New 888-696-0953 Dealer Website
Used 877-779-5117 Email Dealer
Service 866-493-0620

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Reviews

Average Ratings

3.9
Average based on 10 reviews
  • BEST Customer service, smooth process & GREAT DEAL

    After many negative experiences with other dealerships, it was refreshing to have such a great experience at Kutztown Auto! I didn't have a lot of...


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    After many negative experiences with other dealerships, it was refreshing to have such a great experience at Kutztown Auto! I didn't have a lot of time to devote to finding a better car for my children, nor did I have hours to spend at a dealership either! Rob at Kutztown Auto, made sure my car buying experience was seamless and quick! He respected my time, listened to what I wanted & helped me get my payments to where it made sense for me financially. I left Kutztown Auto with a great experience, a safe new car for my big family & smile on my face :) Thank you Rob and Kutztown Auto for helping me find the best affordable car for my family! We will most certainly come back when the need arises! I won't go anywhere else again!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Dan at Kutztown Auto is amazing.

    I purchased two cars from Kutztown auto in the past two years for my wife and I. I purchased both vehicles from Dan and his customer service has ...


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    I purchased two cars from Kutztown auto in the past two years for my wife and I. I purchased both vehicles from Dan and his customer service has been amazing. I love both cars but what will keep me coming back is the customer service. Every time I needed oil change or inspection Dan comes to my house to get the car and leaves us with a loaner. This is the first dealership I've dealt with where they actually check up on you and always try to assist the customer even after the purchase.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Overall great customer experience!

    Friendly sales personnel, great advice, and good price! I found a perfect used car there for myself and walked out of the lot that day. Thanks Kut...


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    Friendly sales personnel, great advice, and good price! I found a perfect used car there for myself and walked out of the lot that day. Thanks Kutztown Auto!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Stay away from the used lot

    Stopped by to look at a truck. When i pulled up to men came out i thought to greet me but they just came out to look at a friends old blue van. i...


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    Stopped by to look at a truck. When i pulled up to men came out i thought to greet me but they just came out to look at a friends old blue van. i checked out the truck for 10 min and still no sales man. As I walked back to my car i made sure to walk by BOTH sales men. Didn't even say hi or look my way. guess it was to late for them to help me out but they were still open.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • They're ok.

    This dealer tries hard. they are little behind the times as far as internet service goes. However! AT LEAST THEY ARE KIND ENOUGH TO LET YOU KNOW I...


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    This dealer tries hard. they are little behind the times as far as internet service goes. However! AT LEAST THEY ARE KIND ENOUGH TO LET YOU KNOW IF THE VEHICLE YOU WERE LOOKING AT HAS SOLD SO THEY DONT WASTE YOUR TIME

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • SF from Treichlers

    Jim Murphy was helpful in my purchase of used Sierra. Friendly staff and convenient hours. Everything was done as promised. Good looking used vehi...

    Dealer Response

    Thank you for choosing Kutztown Auto.


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    Jim Murphy was helpful in my purchase of used Sierra. Friendly staff and convenient hours. Everything was done as promised. Good looking used vehicles, at affordable prices.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Kutztown Auto.


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  • Great place to buy !!!!

    I recently purchased a vehicle here and i would highly recommend this store. The sales person and finance person Mark Nattress treated us like one...


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    I recently purchased a vehicle here and i would highly recommend this store. The sales person and finance person Mark Nattress treated us like one of the family rather then the typical sales person. Mark was very helpful and made it easy and fun.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Won't be going back

    Bought a used vehicle from them with the understanding (in writing) that they would do/fix a few items. One item was to change the radio/cd system...


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    Bought a used vehicle from them with the understanding (in writing) that they would do/fix a few items. One item was to change the radio/cd system. They kept the vehicle and after about two and a half weeks (and two trips back), they told me I could take it to Best Buy and get it taken care of there. Why they couldn't do it right or take it to Best Buy beats me, but they didn't do what they promised. Second item they agreed to was to get two good remote key fobs as the only one they had for the vehicle was broken. They did give me two new ones, but rather than program them before giving them to me while they had the vehicle, they gave me the instruction sheet to program them. Later at home (~50 miles away), I found out they were the wrong key fobs and couldn't be programed for my vehicle. I bought two online and had them in less than a week. Probably not a big deal, but this dealer didn't get it right and now I wonder what cars on their lot are missing key fobs. Best advice if you go there is to get all work done before ANY money changes hands.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • 2009 Lexus RX 350

    I had a tremenous experience recently while searching for a Lexus RX 350 SUV. The entire staff, especially Joe S. (the salesman), and Phil (the b...


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    I had a tremenous experience recently while searching for a Lexus RX 350 SUV. The entire staff, especially Joe S. (the salesman), and Phil (the big boss), couldn't have been nicer. They were more than fair during the negotiation process, both on the SUV I was purchasing and the trade in value on my vehicle. There was absolutely no pressure tactics used, just very professional and straight forward. Even after the deal had been made, they agreed to provide additional items (including a front license plate holder which is required in my home state of New Jersey along with the Navigation manual that was missing from the glove box).- both at no cost to me, The delivery process was smooth and without incident also - and the vehicle looked like it had just come from the showroom! Oh yeah - and a full tank of gas! I traveled more than 60 miles to do business with Kutztown Auto - and I would do it again in a minute! They are simply the best and I highly recommend them to anyone in the market for a new or pre-owned vehicle.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great place to buy a vehicle!

    Had a great experience for pricing. Our sales consultant, Marc K. was friendly to deal with. They inspected our vehicle and put front brakes on it...


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    Had a great experience for pricing. Our sales consultant, Marc K. was friendly to deal with. They inspected our vehicle and put front brakes on it that were needed. I checked it when I got home and I could see that they were put on. The vehicle was detailed, cleaned and had smoke eliminator done. Would recommend anyone to buy a vehicle from Kutztown Auto Company!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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