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Johnson Lexus of Durham

(946 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 240-2259 (888) 240-2259
Used (866) 547-2326 (866) 547-2326
Service (866) 467-9293 (866) 467-9293

Reviews

(946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Durham from DealerRater.

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Ian Edgington

Ian is a great, humorous, patient person. He is NOT a "car salesman." He listens, understands, and works diligently to be helpful. I would buy from him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We will be on the lookout for you to visit so that we may serve you again!

Prompt service and pleasant sales reps

We had a great experience buying a car. No heavy sales pitch, got the car we wanted and it was delivered promptly and paperwork, etc. went well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We aim to deliver a quick and enjoyable car-purchasing experience to all customers! Thank you for appreciating our efforts!

Lease of 2019 NX300H

We leased a 2019 NX300H from Johnson Lexus of Durham in May 2019. Our experience was very positive and I highly recommend Eryk Rippenhagen and the rest of the team at Johnson Lexus of Durham. Their knowledge of the car and their professionalism was top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Top-notch customers like you should always receive top-notch service!

Great experience re: first time purchasing a Lexus

Our experience of purchasing a Lexus for the first time has been great thanks to Mr. Ian Edgington. I am not an easy person to please but I must say Mr. Edgington worked hard to satisfy all my needs and wants in what I was looking for in a Lexus NX!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Welcome to the Johnson Lexus family! Thank you for sharing your experience.

First Class Act

After finding a vehicle online at this dealership and inquiring about it, we decided to drive 330 miles one way to purchase it. We dealt with Tim Carnes and I must say it was not your typical buying experience at a typical dealership. It is a rarity to find this level of honesty and integrity in the industry today. Our decision to drive this distance was based on trust and the other excellent reviews of this dealership, and it paid off. The vehicle was exactly as we were told, the price was very fair and the staff was first class in every way. I would recommend Johnson Lexus to anyone. In our world today it is a pleasure to deal with a dealership you can trust. Thanks, Tim for a pleasurable experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you so much for such a wonderful review! We are honored to have gained your trust from over 300 miles away. Welcome to the Johnson Lexus family!

Stellar Service

I just purchased my 3rd car from Johnson Lexus of Durham. The service is impeccable. Arthur Wright was been super helpful through out the process. They work diligently to match the right car to the right person. Arthur is genuine and knowledgeable...someone you can rely on to do right by his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are passionate about getting each customer into the best car for THEM! Thank you for recognizing this! We appreciate your continued support.

Very courteous and professional

For the last 1.5 weeks I've been visiting dealerships to find the right vehicle for my daughter. Johnson Lexus was the only dealer willing to work within my financial parameters without pressure or haggling. Replies to my inquiries were very timely. The vehicle was detailed and ready upon my arrival along with a thorough review of features. There was one discrepancy about the vehicle based on the internet description, and the dealership owned up to the fact and made good on selling price without hesitation. Dealership accepted my trade-in vehicle offer site unseen without any pressure. This was a major selling point for me. Very pleased with the courteous staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are proud to have been able to provide you with superior service! We hope to have the opportunity to serve your family again in the future!

Justin BOWDEN gets it done

Justin BOWDEN made it happen where many couldn't!!!! go down to Johnson lexsus of Durham ask for justin he is the man to see never in my wildest dreams would i think i could drive a brand new car off the lot ,because i had alot of issues and credit was one but where every one else either said i think i can or i didn't get FINANCED Justin BOWDEN made it happen can't thank him enough JUSTIN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We love stories like yours, Gina! Making it happen and working with what we have to achieve the very best for our customersis is what we tlod lol

Very friendly and helpful

I went to Johnson Lexus of Durham to purchase my matured lease. Ian Edgington was my salesman and was of great assistance; he was not only warm and friendly but he shot me straight and made the process as stress free as possible. I was extremely pleased with the experience and every staff member I worked with was very friendly and helpful. Whether you are looking to purchase a new vehicle or purchase your lease at the end of the contract, Johnson Lexus would the dealership I recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Sarah! We are proud to have a competent team and even prouder to have you as a customer!

Excellent Service, Very Attentive

Ian Edgington was the salesperson for my purchase. He was very efficient and knowledgeable. Frankly, I was on edge about the prospect of car shopping, but Ian made both myself and my husband feel welcomed and comfortable with the process. I came in told him I was doing my own financing, and he immediately gave me the documents I needed to take to my bank. When I returned the next business day, with my check, he processed my purchase expeditiously, saw that my vehicle was properly detailed, set me up with the financing and tech staff, and then I was on my way. This is the kind of service my husband and I appreciate, and will return for, in hopes of getting more of the same.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

This is the top-notch service that we aim for! We are elated to hear that you enjoyed your car-buying experience. Welcome to the Johnson Lexus family!