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Reviews

Average Ratings

3.6
74 lifetime reviews. Includes reviews of Penske Cadillac Buick GMC from DealerRater.com
  • Top Notch!!!

    Very Professional and Courteous people. Comfortable and spacious wait room with all the amenities. Very knowledgeable service technicians who didn...


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    Very Professional and Courteous people. Comfortable and spacious wait room with all the amenities. Very knowledgeable service technicians who didn't try to sell me more than I came in for and even told me what items could wait till the next visit. Trust worthy, honest and reliable,,, They even washed and vacuumed my vehicle after the service was complete and I only got an oil change.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Shopping online

    Great customer services and responds quickly to inquiries.


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    Great customer services and responds quickly to inquiries.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mr Sherm

    The Buying process was easy everything pretty much as advertised and my internet rep was easy to work with did the deal totally in 2-3 hours


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    The Buying process was easy everything pretty much as advertised and my internet rep was easy to work with did the deal totally in 2-3 hours

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • This is how ALL GM's should treat their customers !!!
    November 4, 2016

    Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experien...


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    Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable. We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family. Has a good atmosphere and the vibe feels really good

    Does recommend this dealer

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  • HORRIBLE SERVICE
    September 30, 2016

    Horrible service with the Body Shop & the GM. I HAVE TO OPEN CLAIM WITH GMAC and BAR. The GM of this particular dealership is a very rude and unpr...


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    Horrible service with the Body Shop & the GM. I HAVE TO OPEN CLAIM WITH GMAC and BAR. The GM of this particular dealership is a very rude and unprofessional person, after numerous conversations, complaints about errors on the workmanship of the body shop I was treated horribly and even racial slurs was thrown my way my insurance company still paid $10,000 for work relndered and I was stuck with $2,000 car rental due to the fact my car was in the shop for 61 days and still uncompleted the GM never apologized or did anything about it in a professional manner or concern. The district manager for this location should really be concerned

    Does not recommend this dealer
    Came in for service or repair

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  • Simply the best Cadillac experience!!!
    September 13, 2016

    I wouldn't hesitate to recommend Penske Cadillac for your next new Cadillac! This dealer is on top of things! Their attention to detail is simpl...

    Penske Cadillac Buick GMC Southbay

    Thank you Shawn! Hope you are still loving your new car! Catherine

    Penske Cadillac Buick GMC Southbay

    Thank you SMassoudi for choosing Penske Cadillac dealership. We appreciate the opportunity and the positive feedback on your experience. Enjoy you...


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    I wouldn't hesitate to recommend Penske Cadillac for your next new Cadillac! This dealer is on top of things! Their attention to detail is simply amazing! I dealt with Thomas Woolsey in sales and Cathy Sommerville, the general manager. Thomas configured my 2017 CTS-V order exactly how I wanted and Cathy (an awesome general manager) put my order in the very same day. The vehicle arrived quickly and I was in and out in about an hour with my new car. From the moment my order went in to the moment my vehicle arrived, Thomas was outstanding! He sent me email updates as my order moved through the entire production process and for an automotive enthusiast is a very nice and exciting touch. I would like to publicly thank Thomas and Cathy for an amazing customer experience!

    Does recommend this dealer
    Penske Cadillac Buick GMC Southbay

    Thank you Shawn! Hope you are still loving your new car! Catherine

    Penske Cadillac Buick GMC Southbay

    Thank you SMassoudi for choosing Penske Cadillac dealership. We appreciate the opportunity and the positive feedback on your experience. Enjoy your beautiful car and we look forward to seeing you again!!


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  • Dana Jack is the best!
    September 10, 2016

    Fast and extremely friendly. Dana Jack was very knowledgeable and showed me every feature my Buick LaCrosse Premium II offered. I will definitely ...

    Penske Cadillac Buick GMC Southbay

    Thank you Sakedra! Appreciate the opportunity to assist you! Hope you are still enjoying your new car. Dana

    Penske Cadillac Buick GMC Southbay

    Thank you Sakedra! We are so happy to hear about your great buying experience here at Penske. We appreciate the positive feedback from our guest a...


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    Fast and extremely friendly. Dana Jack was very knowledgeable and showed me every feature my Buick LaCrosse Premium II offered. I will definitely be back for my next car/truck.

    Does recommend this dealer
    Penske Cadillac Buick GMC Southbay

    Thank you Sakedra! Appreciate the opportunity to assist you! Hope you are still enjoying your new car. Dana

    Penske Cadillac Buick GMC Southbay

    Thank you Sakedra! We are so happy to hear about your great buying experience here at Penske. We appreciate the positive feedback from our guest and we look forward to seeing you again when you bring your car back for service. Please stop by our sales department to say hello!


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  • Great overall experience
    September 5, 2016

    Buying or leasing car can be stressful and overwhelming, but Dana Jack made this experience great. We went to look at a car and ended up walking ...

    Penske Cadillac Buick GMC Southbay

    Thank you so much! We are always pleased to hear positive feedback on your experience here at Penske Cadillac Buick GMC Southbay. We look forward ...

    Penske Cadillac Buick GMC Southbay

    Thank you for the feed back. We appreciate your business and look forward to seeing you back for service! Dana


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    Buying or leasing car can be stressful and overwhelming, but Dana Jack made this experience great. We went to look at a car and ended up walking out with a new one... Dana and the entire staff made us comfortable and at no time pressured us into anything. Jesse Espinoza was fast, knowledgeable and helpful in getting our paperwork ready. I would STRONGLY recommend this dealership especially Dana Jack , Sean (floor manager) and Jesse Espinoza if they are looking for a Cadillac, Buick or GMC. Thanks guys!

    Does recommend this dealer
    Penske Cadillac Buick GMC Southbay

    Thank you so much! We are always pleased to hear positive feedback on your experience here at Penske Cadillac Buick GMC Southbay. We look forward to seeing you again with another great experience when you bring your car back for Service. Make sure you stop by to say hello to our Sales department. We appreciate our guest and thank you for the opportunity on your purchase. Congratulations on your new truck!!

    Penske Cadillac Buick GMC Southbay

    Thank you for the feed back. We appreciate your business and look forward to seeing you back for service! Dana


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  • Great Service Friendly Staff
    August 23, 2016

    Hands down best GM in the world made sure I was happy with my purchasing experience very nice lady even gave me a hug I'm so pleased with this dea...


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    Hands down best GM in the world made sure I was happy with my purchasing experience very nice lady even gave me a hug I'm so pleased with this dealer five star service clean comfortable environment gave me a brand new car for a loaner I just love this place and love the staff as well. Keep up the excellent work Cadillac Penske!!!

    Does recommend this dealer

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  • Amazing Service!!!!!!!!!!!!!
    August 15, 2016

    We just purchased a new Platinum Cadilac Escalade at this dealership. Jonathan Beard and Dana Jack made our entire process a wonderful experience...


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    We just purchased a new Platinum Cadilac Escalade at this dealership. Jonathan Beard and Dana Jack made our entire process a wonderful experience. No wasted time, extremely informative, and very to the point. We have purchased many vehicles in the past and none compare to this level of service. I highly recommend anyone looking to purchase/lease a Cadillac, Buick, or GMC to come to the South Bay Penske Cadillac dealership. You will not be disappointed. They even stayed open past closing to make our transaction happen properly !

    Does recommend this dealer

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