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Park Place Motorcars Fort Worth, a Mercedes-Benz Dealer

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Park Place Motorcars Fort Worth, a Mercedes-Benz Dealer Hours

Sales

Monday

8:30 AM - 7:30 PM

Tuesday

8:30 AM - 7:30 PM

Wednesday

8:30 AM - 7:30 PM

Thursday

8:30 AM - 7:30 PM

Friday

8:30 AM - 7:30 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2005

What does it take to earn the title "Experts in Excellence"? It takes a 20+ year tradition of award-winning sales and se

...

rvice; a commitment to the highest quality standards. Also, it takes going above and beyond all competitors by focusing, each and every day, on the hundreds of details that add up to an unparalleled ownership experience. 2014 Mercedes-Benz "Best of the Best" award winner.

""Excellence is hundreds of small things done right.""

Reviews

4.8 out of 5 4.8
984 lifetime reviews. Includes reviews of Park Place Motorcars Fort Worth, a Mercedes-Benz Dealer from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 3, 2019

    Beaux Benson and his team has wonderful character! He is very knowledgeable, kind, and provides great customer service!!! He listens to your concerns and... has expertise on any Mercedes/vehicle you would like to purchase. If you are on the market for a car, please ask for Beaux Benson when you arrive at at Park Place Fort Worth.!! Also, Walter Reed is a great sales director that has fantastic people skills. Janet A.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Walter Reed

    New Car Sales Director

    (4.7) 61 reviews

    Beaux Benson

    Sales Experience Manager

    NOT RATED

    Rudy Ibarra

    Sales Experience Associate

    NOT RATED

  • 5.0 out of 5
    October 3, 2019

    Very friendly atmosphere, Beaux was patient passionate and showed much concern to my husband and I on the purchase of my dream car. Great customer satisfaction!

    Not Applicable
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Beaux Benson

    Sales Experience Manager

    NOT RATED

  • December 17, 2016

    Recently bought a fully loaded E class from Park Place. Discussed pricing over the phone drove up from Houston to pick up the car. The vehicle was immaculate,... better than I anticipated, and the buying process was very simple. I was in and out in 45min. The pricing on their cars is fair, and I was well taken care of. Easiest car buying experience I have ever had.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, We are so happy to hear that you trusted Park Place Motorcars Fort Worth to make your vehicle purchase all the way from Houston. We know you ...have more important things to do than spend hours in the dealership, especially when you're from out-of-town, and we're glad that the pick up process was completed in under an hour. Enjoy your car!

  • 5.0 out of 5
    October 3, 2019

    I've been with Mercedes for 5 years. Mr. Ray Charles has helped me with my last 2 vehicles. The only thing that I'm not please with is the car wash...all... they do is throw some water on it and they're done...not good at all. I guess that's why it's free.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ray Charles Andrews

    Pre-Owned Sales Experience Manager

    (5.0) 50 reviews

  • 5.0 out of 5
    September 30, 2019

    My wife and I have bought 14 cars in the last 15 years and this by far was the best customer service we've experienced. Responsive, professional and punctual.... Would definitely buy again from Emmanuel and Park Place Fort Worth!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Emmanuel Bernardon

    Pre-Owned Sales Experience Manager

    (5.0) 96 reviews

    Brandon Barbaro

    Pre-Owned Sales Manager

    (4.6) 40 reviews

    Zane Dickey

    Ecommerce Manager

    NOT RATED

  • 5.0 out of 5
    September 29, 2019

    I was looking for a specific car and it just so happens this dealership had exactly what I was looking for. I live outside the area and the internet team... couldn't have been any easier and more professional to work with. I flew in to look at the car and Emmanuel picked me up at the airport and provided me a comfortable ride and selling experience. The car was ready to look at and clean which definitely helped in my decision making.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Emmanuel Bernardon

    Pre-Owned Sales Experience Manager

    (5.0) 96 reviews

    Corey Bozo

    Business Improvement Manager

    (5.0) 47 reviews

  • 5.0 out of 5
    September 29, 2019

    I meant to write this a few weeks ago, but that doesn't mean the experience was any less meaningful! I began looking at cars back in July, and the GLC300... was at top of my list following too many test drives to count from different manufacturer dealerships. From initial contact, to test drive, to follow up, Craig was attentive to my needs without being pushy in any form or fashion. So I was pretty sure GLC300 from PP Fort Worth was going to be my purchase. However, after much discussion with my husband about it, we determined that a smaller vehicle was better aligned with my needs. Although that smaller vehicle is not a MB, there was no way I was going to NOT commend the customer service, professionalism and experience I had with Craig and PP Fort Worth. Corey was awesome as well. It is obvious that this dealership takes care of anyone who walks through their doors. If I know of anyone looking for a MB, I will definitely share the experience with them. Thank you Craig...thank you Corey. -Cat Schlueter, Azle

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Corey Bozo

    Business Improvement Manager

    (5.0) 47 reviews

    Craig Green

    Sales Experience Manager

    NOT RATED

  • 1.0 out of 5
    September 26, 2019

    I bought a 2016 CPO SLK 300 from Park Place in early June and had the vehicle shipped to Richmond VA. The vehicle was delivered with a cracked headlamp... that the Richmond VA MB Dealer immediately recommended replacing - during the required VA State Inspection. Park Place committed to respond to my concern with paying $500 immediately upon receipt of my CPO vehicle. However, Park Place thereafter refused to contact me. MBUSA’s management likewise refused to respond to my repeated inquiries (including email and Fed Ex correspondence to the MBUSA VP of Customer Service). It is ironic that Park Place communicated how pleased they were with my initial Five Star rating, but then the Used Car Manager failed to show me the courtesy of a response to my inquiry when I was immediately faced with a $500 charge for a new headlamp.

    1.0 out of 5
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    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 26, 2019

    I bought a 2016 CPO SLK 300 from Park Place in early June and had the vehicle shipped to Richmond VA. The vehicle was delivered with a cracked headlamp... that the Richmond VA MB Dealer immediately recommended replacing - during the required VA State Inspection. Park Place committed to respond to my concern with paying $500 immediately upon receipt of my CPO vehicle. However, Park Place thereafter refused to contact me. MBUSA's management likewise refused to respond to my repeated inquiries (including email and Fed Ex correspondence to the MBUSA VP of Customer Service). It is ironic that Park Place communicated how pleased they were with my initial Five Star rating, but then the Used Car Manager failed to show me the courtesy of a response to my inquiry when I was immediately faced with a $500 charge for a new headlamp.

    1.0 out of 5
    Customer Service
    3.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Emmanuel Bernardon

    Pre-Owned Sales Experience Manager

    (5.0) 96 reviews

    Brandon Barbaro

    Pre-Owned Sales Manager

    (4.6) 40 reviews

  • 4.0 out of 5
    September 25, 2019

    To whom it may concern, My experience with Emmanuel Bernardon and Park Place Motorcars Mercedes Benz in Fort Worth was very easy and pleasant. Thank... you

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Emmanuel Bernardon

    Pre-Owned Sales Experience Manager

    (5.0) 96 reviews

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