Reviews
LOVE MY CAR!!!!
A+++++ GREAT PEOPLE TO WORK WITH! LOVE MY NEW CAR!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience! Thank you!
We spoke with John Jr. via phone on a Duramax Chevrolet truck. He did a complete walk-around on the truck and told us about any flaws he found. We gave him a deposit over the phone to hold the truck. Upon arrival (after a 6 hour drive), the truck was everything he said it was on the phone. Great people to work with and I would highly recommend them to anyone! They have a VERY nice dealership with lots of neat vehicles to look at. Thanks, Dave from Springfield, MO
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great People! Love the Selection!
WOW! I've bought many vehicles over the years and have never had a better buying experience than just had Thiel Motors in DeWitt. My salesperson was super easy to deal with and I even dealt directly with the owner during the negotiation process. I got the exact truck I had been searching for nearly 3 months - and I even paid a little less than I anticipated. They have an AMAZING selection of trucks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great down-to-earth Dealership!
My girlfriend and I were searching for a vehicle in woodstock, IL. and the manager wasn't willing to work with us, so we looked online and found thiel motors. We took a road trip just to check it out and were very shocked at how (down-to-earth) everyone there was. We were so pleased with the service and the owner that we purchased a vehicle. I would highly recommend checking out Thiel Motors, you won't be disappointed!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very good experience
I recently purchased a small SUV from Thiel's. I felt like I was treated fairly, and wasn't pressured at all into the purchase. I looked for a few months, and other car dealers were very pushy and rude when I didn't buy on my first test drive. If I'm spending $20,000. I don't want pressure. Thank you Thiel, for a nice experience and a nice used car. They also repaired a defective passenger seat for me 3 weeks after my purchase. Awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terrible Customer Services and Communication
I stopped by Theil motors because I liked a truck on Cars.com. I had a bad feeling after arriving because I had to "find" a sales person. After test driving the truck we agreed on a price and arranged to take delivery after some repairs were made. Two weeks later I purchased a truck from another dealership. Jim Theil would not answer the phone or return my phone calls. I actually called and asked to speak to a different owner and still did not recieve a call. I have never heard of a car salesman that would not call a customer back. Terrible experience but I am glad it did not workout because I was able to locate a better truck. Do not waste your time.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Will, We strive to sell only the very nicest vehicles and to do so we must service every vehicle and make repairs that a typical used vehicle may need. As with this vehicle we agreed to make a few repairs. I feel as though there may have been a brake down in communication on this deal and I am very sorry for that. I had tried to call you back on the number that you provided and it always went to a busy signal. The one time we did talk I asked you if you were having phone problems and told you I was having trouble getting through to you. We actually had the vehicle ready for you and were ready to deliver it to Iowa City for you, but I could not get through to you. I thought you had backed out of our deal. Then I saw you left this comment. I am sorry things did not work out. Please understand that we always strive to do our best to sell the best vehicles and treat our customers, as we would want to be treated. We have been here for over 40 years, and as a third generation owner I take our reputation seriously. I hope that now that you know the entire story that you will reconsider your review.
Great Job!
I purchased my Lexus from Thiel Motor Sales in 2009. The service them was great. I just recently brought it back in for Service Work. I had an oil change and break work done and it was done very quickly and at a very reasonable rate. I am very happy with sales and service work. They have very friendly staff and everyone is always willing to help you out. I would recommend Sales and Service to everyone!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very Good Experience
Purchase an SUV for my wife from Thiel's. Love the car, got a fair price, and there was no pressure in their sales approach. Will buy from again. Thanks for a good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experiance! Great Dealership!
My husband and I drove from Des Moines to look at a truck and ended up buying it. Very fair deal and they gave us a good prie for our trade. Jim was able to get us a finance rate lower than our home town bank. Over-all this was the best car buying experiance we have ever had. We will be calling Thiel for our next vehicle. Make sure to check all the cool classic cars they have on display while you are there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT customer service
I bought a 2005 ford F 350 from Thiel motors my sales person was the best i ever dealt with and i love my truck great deal thanks Todd bird for such a great truck and awesome service i will send you more customers and be buying all my future vehicles from you thanks again AAA +++++++++
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
