I had a particular vehicle that I was searching for (a white 2017 Ford Explorer Sport) and had visited 8 dealerships over a span of about 1.5 months. I wanted low mileage, with a clean interior and exterior - but I also wanted a fair price. Being that it was the end of 2020, it was harder to find this, as most of the 2017 leases were bought up earlier in the year. I went into the searching and buying process expecting honest, professional, and respectful service. I'll share that dealing with all those other dealerships was frustrating and wore on my patience, but definitely helped me feel confident in my decision to do business with Vachon GMC Cadillac! Jim (sales) and Mike (manager) were fantastic. Jim was really friendly and took the edge off the buying process with his conversation. He was honest (admitted that he obviously wanted to make the sale) but didn't apply a lot of pressure and kept it respectful. Not once did he "honey" or "sweetie" me, or act like I was being too picky. When I took it for a test drive, I noted that it didn't sound like it should - that something didn't feel right. They brought it right into the shop to check it out and figured out that one of the tires was slightly unbalanced. They had me take it for another drive after that and it drove like a dream. I pointed out that it looked like one of the roof rails needed a fix and they immediately submitted an order to replace the part. On the day that we came to pick up the vehicle, there was now a chip in the windshield, so they made an appointment for me to come back in a week to have the windshield fixed and the roof rail replaced. Everything was handled perfectly and for the first time in my life, I LOVE my vehicle!! Very pleased with my purchase and my experience at this dealership. Highly recommend reaching out to Jim at Vachon GMC Cadillac if they've got what you're looking for!
DO NOT GO HERE.
Scam! Brought my car in for service to fix a leak in the transmission. They diagnosed it that the seals were bad. They “fixed” that and then after a week I brought the car back because it was still leaking. They told me it needs another $2500 in repairs to the transmission but they never even took the transmission out to inspect it!
Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (860) 967-0861 when you have a chance. Thank you, and we look forward to hearing from you.
Great Service and Great People at King cadillac
I follow Mark Jones wherever he is working as he is honest and most helpful in EVERY way. Also, King Cadillac has an excellent reputation with the honorable Greg King at the helm. Thank you King Cadillac for your excellent service and friendly atmosphere. YOU ALL ARE THE BEST!!!
We are so glad to see that you received excellent service during your purchase. We pride ourselves in great customer service and will continue to provide you with a stellar experience.
Not only were they friendly and courteous, but they were quick, made the repair and explained the issue to me. They even cleaned/vacuumed my car's interior and washed away all the winter salt and grime on the exterior. Love this dealership!
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Ffeindly and Reliable
Excellent service and friendly staff. The customer service did not end after the sale!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing King Cadillac GMC and we hope to see you again.
My experience is always pleasant when I bring my car into King Cadillac. I find the service department helpful and they always take the time to explain things to me about my car that I can understand the way they present the facts. Thank you very much.
These guys are KING
This was a 2hr ride for me to King. Well worth it! This family owned dealership treats you like one of their own. The showroom and lot aren't flashy, their salesman not stuffy or slimey, and their approach is not pushy. The King family puts their time and effort into the customer and making good fair deals. Their local trades seem to be super clean and well maintained (why I drove across the state). Even when in negotiations the sales staff didn't get aggressive, acknowledged and validated every point I made, and were truly there to make a good deal for both sides. If King were closer to me they would have my vehicle service business too. I highly recommend any of the team at King, especially Aaron who went above and beyond before, during, and AFTER our purchase. Go visit the KING
Staff was excellent and very helpful with my service problem on my snow plow installation
Russ & Dave are the only service people I have come to trust with my family's service neeeds. I always know whats going on,I get realistic price quotes that are fair. please extend my thanks to both of them and thier staff.
Jay, We really appreciate your loyal patronage here at King and look forward to continue to service all your automotive needs.
Love King Cadillac GMC
I love the customer service and would recommend King Cadillac GMC!