Reviews

Average Ratings

4.8
102 lifetime reviews.
  • Mary Dixon is the bomb!

    My other half bought a car from Mary back in December, 2013 and I bought a 2014 Camry from her in July. I found Mary on the internet. I emailed he...

    Dealer Response

    Thanks so much for the review John! Sounds just like you!! Mary


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    My other half bought a car from Mary back in December, 2013 and I bought a 2014 Camry from her in July. I found Mary on the internet. I emailed her back when my other half was looking for a car and simply said, "give us a good deal, and we'll buy a car, we don't want any hassle." I went very well. The guy who did the "close" on my other half's car was kind of a pill. We didn't pick up any extras, it was a snowy bad weather night, he didn't want to be there, neither did we. I bought my car in July of this year and Mary had the car I described waiting for me with a good price, no haggles, no hassles, even the lady who closed our deal was nice to deal with and I even picked up some extras. Mary does internet used car sales so you have to request her. But, she's worth it. Tell her you want to be Platinum Premium and she'll laugh and give you a good deal. 5 stars to Mary Dixon!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for the review John! Sounds just like you!! Mary


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  • Toyota of Brookfield formerly Safro Toyota

    Just bought a new 2017 Prius from Peter Wahlen. He was very helpful, knowledgeable, and personable salesman. I looked for a car last year, not q...


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    Just bought a new 2017 Prius from Peter Wahlen. He was very helpful, knowledgeable, and personable salesman. I looked for a car last year, not quite ready to buy a car, but Peter walked me through different options of cars that might meet my needs. So this year I was ready to buy a car and came back to have Peter once again show me options for cars that might fit my needs. I decided on a Prius and was very happy with my decision. Could not be more pleased with the help that Peter was able to give.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Safro Toyota, Brookfield

    We worked with Jackson Mueller to purchase our RAV4 and he did an excellent job. We appreciated his attentiveness and patience. Thank you for a ...

    Dealer Response

    Kathy, Thank you for the review. We appreciate you taking the time to let us know how we did. Enjoy your RAV4!


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    We worked with Jackson Mueller to purchase our RAV4 and he did an excellent job. We appreciated his attentiveness and patience. Thank you for a great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kathy, Thank you for the review. We appreciate you taking the time to let us know how we did. Enjoy your RAV4!


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  • Just purchased car 4 & 5 with Jack Safro Toyota

    Love everything about this dealership for over 10 years. Best salesman is Pat Duket. No pressure but knowledgeable, answers our texts pronto, ther...

    Dealer Response

    Toyota lover, thank you for the review. Pat does always provide a great experience for our customers. Thank you for your business. Enjoy your new ...


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    Love everything about this dealership for over 10 years. Best salesman is Pat Duket. No pressure but knowledgeable, answers our texts pronto, there for us always. Service department is excellent as well. Super friendly staff, and Toyota cars don't need repairs like others except when you break silly things like the glove compartment door!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Toyota lover, thank you for the review. Pat does always provide a great experience for our customers. Thank you for your business. Enjoy your new Toyotas!


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  • Safro Toyota Review

    Pat Duket in Sales and Kathy in financing at Safro Toyota in Brookfield, WI were very helpful and professional when buying a 2017 Rav 4. The pric...

    Dealer Response

    David, thank you for taking the time to leave a review. We appreciate that very much. Pat Duket does deliver a great experience for our customers,...


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    Pat Duket in Sales and Kathy in financing at Safro Toyota in Brookfield, WI were very helpful and professional when buying a 2017 Rav 4. The pricing offered via Edmunds.com was highly competitive and the trade in value for my used vehicle was right in line with online estimates. The process was very easy, no stress and very fair - seamless as I would rate it. The vehicle I purchased was a surprise birthday present for my wife - Pat was great in helping me pull off the surprise and went the extra mile, even including an awesome huge red bow on the top of the vehicle when we picked it up. Brought tears to my wife's eyes - thanks Pat for the superior experience! The young man who showed my wife all of the features of the new Rav 4 was great as well (wish I could remember your name as you did a wonderful job!). The service man who transferred plates from my old trade in even polished up the old license plates - a real Wow factor! I've had my other Toyota vehicles (2 Camrys) serviced routinely at Safro and they have always been highly professional. If you're looking for a very reputable Dealership that goes the extra mile to achieve Excellent Customer Service and professionalism, don't hesitate to choose Safro. My hat is off to the entire team! If I could give you all 6 stars, it would be a pleasure. Looking forward to doing business with Safro in the future. All my best, Dave

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    David, thank you for taking the time to leave a review. We appreciate that very much. Pat Duket does deliver a great experience for our customers, and we're glad to see this was no different. Enjoy your new RAV4!


