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Reviews

Average Ratings

3.9
204 lifetime reviews. Includes reviews of Lexus of Merrillville from DealerRater.com
  • Customer Service

    I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable a...


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    I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable and answered all my concerns. He serves his customers with excellence. Completed paperwork with Willie Haddad. Mr. Haddad was professional and personable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Always personal
    May 9, 2017

    When I come in for any services I always get the red carpet treatment, from fresh coffee to comfortable lounging. Service for my car is never a lo...


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    When I come in for any services I always get the red carpet treatment, from fresh coffee to comfortable lounging. Service for my car is never a long wait and they always give me an explanation of the costs. I purchased a 2016 Lexus ES 350 and I feel that I got a good deal. No matter how often I bring my car in for a wash they still make me feel welcomed.

    Does recommend this dealer

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  • Great Customer Service!!!!
    April 29, 2017

    I received the best customer service at Lexus of Merrillville. ...NO pressure sales is the staple of a Lexus buying experience....I love my new Le...


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    I received the best customer service at Lexus of Merrillville. ...NO pressure sales is the staple of a Lexus buying experience....I love my new Lexus IS!!!##

    Does recommend this dealer

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  • Refuse to return Deposit
    February 22, 2017

    Several weeks ago I contacted Lexus of Merrilville and many other Lexus dealers about a possible purchase of a new Lexus LX. The dealership (we wo...


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    Several weeks ago I contacted Lexus of Merrilville and many other Lexus dealers about a possible purchase of a new Lexus LX. The dealership (we worked with Dave Whelen). They offered us a good price, and when I told Dave that I wanted to come out to Merrilville to look at the car the next day, he told me, that a refundable deposit of $500 would hold the car until then. I submitted the deposit vie e-mail to them on a credit card charge. I was contacted by another dealer and was offered the same car at a substantial saving and I bought the car at that dealer. I have so far asked twice for my deposit back and have not received an answer to my return request nor the actual deposit. Actions such as that make people not want to consider that dealer or the brand. Unfortunate but a scam that gives car dealers a bad name.

    Does not recommend this dealer

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  • a bad experience that deters me from wanting to own a Lexus
    January 21, 2017

    a bad experience that deters me from wanting to own a Lexus ...


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    a bad experience that deters me from wanting to own a Lexus ...

    Does not recommend this dealer
    Came in for service or repair

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  • First time car buyer at 53years of age
    December 16, 2016

    Marc Lovejoy is Awesome! I am 53 years old and this was my first time buying a car. He is a man of integrity. He will not allow you to get in over...


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    Marc Lovejoy is Awesome! I am 53 years old and this was my first time buying a car. He is a man of integrity. He will not allow you to get in over your head. Marc will make sure you leave with a vehicle that fits your budget and lifestyle. Marc is forever my salesman and Lexus of Merrillville is my dealership for life! Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! LisaR

    Does recommend this dealer

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  • Very poor customer service
    December 5, 2016

    I received very poor customer service in the pre-owned area of this dealership. The sales person I dealt with told me many false statements about...


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    I received very poor customer service in the pre-owned area of this dealership. The sales person I dealt with told me many false statements about the vehicle I was interested in, was unresponsive to e-mails, and was generally misleading. I would not recommend this dealership for used vehicles. It is not worth your time or money.

    Does not recommend this dealer

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  • No one ever contacted me

    I inquired about a car through Cars.com. I was told they would get back to me. It has been two (2) weeks, and I have heard nothing.


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    I inquired about a car through Cars.com. I was told they would get back to me. It has been two (2) weeks, and I have heard nothing.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • A great experience
    August 11, 2016

    Jessica, the salesperson, was wonderful - very patient and understanding. Took time to explain everything, and repeat herself if necessary. We n...


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    Jessica, the salesperson, was wonderful - very patient and understanding. Took time to explain everything, and repeat herself if necessary. We never felt rushed or pushed in any way. She took care of the minor flaws in the vehicle immediately, so we were able to drive it away that day.

    Does recommend this dealer

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  • Angie Kazee
    July 27, 2016

    Jessica French and Willie Haddad were awesome. Jessica made sure this the best car buying experience! They went above and beyond to meet my car bu...


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    Jessica French and Willie Haddad were awesome. Jessica made sure this the best car buying experience! They went above and beyond to meet my car buying needs! Jessica French did and awesome job. When you go to Lexus of Merriville, ask for Jessica French!

    Does recommend this dealer

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