Reviews

Average Ratings

4.8
582 lifetime reviews. Includes reviews of Lombard Toyota from DealerRater.com
  • Buying experience

    It was an easy and pleasant buying experience. I would definitely recommend Lombard Toyota and especially Louie my Salesman. He was a joy todo bus...

    Dealer Response

    Phyllis, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and recommendation. We are ...


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    It was an easy and pleasant buying experience. I would definitely recommend Lombard Toyota and especially Louie my Salesman. He was a joy todo business with and a fun guy to talk to. He made me comfortable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Phyllis, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and recommendation. We are pleased that your vehicle purchase experience with Louie was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Lombard Toyota Scion Team


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  • Great service all the people are wonderful

    Everyone is nice , very polite and very helpful I was even able to get my car washed inside and out when they did their check up on it!!


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    Everyone is nice , very polite and very helpful I was even able to get my car washed inside and out when they did their check up on it!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent service

    I had made my appointment just a day or two before and was in & out of there in 30 minutes.


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    I had made my appointment just a day or two before and was in & out of there in 30 minutes.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Exceptional Service

    This is the fifth or sixth car that I have purchased or leased from Lombard Toyota. Each and every time I received exceptional service at every s...


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    This is the fifth or sixth car that I have purchased or leased from Lombard Toyota. Each and every time I received exceptional service at every step of the buying process. Truly exceptional!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service Check-up

    Jerry from the Service dept. went out of his way to turn my service from a bad experience to a positive one. Josh originally waited on me for a n...


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    Jerry from the Service dept. went out of his way to turn my service from a bad experience to a positive one. Josh originally waited on me for a normal 65K check-up which have took approx. 1 hr. After 2 hrs with no update, I had to track Josh down to get an update. After another hr. Jerry checked me out - no sight of Josh. Jerry compensated me for my incinvience (3 hr. wait and no communication). Jerry values long standing customers.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • EXTREMELY DISAPPOINTED
    October 30, 2017

    First of all , we are a regular customer to this service center. We went to buy a car on Saturday (10/28/17)morning. Spent about an hour with the ...


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    First of all , we are a regular customer to this service center. We went to buy a car on Saturday (10/28/17)morning. Spent about an hour with the representative to get a basic understanding of the features available in 2017 Sienna XLE models (which everybody does). From the beginning of the conversation the rep was hesitating to respond to any questions we asked and with great difficulty he showed us 4 vans (same model but with different features) and we short listed 2 of which we asked him to explain what is the difference in features from one to another and the Rep goes "I SPENT COUPLE OF HOURS WITH YOU AND SHOWED YOU 4 VANS AND I COULD HAVE ATTENDED OTHER CUSTOMERS IN THIS BUSY HOURS, THE DIFFERENCES ARE FEW.....Well, there were only few customers and few reps were sitting idle!! . 2 of 4 vans which we liked the most we got to see from outside and we didn't even see inside. We politely asked him can you show us this interior of the car and the rep goes again with great hesitation repeating the same statement as earlier. We said that is a part of you job to show us the car, which is why you are being paid and you cannot expect us to pay $48,000/- without even seeing anything. Then the rep pulls a paper, writes in "caps". "I WILL PAY $XX.......... FOR THIS CAR" and said "SIGN IT HERE AND THEN WE WILL TALK ABOUT SHOWING YOU THE CAR!!!! is this way you treat a customer???? I Said I will sign the paper and if i don't like the interior of 2017 XLE AWD limited edition then I am not going to buy.. I signed the paper and after a minute he says I wasted a lot of time today at this busy day and started screaming.. We just walked out and went to another dealer in Elmhurst, they greeted us in a friendly way and made a purchase within an hour. we bought a van with the SAME Features from a "professional representative" . When the reps treating customers like this then what is a point of even visiting this dealership???? Management needs to take a decision on whether is how they would like to do business.

    Does not recommend this dealer

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  • Great service

    The staff was polite, helpful and completed the work in a timely manner. Jeff was especially polite and helpful. Facilities were clean and welco...

    Dealer Response

    Thank you so much for the nice review, Sue! We really appreciate this feedback and we'll be certain to share your compliments with Jeff and the re...


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    The staff was polite, helpful and completed the work in a timely manner. Jeff was especially polite and helpful. Facilities were clean and welcoming.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the nice review, Sue! We really appreciate this feedback and we'll be certain to share your compliments with Jeff and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Regards, The Lombard Toyota Team


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  • Always satisfied

    In and out with all work done. Never need to return because it is done correctly the first time. I value that.

    Dealer Response

    Gwen, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied wi...


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    In and out with all work done. Never need to return because it is done correctly the first time. I value that.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Gwen, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Regards, The Lombard Toyota Team


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  • Great Car Experience!
    October 20, 2017

    Tony was great in helping me find which car I wanted. I knew that I didn't have a large budget since I had just graduated from college, but he hel...


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    Tony was great in helping me find which car I wanted. I knew that I didn't have a large budget since I had just graduated from college, but he helped me stay within what I could afford and was very honest throughout the whole process. He was so great that my sister even came back a few weeks later and purchased her car here. We've also referred a few friends to Tony at Toyota Lombard!! Would 10/10 recommend this dealership to everyone, especially Tony!

    Does recommend this dealer

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  • Great Leasing Experience

    Everyone's really friendly and respectful at the dealership. And the dealership, itself, is very clean, organized, and welcoming. Both Sales & F...

    Dealer Response

    Thank you for leaving this remarkable feedback, Michael. We appreciate your comments and are happy to hear that Gary and Tony were able to meet yo...


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    Everyone's really friendly and respectful at the dealership. And the dealership, itself, is very clean, organized, and welcoming. Both Sales & Finance work hard to get deals done for their customers. I've worked with Gary Kawell in Sales, and Tony Longino in Finance on a couple of vehicles, and they're wonderful to work with - smart, professional, & kind. They explain everything very well & clearly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving this remarkable feedback, Michael. We appreciate your comments and are happy to hear that Gary and Tony were able to meet your needs. At Lombard Toyota, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, The Lombard Toyota Team


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