Reviews

Average Ratings

4.9
25 lifetime reviews.
  • Quality Service at Johnson Lexus Durham

    The Johnson Lexus Durham exceeded all of our expectations when we recently visited their facility to purchase a used RX 350. Everyone from the in...

    Dealer Response

    We appreciate your review, Jim! Enjoy your RX!


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    The Johnson Lexus Durham exceeded all of our expectations when we recently visited their facility to purchase a used RX 350. Everyone from the initial internet contact, Raphael, to the sales representative, Derrick Rhodes, and the Financial Services Manager, Wes Diederich, were exceptional. They made buying a vehicle a very pleasant experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your review, Jim! Enjoy your RX!


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  • Great Customer Service

    Had an excellent experience purchasing a used vehicle from Johnson Lexus of Durham. Raphael and Greg were very pleasant to work with. Highly recom...

    Dealer Response

    Thank you for your review and your recommendation!


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    Had an excellent experience purchasing a used vehicle from Johnson Lexus of Durham. Raphael and Greg were very pleasant to work with. Highly recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review and your recommendation!


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  • New 2017 460 SUV

    Very Good,I have buy 5 Lexus from Raleigh, just looking for a 2017 460 SUV

    Dealer Response

    Thank you for continuing to choose Johnson Lexus of Durham, Mary!


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    Very Good,I have buy 5 Lexus from Raleigh, just looking for a 2017 460 SUV

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for continuing to choose Johnson Lexus of Durham, Mary!


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  • JOHNSON LEXUS OF DURHAM

    VERY WELL PREPARED, AND MADE BUYING LESS PAINFUL THAN EVER EXPERIENCED. SALES WERE KNOWLEDGEABLE, PROFESSIONAL AND EFFICIENT. CUSTOMER SERVICE FR...

    Dealer Response

    Thank you for your review, Dale!


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    VERY WELL PREPARED, AND MADE BUYING LESS PAINFUL THAN EVER EXPERIENCED. SALES WERE KNOWLEDGEABLE, PROFESSIONAL AND EFFICIENT. CUSTOMER SERVICE FROM THE TIME I WALKED IN UNTIL I COMPLETED SALE WAS IMPECCABLE. DEALERSHIP WAS NEAT AND CLEAN THROUGHOUT. COULD NOT ASK FOR MORE FROM A DEALERSHIP.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review, Dale!


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  • Review for Lexus Durham

    The buying experience is very good. Price is also attractive.

    Dealer Response

    Thank you, Vincent!


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    The buying experience is very good. Price is also attractive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Vincent!


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  • Quick response

    Made contact within the first hour however no negotiation or other offers. Thanks

    Dealer Response

    Thank you for your feedback.


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    Made contact within the first hour however no negotiation or other offers. Thanks

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback.


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  • Very professional and respectful.

    All aspects of our buying experience were warmly professional and considerate.

    Dealer Response

    Thank you for your review!


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    All aspects of our buying experience were warmly professional and considerate.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review!


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  • CPO Lexus. Would do business with them anytime.

    They were fabulous to work with. My car was totaled. I had just paid it off in January 2016. Aarrgghh! They had a beautiful CPO Lexus in the m...

    Dealer Response

    We're so happy we could be of help, Terri! Enjoy your Lexus!


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    They were fabulous to work with. My car was totaled. I had just paid it off in January 2016. Aarrgghh! They had a beautiful CPO Lexus in the model I was looking for. We worked out a deal on the phone. They even drove it up to Virginia from North Carolina. Now that is customer service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're so happy we could be of help, Terri! Enjoy your Lexus!


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  • Bob's review

    Was helping a co- worker who recently moved to the USA find a car and Lexus -Durham was perfect

    Dealer Response

    Thank you, Bob!


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    Was helping a co- worker who recently moved to the USA find a car and Lexus -Durham was perfect

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Bob!


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  • Excellent! Now a customer for life!

    You can't ask for better service or products. I've owned many brands of luxury cars and not only am I a Lexus customer for life I am a Johnson cus...

    Dealer Response

    We're so pleased we could successfully address this issue for you, Rob! We appreciate your review and your business.


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    You can't ask for better service or products. I've owned many brands of luxury cars and not only am I a Lexus customer for life I am a Johnson customer for life. I had a severe issue with my 2015 GX and after several meetings Johnson agreed to replace it for a nominal fee! Just like that, they stand behind their products! I had originally posted a bad review of this dealership, they took the review and my concerns seriously and made everything more than right! I even bought another Lexus for my mother in law while we were handling the original GX issue bringing to a total of 4 cars I've bought from them in 2 years!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're so pleased we could successfully address this issue for you, Rob! We appreciate your review and your business.


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