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  • Pat Duket is Excellent!

    We have been buying Toyotas from Jack Safro for over 30 years. Once again we were not disappointed. Pat Duket did an excellent job and worked with...

    Dealer Response

    Thank you very much for the review. We appreciate you taking your time to leave one. Pat has been with us a long time, and always delivers a great...


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    We have been buying Toyotas from Jack Safro for over 30 years. Once again we were not disappointed. Pat Duket did an excellent job and worked with us in regards to all our issues.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the review. We appreciate you taking your time to leave one. Pat has been with us a long time, and always delivers a great experience for our customers, we're glad to hear this was no exception. Thank you for your continued business and enjoy your new Toyota!


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  • Service issue

    Switched to Safro from other dealer and the first time there I just had an oil change done. The tech left the oil bottle under the oil filter. It ...

    Dealer Response

    Thank you for the review. We're very sorry your first experience with our service department did not go well. We will be taking disciplinary actio...


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    Switched to Safro from other dealer and the first time there I just had an oil change done. The tech left the oil bottle under the oil filter. It was pushing against my belt and coolant hose and very close to pushing it into the fan. Could have caused some serious issues.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review. We're very sorry your first experience with our service department did not go well. We will be taking disciplinary actions towards the technician that left the bottle under your hood. There is no excuse for that, and again we apologize. Please feel free to contact our service director Mike Greco if you have any other questions or concerns.


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  • Wonderful car, dealer and sales rep.

    Started my buying process with internet inquiry ... which led me to making an appointment to test drive a slightly used car .. sales rep was very ...

    Dealer Response

    Thank you for the review, and your continued business! We're glad Paul took such good care of you. Enjoy your new Toyota.


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    Started my buying process with internet inquiry ... which led me to making an appointment to test drive a slightly used car .. sales rep was very good .. Paul Axt (ask for him by name) extremely knowledgeable on product and features .. even set up my Bluetooth phone after test drive to demo to me how easy it was to do! We bought the extended warranty .. Finance manager explained all possible options ... easy purchase experience .. this is the third car we bought Safro .. they have always been very good to deal with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, and your continued business! We're glad Paul took such good care of you. Enjoy your new Toyota.


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  • Terrific

    Sales staff was polite, Knowledgeable and all were very helpful. We became aware that the vehicle we first wanted would not workout, due to physi...

    Dealer Response

    AC, thank you for your review. We're very happy you enjoyed your experience, and we were able to offer a recommendation to make the vehicle work f...


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    Sales staff was polite, Knowledgeable and all were very helpful. We became aware that the vehicle we first wanted would not workout, due to physical restrictions that I have. The sales person politely recommended an optional choice that worked out perfectly. My wife and I are both very pleased.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    AC, thank you for your review. We're very happy you enjoyed your experience, and we were able to offer a recommendation to make the vehicle work for your needs. Enjoy your new Toyota!


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  • Highly recommend Jack Safro Toyota

    Had the most pleasant car buying experience. Salesman, Steve Starosta was knowledgeable and understanding about what my wife and I were looking ...

    Dealer Response

    Thank you for taking the time to leave a review. We're glad Steve was able to help you find the right Highlander for you and your family. Enjoy yo...


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    Had the most pleasant car buying experience. Salesman, Steve Starosta was knowledgeable and understanding about what my wife and I were looking for in a car. He was not pushy and we did not feel rushed to make a decision. Ultimately we decided to go with a used Toyota Highlander and could not be more excited to make new family memories. The truck was originally purchased at Jack Safro and had detailed service records. The bargaining process and payment process was efficient and quick. Thanks for being the only Toyota dealership near the Lake Country Area.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave a review. We're glad Steve was able to help you find the right Highlander for you and your family. Enjoy your new Highlander and new family memories!


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