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Reviews

Average Ratings

4.1
Average based on 30 reviews.
  • Customer Service

    I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable a...


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    I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable and answered all my concerns. He serves his customers with excellence. Completed paperwork with Willie Haddad. Mr. Haddad was professional and personable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No one ever contacted me

    I inquired about a car through Cars.com. I was told they would get back to me. It has been two (2) weeks, and I have heard nothing.


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    I inquired about a car through Cars.com. I was told they would get back to me. It has been two (2) weeks, and I have heard nothing.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • willie and joe sales man/awesome

    Today was a great day I leased a IS 250 Lexus Todd , Willie and Joe are really great the were patient and kind I would Recommened this place hones...


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    Today was a great day I leased a IS 250 Lexus Todd , Willie and Joe are really great the were patient and kind I would Recommened this place honest people .

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • No one ever contacted me.

    No one ever contacted me from the dealership. Terrible system or customer service. One of the two, maybe both.


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    No one ever contacted me from the dealership. Terrible system or customer service. One of the two, maybe both.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Outstanding Dealership

    I have had experiences with other dealerships in northwest Indiana and I have had only positive experiences at Lexus of Merrillville. The sales st...


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    I have had experiences with other dealerships in northwest Indiana and I have had only positive experiences at Lexus of Merrillville. The sales staff went the extra mile to help with the purchase of a RX 350. The service department provides truly "First Class" service and makes every effort to meet my needs. The facilities are exceptional. I would highly recommend buying your next car from Lexus of Merrillville.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Poor Customer Service

    When I arrived at the dealership the salesman I had communicated with by email pawned me off to another salesman. The other salesman then gave me ...


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    When I arrived at the dealership the salesman I had communicated with by email pawned me off to another salesman. The other salesman then gave me the keys to the used car I inquired about and said it was parked in the back row in the back lot. It was raining that day and when I got in the car I could not start it so I then walked back into the dealership and was told by a third salesman that there was a button on the dash to start the vehicle but he made no attempt to get out from behind his desk. I went back to the car, it's still raining, and did not find a button to start the vehicle. At that time a young man who appeared to be from the service department walked by and I asked him to help. He got in the car and couldn't find out how to start it. I then walked back in the showroom and the second salesman walked back out to the car with me and he couldn't start the car!!! He walked back into the showroom and then came back to the car where I was still sitting and said "forget this car, two other salesmen said it's not worth it"!!!! Are you kidding me? After all that time? The salesmen sitting in their office didn't have the courtesy to help in this matter but rather sat in their office eating Xmas candy and carrying on small talk. I will never do business with this dealership and certainly will not recommend them to friends.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Mr Andrew Johnson

    I brought my car here to redeem a goodwill voucher provided by corporate. I made an appointment to have work completed but when I brought my car i...


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    I brought my car here to redeem a goodwill voucher provided by corporate. I made an appointment to have work completed but when I brought my car in I was advised it could not be done as the master technician was not in. So here I am questioning why am I even here? I could have been at home and we could've scheduled this for a time where there would be someone to complete the job. Two days later and we're trying this again, now the service manager Todd who obviously does not know the warranty information dismissively advises me that I cannot redeem my corporate voucher because it has been more than 30 says. The nonchalantly and rather rudely tells me that the $3000 worth of work is no longer going to be covered by the company because I did not redeem my Goodwil in the timeframe needed. After our exchange I contacted at Lexus corporate and got to the bottom of the issue. There is no warranty deadline, and Todd is wrong and his mistake/misunderstanding could have cost me over 3000.00! needless to say I'm not happy. Mistakes are made and misunderstandings happen frequently but the bar I find unacceptable is the demeanor and the attitude that I was given when trying to rectify the problem. Lexus considered a luxury brand it is not one I would imagine wishes to inconvenience and frustrate customers by not making any effort to correct the problem.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Classy personnel, fair, honest and dedicated

    I've dealt with LOM for years buying several cars. Not only is the dealership second to none in customer service at all levels of their organizati...


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    I've dealt with LOM for years buying several cars. Not only is the dealership second to none in customer service at all levels of their organization the people involved go out of their way to make every experience meaningful. This dealership represents the best example of what the car buying process should be like. For me, as long as I purchase a Lexus, this is where it will happen.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New Car shopping

    Our experience was excellent when getting our new Rx350. Ric Cov was extremely helpful and knowledgeable. Our only disappointment is with the manu...


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    Our experience was excellent when getting our new Rx350. Ric Cov was extremely helpful and knowledgeable. Our only disappointment is with the manufacturer's design in the automatic starter. It was a WASTE of money! You have to be at the car to start it which defeats the purpose. We WOULD HIGHLY recommend this dealership, finance staff, and Ric Coven.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Typical used car salesman and dealership

    Safety inspection was a joke, car was knowingly sold needing thousands of dollars of work. Of course the warranty didn't cover the needed repairs....


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    Safety inspection was a joke, car was knowingly sold needing thousands of dollars of work. Of course the warranty didn't cover the needed repairs. Beware of overcharges on title fees. They refused to stand behind the car and was told we got a good enough deal on it. Yeah some deal! Stay away.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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