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Reviews

Average Ratings

5.0
16 lifetime reviews.
  • Fagan Automotive Janesville

    Very knowledgeable, efficient and friendly folks to deal with


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    Very knowledgeable, efficient and friendly folks to deal with

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Fegan Service

    Purchased vehicle from here in 2013. New Have had all service done here. Always friendly, helpful and contact you if things come up. No surprises....


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    Purchased vehicle from here in 2013. New Have had all service done here. Always friendly, helpful and contact you if things come up. No surprises. Have never had a bad experience here! Prices on tires, when purchased, was better than other area stores. The service was great! Can schedule on short notice.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fagan Service Experience

    I came in to have a tire looked at. Didn't have an appt, but Adam got me in right away. Kent fixed the leak fairly quickly, and got me back on the...


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    I came in to have a tire looked at. Didn't have an appt, but Adam got me in right away. Kent fixed the leak fairly quickly, and got me back on the road! Adam is always professional, courteous, and knowledgeable. Kent was the exact same way! Would highly recommend Fagan service to all!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good Fagan Experience

    Not sure how I ended driving home a new Terrain but my experience was very good. Brought my Equinox up for a re-call fix and ended up trading it f...


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    Not sure how I ended driving home a new Terrain but my experience was very good. Brought my Equinox up for a re-call fix and ended up trading it for a Terrain.It was our third time purchasing a vehicle from Dave S. Excellent salesman. Does not apply pressure and I feel he is honest with us. Love my new suv. I'm sure we will deal with Fagan in the future

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Bought a GMC Terrain

    Caleb did an outstanding job. I've bought vehicles for many years and this experience was one to remember! I wouldn't recommend anyone besides Fag...


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    Caleb did an outstanding job. I've bought vehicles for many years and this experience was one to remember! I wouldn't recommend anyone besides Fagan Automotive. Caleb was polite, professional, knowledgeable and a true gentleman.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • $672.00 & forgot to plug in my lights!!

    At 54K miles, my 2010 Malibu LS required work for a power steering problem. My wheel would suddenly get really tight while the car was moving. Aft...


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    At 54K miles, my 2010 Malibu LS required work for a power steering problem. My wheel would suddenly get really tight while the car was moving. After maybe 15-20 minutes it was decided I needed a whole new steering column! After 2 hours they sent me on my way. Once it got dark, I realized my interior lights & dimmer switch no longer worked. It took the guy 30 seconds to pull my dash apart & plug it back in. I had to ask for a free oil change for the inconvenience & wait 10 minutes to have it "authorized". I understand vehicles will fault out, but a steering column @ 54k miles in a 4 year old car & then after paying almost $700 they dont take the time to put it back together? If that's what is referred to as "Chevy Certified Service" I'm buying a FORD!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Deals!

    We have our second vehicle from Fagan, Dave S. our salesperson has been so helpful. Very knowledgable!


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    We have our second vehicle from Fagan, Dave S. our salesperson has been so helpful. Very knowledgable!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good Service

    Got my car repaired while waiting in their nice customer lounge. Didn't take very long.


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    Got my car repaired while waiting in their nice customer lounge. Didn't take very long.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Pleased

    We went shopping for a late model Chevy on Cars.com and found a beautiful vehicle at Fagen. The price was right so we went to check it out. Fagan ...


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    We went shopping for a late model Chevy on Cars.com and found a beautiful vehicle at Fagen. The price was right so we went to check it out. Fagan gave us what we wanted for our trade in and two hours later we were driving our new Chevy home. Jennifer on the internet team and Pete in sales did a very professional job getting all the details worked out and explaining all operations of the vehicle. Jan in finance worked hard for us. We believe Fagen is a very honest and reputable dealer and would recommend them to anyone looking for a awsome GM product.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Avoid

    I went to Fagan Auto to look at a couple of cars. I walked around the lot and not a single salesman approached me. I even went inside and saw 3 or...


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    I went to Fagan Auto to look at a couple of cars. I walked around the lot and not a single salesman approached me. I even went inside and saw 3 or 4 salesmen just standing around talking to each other and when I asked the lady at the desk for help she said everyone was busy. I won't be going back there again.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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