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Jim Causley Buick GMC

(1,112 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2017 state dealer award
View 5 awards
2017 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (586) 580-8094 (586) 580-8094
Used (586) 580-8561 (586) 580-8561
Service (586) 648-1944 (586) 648-1944

Reviews

(1,112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Causley Buick GMC from DealerRater.

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customer service is amazing.

customer service is amazing. Great people to work with. Fastest and most smoothest dealership to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about Jim Causley Buick - GMC Truck! We sincerely value your business and look forward to your next visit!

Very attentive to the customer’s needs.

Very attentive to the customer’s needs. My service for my Yukon was done quicker than estimated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Jim Causley Buick - GMC Truck and we hope to see you again.

John shell always is a big help and this time I met his

John shell always is a big help and this time I met his son Josh. Very nice young man love Causley is🥰

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Jim Causley Buick - GMC Truck. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

have been going to Moran Chevy for service because they

have been going to Moran Chevy for service because they offer car loaners if your vehicle needs to be kept overnight or longer.thats a big plus because my 97 yr old mother in law lives with us an cant be left alone and i have no one to assist me in returning home {{plus they offer free coffee and donuts in the AM}

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (800) 966-2287 to discuss your concerns, as your satisfaction is of utmost importance to us.

My daughter went for her free oil change (from a purchase

My daughter went for her free oil change (from a purchase of a previous owned 2020 Chevy Trax). It was a first time experience for her having dealership service performed. She stated it was good experience which was a start to having a good day. Thank you J Causley Service Department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Mr Shell my salesman is excellent and I like working with

Mr Shell my salesman is excellent and I like working with him o have been working with him for years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

Fast and friendly service.

Fast and friendly service. Comfortable and clean waiting room. Easy to make appointment for routine maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Very Prompt, No pressure, No hassle.

Very Prompt, No pressure, No hassle. Very inviting. Great customer service. Definitely will be baby

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Service department did not inform customer of GM Service

Service department did not inform customer of GM Service Bulletin covering accelerated tire wear. As a result customer was 17 days pass coverage period. Dealership Service Manager stated that Factory Representative indicated that coverage date is firm and no deviation is permitted. NOT GOOD CUSTOMER SERVICE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (800) 966-2287 to discuss your concerns, as your satisfaction is of utmost importance to us.

Customer service Lies and Disrespect

I am very disappointed in this dealership. After being a return customer, I was disappointed that this dealership was comfortably lying to me about a part that I thought was ordered at my previous oil change (April 26), but was not ordered until I called an inquire and schedule another oil change (November 15). I am beyond angry! The service person on the call - Carol was not helpful and extremely rude and disrespectful. She was quipped when I inquired about the blind side part and did not seem to want to investigate. I asked to speak to someone else, and she put me on hold for more than 5 minutes. I hung up and called back. The other person was more polite, but she said my part was ordered, but apparently, they only ordered it when I made the call. I am now inconvenienced. Knowing that I have to return to have this part installed is disappointing. I delayed my oil change so I would not have to make several trips. Now thanks to the neglect and lack of customer care, I will have to return to get a part for my car that should have been there all along. My car is over 1 year old.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave this review. Your satisfaction is important to us, so we appreciate this feedback. Please feel free to contact our manager so wee can address any remaining issues. We do hope to work with you again in the future.