! She went above and beyond to help me purchase my focus! I would recommend her and Royal Oak ford to everyone!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your recent experience with Royal Oak Ford and with Heather. We are glad to know Heather provided you with the great service that you deserve. We appreciate your business and look forward to serving you in the future. In the meantime, safe and happy driving!
A Quick, convenient, friendly, compassionate & affordable c.
Royal Oak Ford was wonderful to me. I received a very quick response when inquiring online during my vehicle search I was able to drive off with my car choice the day after discussing prices and options for the vehicle that was best for me. All of the staff who helped out went above and beyond what could have been considered reasonable, in order to assist me during my purchase. I am very grateful for the excellent customer service I received from Heather, Jeremy, Don, Dennis & Sydney. I love my Explorer. It has everything I need for a reasonable price. It was very convenient to make my purchase and I was embraced with so much compassion with regard to my personal circumstances that allowed me to have a wonderful experience with Royal Oak Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the feedback and wonderful comments! Royal Oak Ford is always happy to hear that our customers have received great service from our staff. We appreciate your business and we look forward to serving you in the future. Enjoy your new Explorer and again thank you for choosing Royal Oak Ford!
Excellent salesman Devin and Manager Jeremy
Very quick service by Devin. No pressure and I received great service by him and all the other people that waited on me. I told Devin what I wanted and left with exactly that. Glenn
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We are delighted to hear that you received the great service from Devin and Royal Oak staff that you deserve. We appreciate your business and look forward to serving you in the future. In the meantime enjoy your new vehicle and safe travels!
2018 Ford HYB Fuision
Highly recommended working with the dealership, Always answered my question and keep me informed of all the going on's of my new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
