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Reviews

Average Ratings

4.9
23 lifetime reviews.
  • New 2017 460 SUV

    Very Good,I have buy 5 Lexus from Raleigh, just looking for a 2017 460 SUV

    Dealer Response

    Thank you for continuing to choose Johnson Lexus of Durham, Mary!


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    Very Good,I have buy 5 Lexus from Raleigh, just looking for a 2017 460 SUV

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for continuing to choose Johnson Lexus of Durham, Mary!


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  • JOHNSON LEXUS OF DURHAM

    VERY WELL PREPARED, AND MADE BUYING LESS PAINFUL THAN EVER EXPERIENCED. SALES WERE KNOWLEDGEABLE, PROFESSIONAL AND EFFICIENT. CUSTOMER SERVICE FR...

    Dealer Response

    Thank you for your review, Dale!


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    VERY WELL PREPARED, AND MADE BUYING LESS PAINFUL THAN EVER EXPERIENCED. SALES WERE KNOWLEDGEABLE, PROFESSIONAL AND EFFICIENT. CUSTOMER SERVICE FROM THE TIME I WALKED IN UNTIL I COMPLETED SALE WAS IMPECCABLE. DEALERSHIP WAS NEAT AND CLEAN THROUGHOUT. COULD NOT ASK FOR MORE FROM A DEALERSHIP.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Dale!


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  • Review for Lexus Durham

    The buying experience is very good. Price is also attractive.

    Dealer Response

    Thank you, Vincent!


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    The buying experience is very good. Price is also attractive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Vincent!


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  • Quick response

    Made contact within the first hour however no negotiation or other offers. Thanks

    Dealer Response

    Thank you for your feedback.


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    Made contact within the first hour however no negotiation or other offers. Thanks

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback.


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  • Very professional and respectful.

    All aspects of our buying experience were warmly professional and considerate.

    Dealer Response

    Thank you for your review!


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    All aspects of our buying experience were warmly professional and considerate.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review!


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  • CPO Lexus. Would do business with them anytime.

    They were fabulous to work with. My car was totaled. I had just paid it off in January 2016. Aarrgghh! They had a beautiful CPO Lexus in the m...

    Dealer Response

    We're so happy we could be of help, Terri! Enjoy your Lexus!


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    They were fabulous to work with. My car was totaled. I had just paid it off in January 2016. Aarrgghh! They had a beautiful CPO Lexus in the model I was looking for. We worked out a deal on the phone. They even drove it up to Virginia from North Carolina. Now that is customer service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so happy we could be of help, Terri! Enjoy your Lexus!


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  • Bob's review

    Was helping a co- worker who recently moved to the USA find a car and Lexus -Durham was perfect

    Dealer Response

    Thank you, Bob!


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    Was helping a co- worker who recently moved to the USA find a car and Lexus -Durham was perfect

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Bob!


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  • Excellent! Now a customer for life!

    You can't ask for better service or products. I've owned many brands of luxury cars and not only am I a Lexus customer for life I am a Johnson cus...

    Dealer Response

    We're so pleased we could successfully address this issue for you, Rob! We appreciate your review and your business.


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    You can't ask for better service or products. I've owned many brands of luxury cars and not only am I a Lexus customer for life I am a Johnson customer for life. I had a severe issue with my 2015 GX and after several meetings Johnson agreed to replace it for a nominal fee! Just like that, they stand behind their products! I had originally posted a bad review of this dealership, they took the review and my concerns seriously and made everything more than right! I even bought another Lexus for my mother in law while we were handling the original GX issue bringing to a total of 4 cars I've bought from them in 2 years!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so pleased we could successfully address this issue for you, Rob! We appreciate your review and your business.


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  • JOHNSON..GREAT SERVICE..LEXUS MFG... POOR

    Having purchased my wife's ES330 from Johnson of Durham we began noticing cracks developing in the dash and took the car in for possible repairs p...

    Dealer Response

    Thank you for taking the time to write a review. We appreciate the opportunity to assist you with any of your service needs.


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    Having purchased my wife's ES330 from Johnson of Durham we began noticing cracks developing in the dash and took the car in for possible repairs prior to trading it in for a RX350. Ron Kerr in the service dept. was incredibly attentive to our problem and made every effort to resolve the problem to our satisfaction. Unfortunately, Lexus Corp. would only agree to absorb half of the cost to replace the dash ( $3,000). We happily rate Johnson Lexus with 5 stars, however we are less than pleased with Lexus Corp.. Having researched other Lexus owner experiences with this identical problem we are forced to look at other make/ models for our next vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review. We appreciate the opportunity to assist you with any of your service needs.


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  • Excellent Customer Service

    Excellent service. Very accommodating people. They spent time with us to understand what we need and found the proper lexus for us.

    Dealer Response

    Thanks for your recommendation, Katy!


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    Excellent service. Very accommodating people. They spent time with us to understand what we need and found the proper lexus for us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your recommendation, Katy!


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