Ernie von Schledorn Buick GMC Volkswagen

Reviews

4.7 out of 5 4.7
198 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 24, 2018

    The dealership building is going to be torn down. If I reviewed anything negatively it would be the building. The salesmen we sealed with were great!!!... The financial lady was nice but a little over the top. Way too loud and had to do too many things. That part of the process took way too long. Not all her fault. Her partner in that dept. was away at Volkswagen training.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 19, 2018

    Bought a CPO and the experience was extremely positive. Patrick and Charles were extremely helpful as well as everyone else. No high pressure, stress... fee experience. Would highly recommend. Plus I bought from out of state and the process was very easy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Steve, thanks so much for leaving us this review and sharing your experience. I'm happy to hear that Patrick, Charles and the rest of the team di...d everything they could to make your experience a great one! Congratulations on your purchase, and we hope you will return to us with all your vehicle needs in the future! Best, Deanne Emanuele - Customer Relations Manager - demanuele@evsauto.com

  • April 1, 2017

    Went to Ernie von Schledorn's GMC/Buick store in Menominee Falls. I had been looking for a late model formerly leased Buick Enclave and found one on their... web site. I called and talked to Ayinde Garry, a Sales Consultant. He's a wonderful guy with an absolute trustworthy demeanor. When we met Ayinde, it felt like meeting an old friend. He answered our questions, worked with us in negotiating a price we could afford, and spent time making sure the deal worked for us as much as for them. Not had a car buying experience like that in a long time. Can't recommend him enough, and EVS as a dealership. I know that as long as Ayinde is there, I'll be back!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Elliot, for leaving us this detailed review! I'll be sure to pass on your feedback to Ayinde- he is one of the best in the business and we ...are thrilled that you had such a positive experience. We look forward to assisting you again next time. Sincerely, Deanne Emanuele - Customer Relations Manager - demanuele@evsauto.com

  • 1.0 out of 5
    April 20, 2018

    Apparently they don't need any business. Inquired about a lease and gave specifics, and never got anything back after initial response from Tony. Horrible... customer service. Emailed him a few times as I am going to get something this weekend and really wanted information. Still nothing. Brutal experience would rate 0 if possible. Will spend my money elsewhere.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 3.0 out of 5
    April 2, 2018

    Got a certified car two days before and there seems to be poor inspection on the vehicle prior to selling , the front door of the cars are not tight enough... , and there is vibration on the car when braking at high speeds , the main reason for buying a certified is because it would have been inspected clearly prior to selling , in my case , I didn’t expect problems like this would turn just after two hours on my way home

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    2.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewe...d with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Kind regards, Deanne Emanuele - Customer Relations Manager - demanuele@evsauto.com

  • 1.0 out of 5
    December 18, 2017

    Went in to buy a used vehicle that was being advertised online for $15.5. Offered $15k cash and my trade-in which KBB states was valued @ $750-$1200. I... was offered $300 for my trade-in and we could not come to a deal. I went up to $15.5 plus my trade-in and they came down only $300 and would not take my offer. 6 days later price dropped to $15k online, went in again with same offer and was denied.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ou...rselves and the service we offer. We are sorry for the impression you received with our service department. I would appreciate the opportunity to turn this experience around. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Kind regards, Deanne Emanuele - Customer Relations Manager - demanuele@evsauto.com

  • 1.0 out of 5
    December 7, 2017

    Manager very rude. Did not buy a car. Could care less about buy from someone who does not care about being competitive and not listening to customer. ... Got a call from Manger sounded upset on me for calling him and making him work. Wow

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    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I am sorry to hear about your experience with our dealership. I can assure you that it was not our intention to disappoint or frustrate you. I would a...ppreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience. Kind regards, Deanne Emanuele - Customer Relations Manager - demanuele@evsauto.com

  • 1.0 out of 5
    October 6, 2017

    I do not know how these clowns own a dealership? Poor service, they could not diagnose a car with a flat tire. tools.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. If you would like to discuss this issue ...in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Kind regards, Deanne Emanuele - Customer Relations Manager - demanuele@evsauto.com

  • 2.0 out of 5
    August 9, 2017

    I recently started shopping for a new truck. EVS is close to my workplace so I decided to start there. I notified the salesman that I was just beginning... to research and this was my first stop. He was very nice at first. He asked what I was looking for and I explained my needs. He then took me to the highest end truck in the category. I looked it over and agreed it was a nice truck, but more than I wanted to spend. When I pointed out that similar trucks are going for less in the internet he called his manager. Both guys told me those prices were made up and not real. I then asked if they could get closer the other dealers price and it was a flat out no. After this conversation the salesman lost interest in my business and I left. I did however call the other dealer about the price of their truck and it was a valid price. The sale is now pending and I will be saving thousands by making a simple phone call. So thanks EVS for pushing my business away I couldn't be happier.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    That is not the kind of experience we seek to provide, Steve. Please call me when you can so we can address this together. All the best, Deanne Emanu...ele - Customer Relations Manager - demanuele@evsauto.com

  • 5.0 out of 5
    June 23, 2017

    Great experience. Have the greatest confidence in Kristin who listens well and ensures that everything is taken care of and will also make necessary changes... to help.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the wonderful rating, Bernetta. I'm glad that Kristin was able to provide you with such a great experience. Feel free to stop in again a...nd please let us know if you need anything! Kind regards, Deanne Emanuele - Customer Relations Manager - demanuele@evsauto.com

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