Barton Birks Chevrolet Cadillac

New 877-477-8018 Dealer Website
Used 888-866-4129 Email Dealer
Service 888-209-8622

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Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 6:00 PM
Sat 8:30 AM - 6:00 PM
Sun 11:00 AM - 4:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 6:00 PM
Sun 11:00 AM - 4:00 PM
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Reviews

4.9
Average based on 333 reviews
  • Dedicated, skilled, and accommodating team!

    I had a very annoying problem with the electronics that eventually became an obstacle to operating the car, and the folks at Barton Birks kept wor...

    Dealer Response

    Thank you for taking the time to write this review, Nan! We are dedicated to our customers and it is important we do everything in our power to en...


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    I had a very annoying problem with the electronics that eventually became an obstacle to operating the car, and the folks at Barton Birks kept working at a solution until they achieved a complete solution. They could not have been more accommodating and dedicated!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to write this review, Nan! We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! We appreciate our staff and we are thrilled that they have taken care of you and accommodated your needs. We will make sure they hear of your kind words. All of us at Barton Birks Chevrolet Cadillac await your return. Please let us know how we may be able to help next! Best regards, Shane Garzione, Asst. Service Manager, sgarzione@bartonbirks.com


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  • Would never purchase from Barton again!

    Buying a car can be a stressful experience in itself, Buying from Barton Chevrolet made the experience even more stressful and frustrating! My sa...

    Dealer Response

    Scott, we are terribly sorry to hear about the negative impression you got during your most recent visit to our dealership. We always aim for 100%...


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    Buying a car can be a stressful experience in itself, Buying from Barton Chevrolet made the experience even more stressful and frustrating! My sales man Phillip was the only saving grace in this experience. I drove from NJ to purchase a 2014 GMC 1500 from Barton, my first trip we could not come to the correct agreement in price, which was completely understandable, however Cherokee from the finance department was unprofessional in the way he dealt with the situation, made me feel like I was wasting his time and was not pleasant at any point during our interactions. I left the dealership without a deal that night but I decided the next day to call and accept the price discussed. It was brought up and seemed to be held against me that we could not agree on price the first day throughout the entire process. Moving forward and dealing with the finance department is where the entire experience became unpleasant and stressful. 5 calls to the finance manager yielded no return call or interaction with the finance manager at all, the only time I was able to get the manager on the phone was when I would not leave my name and said I needed to speak to someone right away. I was never informed of anything that was going on with the financing or loans throughout the process until I already had insurance on the truck in their lot and was scheduled to pick the truck up. I was using a co-signer for the truck and they went out of their way for me to sign paperwork for me, it was an hour and a half drive for them to get there, the dealership knew the day before they would be arriving before work to sign yet my co-signer still had to wait 40 minutes until they signed the first piece of paper, the lack of preparation on the dealerships end yielded my co-signer being 35 minutes late for work. On the delivery day I arrived to sign paperwork and pick up the vehicle. Paperwork was not prepared correctly, documents were missing, and additional fee's were slipped in without me being informed of them at all. The finance team mentioned multiple times that they are under staffed and did not seem to mind that my experience was not a positive one. Overall I could never recommend Barton Chevrolet to anyone, if it was not for Phillip trying his hardest to make to most out of the situation I would have ended the deal and walked away. Unprofessional, unpleasant, and unreliable are the words that best describe my experience.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Scott, we are terribly sorry to hear about the negative impression you got during your most recent visit to our dealership. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Barton Chevrolet Cadillac. We appreciate you taking the time to share your experience and leave this review. Reviews like this helps, highlight specific areas in need of improvement as we are continually looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future business. Please contact us at your earliest convenience so that we can work together to resolve this issue. Sincerely, Jason Barton, Sales Manager, jbarton@bartonbirks.com


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  • Paul Norton

    Ryan went out of his way to provide the best truck and best deal on their truck & mine. Even though I didn't purchase yet, I am recommending them ...

    Dealer Response

    Paul, we appreciate you for letting others know about your experience at Barton Birks Chevrolet Cadillac. We appreciate your recommendation as wel...


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    Ryan went out of his way to provide the best truck and best deal on their truck & mine. Even though I didn't purchase yet, I am recommending them to everyone

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Paul, we appreciate you for letting others know about your experience at Barton Birks Chevrolet Cadillac. We appreciate your recommendation as well. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jason Barton, Sales Manager, jbarton@bartonbirks.com


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Service & Repair

About Our Dealership

Dealer on Cars.com since February 2013

Here at Barton Chevrolet Cadillac, our focus is on serving and helping our customers to the best of our ability. We believe that all of our new Chevrolet and Cadillac models, as well as all of the used vehicles we offer are of the highest quality to suit your needs. We offer great low prices, rebates and incentives. Our state of the art service department will keep your vehicle in excellent condition and our friendly staff will make every visit to Barton Birks a pleasant one. Customer service is our number one priority. We look forward to seeing you soon!

"UNDER THE FLAG IN THE NEWBURGH AUTO PARK"