Reviews
Write a reviewJess Swift was the best salesman and my experience was
Jess Swift was the best salesman and my experience was great! I would recommend him for all my auto needs
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Carlisle Cadillac Buick GMC are glad to have you as a customer.
First, michael was exceptional !
First, michael was exceptional !!! Disappointed that when I got my car inspected 2 months ago they didn’t see my tires wearing. (7 years old) Michael pointed out the the wear & recommended to have all 4 replaced. Also he said the car was over due to have the brake & transmission flushed. It was said the tires were in stock. Everything would be donein 2 hours. After waiting 4 hours only to think it would take 1 hour for an oil change & tire rotation. The car was still not done because they we’re waiting on the tires to arrive.. Michael was kind enough to take me home & i waited until 4:00 when they called & said my car was done. The timely matter was unsatisfactory. Thankful they put on my luggage carrier & I had safe tires for my long trip planned. Kudos to Michael!
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
This dealership was very nice.
This dealership was very nice. I had a great experience with the salesman during the test drive and purchasing the vehicle.
Joseph, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
I have bought 2 cars here and will not be buying another
I have bought 2 cars here and will not be buying another one due to my experiences. I thought the first time may have been a fluke or personnel but I now know that is not the case. I walked in the first time with a large down deposit in my pocket and was discriminated against with my tattoos and work clothes. The second vehicle we just recently purchased has had some issues with owning it for 4 days. Key fob battery was dead, not a big issue, easy fix. Was told to go to Walmart and buy a watch battery for it. They only filled up the tank half full because it is a used vehicle. It’s a 2020 Cadillac with 17k miles…. Check engine light came on and no one could help us. Bad experience with this place!
Russel, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Carlisle Cadillac Buick GMC Team
Marcus was an excellent salesman.
Marcus was an excellent salesman. He was knowledgeable, helpful and very courteous. Extremely satisfied with my experience.
Andrew, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marcus met your expectations. Thank you for choosing Carlisle Cadillac Buick GMC, we look forward to having you as a valued customer for many years to come!
Peter Nartey, our salesperson is GREAT!
Peter Nartey, our salesperson is GREAT! Real professional! He made the transaction EASY and FAST!
Gerry, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Peter and our team here at Carlisle Cadillac Buick GMC are glad to have you as a customer.
Service is good but when it comes to sales I would never
Service is good but when it comes to sales I would never recommend this dealership to anyone.
Ken, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Had a good experience doing business at this dealership.
Had a good experience doing business at this dealership. The salesman Peter Nartey was very pleasant and easy to deal with.
Mikal, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Always have had prompt efficient service here.
Always have had prompt efficient service here. A bit disappointed that due to lack of shuttle drivers, they were not able to pick up my car at home and deliver it back to me.
Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Sales person promised the truck would be cleaned & Rdy
Sales person promised the truck would be cleaned & Rdy upon my rival, no jack , not cleaned , most dealer got 110 pt check . Truck manual, and only 1 key was avail, that information not reveal upfront .
Was told the truck would be cleaned detailed and ready upon our arrival, truck was not giving a full 100-110 pt Inspection, the jack was missing , only 1 key avail, finance didn't know my spouse name could be on the title , and not part of finance. Had to be told about gas fill up . 2021 Truck and the maintenance manual missing , operational manual mission , salesperson and manager never mention it , he said ( you know this is a Buick/ GMC dealer not a Toyota dealer) . Thanks .
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