Redlands Chrysler Dodge Jeep Ram

This review is directed to the service department. I purchased a used 2015 Jeep with 40k miles on it. I quickly learned it had overheating issues. It had a misfire, cylinder 3, and my personal mechanic did a block test and it failed. There is a warped head, thus the misfire. My Portfolio warranty said I need to have the work done at a dealership. Redlands was the closes. After 3 weeks, their experts said it passed a block test and it was thermostat and leaky hose clamps. I paid $659 and drove it 10 minutes and it ran hot. I turned it around and asked, "Did you even test the Jeep? Paperwork says no more overheating after test drive, and you replaced hose clamps, thermostat, and topped off coolant." I showed them a photo of the heat gauge at 3/4. They scrambled around and said let us check it out again. After 2 days, I get a call and they said they found the issue. It was a leaky hose clamp and low in coolant. $259 we can fix it. I couldn't believe it. I said, "Are you kidding? Your paperwork says you just fixed this! This is so insulting. Do you really want me to believe that a hose clamp is causing overheating? How insulting is this. It has a warped head." Their supervisor got an ear full, and I read him their insane diagnosis. He asked to keep it one more day so they can do a block test with a better mechanic. It failed the block test. NO WHERE DID HE PUT THIS ON THE PAPERWORK. He then told me they will remove the heads and get the warranty to sign off and will help with the price. One week, 2 weeks, third week I had enough. They never touched it, and their communication was horrible. I asked to see my Jeep, it was out in the boneyard, filthy. Plenum cover detached under the hood. I brought it on August 3. Took it away September 18th. And what did they fix? Not a darn thing. I am out $659 with a false diagnosis, over 6 weeks of nothing. I lifted the hood, re-snapped on the plenum cover and got it out of there as quick as I could.

Would recommend them to everyone I know. The process was smooth and with no pressure. Wonderful customer service. Great experience. Drove off w an awesome truck.

We have had our Jeep 2023 for 4 months. Our engine light came on and took it to get serviced. Ben an older gentleman was extremely unprofessional. He lost our paperwork. The car was not serviced because they couldn’t find the problem. We were advised to bring it back a few days later (due to a holiday). Took it back and they will be keeping the car for diagnosing for 2 days. Mind you we have warranty on the Jeep, which means we could get a rental. WRONG! They don’t have any rentals on the lot. So it’s our responsibility to get a rental out of pocket and get reimbursed at a later time. This is extremely frustrating and unprofessional. 2023 customer service has declined.

They serviced my Jeep and the spare and jack are missing. This dealership is the only place I have taken the Jeep to and left it unattended. Other times was me in the Jeep as oil changes were completed at a drive through. Replacement spare and jack cost over 500 dollars. I see why a mechanic would snipe one for some extra cash. When they checked my Jeep in February for a "Service Shifter" issue I noticed they had the trunk open and the front hood. I thought nothing of it until I needed to use the jack for a flat on the freeway and did not have one! Or the spare for that matter!!!

I wanted to give a big Thank You to Miguel Segundo. I came in on Wednesday, June 7th with an issue with my radio. Accordingly, to the dealership I originally purchased my vehicle from stated that I did not have a warranty when the vehicle was purchased. I went home and was able to contact Miguel with the information. I had my radio purchased and installed within a week. Again, thank you for your taking care of me. You went out of your way to provide good service. Not many service advisors take their time to really help a person. Thank you!

I was having issues with the steering or alignment on my Jeep. I made the appointment and they got me in right away. Josh Petty was my service writer and he exceeded my expectations. He did a thorough inspection and made several recommendations. I appreciated this as I am always concerned for my safety as well as the safety of my passengers. The work was done in a quick manner and it is driving like a champ! I highly recommend Josh Petty, I could tell he really cares about the client.

Michael Mitchell is a wonderful person to work with. Mr. Mitchell know what’s good customer service is and I’m proud to be one of his customers.

I got the impression this dealership is selective about who they provide fair service to. They tried to sell me a bunch of unnecessary add ons and other “fees”. They also tried to have me fill out a credit application BEFORE we even negotiated a price. I recommend staying away from this place. At least until the new FTC rules become effective in June. These new rules will prohibit these practices.

I had my Jeep in for air conditioning repair, they did a great job. Joshua Petty was very polite and explained everything they did for the vehicle. I appreciated his help very much. Thank you Joshua G. Petty

I am out over $10,000+ in receipts as a direct result of Redlands CDJR service managers rejection of providing me a rental truck, despite having paid $7700 for the additional warranty coverage from FCA. My truck was also damaged in their lot which they have not reimbursed me for either. My $125,000 fully loaded Ram 3500 broke down on 11/13/22 while traveling through Cabazon, California. The closet FCA approved dealership was Redlands CDJR. With only 6700 miles on the truck, we were left stranded for almost 10hrs on the shoulder of the busy Interstate 10. FCA Roadside Assistance couldn’t tow my vehicle (supposed to be covered under warranty) because they were not offering enough money for any tow company to take the job. I had to use my AAA and pay out of pocket to tow my vehicle 26 miles to the tune of $1200US. It was determined that the Aisin transmission suffered a catastrophic failure due to a faulty snap ring (known problem) and required a complete replacement. There were no replacements available in the US and FCA had no idea as to when one would become available. We needed to get back home to Canada, where we live, however, Redlands CDJR denied me a rental vehicle. As a result, I hired a contractor to haul all my belongings and trailer back home. It took a month to finally expediate a transmission replacement. It then took an additional month for FCA to ship my truck back to Canada. The dealership along with FCA will not confirm if the replacement transmission has the correct snap ring installed as other Aisin transmission owners have experienced failures, even with a “new” transmission replacement. While the truck was in Redlands CDJR, it was damaged in their storage lot. I had submitted the receipts to them for the repairs on 02/25/23. I was given the run around from the service manager that I’d have to contact FCA for reimbursement, which I knew was incorrect. I’ve left multiple messages for Junior Beaurone the General Manager/ VP (no response) and the Fixed Operations Manager Fred Benoit to address the matter and still have not received my re-imbursement from over 2 months ago. Owning a new Stellantis (FCA) vehicle has single handily been my largest financial mistake I have ever made and hope that no has to go through the disaster I have encountered. It seems to be a top down company culture to leave the customer last, constantly wondering if your vehicle is safe to travel in with your family, massive out of pocket expenses, lack of quality control, treated horribly and “warranty coverage” that isn’t worth the paper its written on. FCA along with their dealer network do not recognize that their success depends on a satisfied customers.